Pauline has had to wait 24 hours for a response from Rebecca so she retaliates with a classic move from the big book of chaotic office politics. She copies in Rebecca’s line manager.

Pauline rejects the £10 voucher and schools Rebecca on proper customer service.

Rebecca has to answer the complaint email. Fortunately she has a stock response, and a £10 voucher, that works every time.

Pauline is a veteran complainer and she’s ready to strike. Her one woman war against the KFC Christmas Box starts here.

Everyday in the run up to Christmas I’ll be posting a new 5 minutes of my advent calendar style audio story: Kentucky Fried Christmas (It’s beginning to cluck a lot like Christmas). KFChristmas is the story of Pauline, a woman kicking off at KFC for their Christmas themed boxes and Rebecca, the marketing employee who... Read More