In terms of the service the site provides to the sponsor of a study, regulatory work is of utmost importance -- and many times a defining factor of service quality overall. Especially in the time of COVID, regulatory teams are burdened with figuring out how to make sure this critical work is done and done well even when everyone involved is not in the same room. But, many regulatory teams have figured out that there are issues beyond simply where people are working that are plaguing the quality of this work. So how do regulatory teams provide the highest quality especially during this time? We decided to ask an expert - Rick Arlow, founder of Complion.