Kristine began her career in social services settings that could get harry. She noticed in the heat of tough situations and she would either over-react or freeze, and got curious if she could do better. This started a 20 year exploration that evolved into her becoming a conflict "resolutionary" who became a highly sought after trainer. She teaches people how to reach in, not freak out, when things get tough. Her message resonates with all of us today.  Debbie is particularly appreciative of the message of safety and asks for Kristine's input on how to achieve a feeling of safety in tough situations. Neo keeps tying the conversation back to his experiences "in the 'hood" and loves Kristine's message. And Walt relates a story from the Ted Lasso television series that's right in the swing of the conversation. Kristine's website:  https://www.seattleconflictresolution.com/ Follow the LOA Today podcast: https://www.loatoday.net/follow