I recently read Kurt von Ahnen's book "Service Writing in Black & White" written in 2007 and - I can tell you that if you have any interaction with a dealership service department - you need to get it and read it right away! In fact, Kurt has opened up to pre-order the follow up to the first book, which will be named "Service Writing in the Grey"  

I wrote service as my very first job in this business and I can tell you that I did not have proper training so anything I got accomplished was with hard work and/or pure luck! LOL. Don't let your team LUCK AROUND, get them dialed in with proper training and turn on the cash machine that is your service department.

Find his books here: http://www.servicewriterbook.com/

He announced to me when were recording the podcast - the next 30 days - he is running a smoking hot promotion to get you & your people trained for optimization to maximize profits. Here is the video about that:  Manana No Mas Training Announced

If you are on Linkedin, find Kurt here: https://www.linkedin.com/in/kurtvonahnen/

Thanks Kurt for taking the time to share your concepts with the dealership fiXit audience!

The dealership fiXit podcast exists to tap dealers into high performance ideas!

Have an idea to share? Please contact me directly right now!

Brian Croft

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