All business improvement is geared around doing a better job for your end customer.  But in reality, so much of what you work on isn’t directly affecting them, so it’s just as important to know your internal customer.

In this episode, PMI Senior Consultant Damion Albinson talks about techniques for recognising who your internal customers are, and offers some great advice on how to understand their requirements.

Want to know more about working with your internal customers?  Check out these PMI resources:

• Toolbox: Flowcharts - A quick and easy step-by-step guide that helps you use the tool
• On Demand Webinar: Customer and Stakeholder Requirements
• Video: Using the Kano Model to Listen to Your Customer

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
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