In this episode of Not Just Lip Service, Carla is joined by Shelley, Smiley's Director of Quality and Compliance, to dive into the world of Key Performance Indicators (KPIs). Learn how to set actionable goals, measure success, and use metrics to boost your business performance. Discover how KPIs can help you achieve financial growth, improve service quality, and retain and attract more clients. Whether you're a seasoned professional or just starting out, this episode is packed with insights to help you take your business to the next level.