In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll mark the podcast’s one-year anniversary with a deep dive into two high-stakes moments in corporate communications. First, they break down Disney’s handling of Jimmy Kimmel’s abrupt suspension and return to air—an event that raised profound questions about corporate neutrality, free speech, and leadership under political pressure. Then they contrast that with Starbucks’ swift, quiet containment of a viral misinformation incident involving a barista, a teacup, and the memory of Charlie Kirk. Together, the two stories illuminate what happens when companies lean into—or away from—clarity, speed, and principle in emotional public moments. This episode offers a sharp look at the cost of corporate silence, the “Kimmel Effect,” and why even quiet moves can speak volumes.

Takeaways

• The “Jimmy Kimmel Effect” shows how attempted censorship can amplify a message and a brand.
• Disney’s attempt at neutrality backfired by failing to articulate values or principles.
• In contrast, Starbucks executed a textbook response: fast, transparent, and proportionate.

Topics Mentioned
Free speech, censorship, narrative contradiction, crisis containment, corporate values, leadership clarity, affiliate backlash, political pressure, reputation risk, internal trust, public perception, workplace statements, brand safety, misinformation, suppression effects

Companies Mentioned
ABC, Walt Disney Company, ACLU, Nextstar, Sinclair, Starbucks

Episode Hashtags
#Disney #ABC #ACLU #Starbucks #JimmyKimmel #FreeSpeech #CrisisCommunication #ReputationManagement #CorporateLeadership #MediaStrategy #BrandTrust #CharlieKirk #SuppressionEffect #KimmelEffect #NarrativeContradiction #ShawnPNeal #AdvoCast #OCRNetwork




Communication Breakdown is a production of the Observatory on Corporate Reputation.
Hosted by Craig Carroll and Steve Dowling.
Produced by Shawn P Neal and the team at AdvoCast.

For questions, feedback, or episode suggestions, reach out at [email protected]