This week’s episode we’re joined by Dennis O’Donnell who shares about his 25+ year career in restaurants. We talk about the importance of a server’s role in providing a pleasing customer experience and how absentee ownership can be detrimental to a business. Dennis also highlights the importance of having the right tech in your business, regularly updating your system and maintaining your hardware. He also shares about the various pinch points in a restaurant and what an owner can do to responsibly mitigate any foreseeable problems. In a world driven by data, we have to remember that people will always be at the heart of the restaurant business. We talk about getting back to basics, making sure you’re actively engaging with your customers and building a healthy culture amongst your staff to ensure the overall success of your business.

If you’d like to connect with Dennis, feel free to email him directly at [email protected]

Please follow the show for upcoming episodes and on instagram @kitchenscoop_wpb

For booking inquiries e-mail: [email protected]

So excited to launch this show for restaurateurs and people who genuinely LOVE good food. This show is going to be a place to find business tips, unpack the latest food trends and to discover awesome places to eat. Stay tuned and please feel free to email [email protected] if you’d like to be featured on the show or have a business you’d like highlighted. Also be sure to follow along on Instagram @kitchenscoop_wpb