Non Breaking Space Show

Lainey Feingold — Structured Negotiation for Accessibility

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Lainey Feingold is the author of Structured Negotiation published by the American Bar Association that explores an alternative dispute resolution process she’s used throughout her work as a disability rights lawyer. Through structured negotiation, she has collaborated with Target, CVS, Major League Baseball, Wal-Mart, and many other organizations in representing disabled people seeking full participation that our society has to offer.


This episode of Non Breaking Space Show is sponsored by:
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    • Jump to a conversation on…
    • 2:25 How did you start the path to becoming a disability rights attorney?
    • 4:50 What type of technology did they add to ATMs to make them more accessible?
    • 6:50 What other companies have you done structured negotiations with?
    • 9:09 Are there other ways for dispute resolution?
    • 11:49 Can structured negotiations be used in business?
    • 12:50 Who do you contact first if you have an issue?
    • 14:40 Do people resist structured negotiations?
    • 16:15 Is it unusual for companies to respond positively?
    • 17:02 What types of issues have you run into?
    • 19:04 What is the process with structured negotiations?
    • 21:01 Do you bring outside experts as well?
    • 22:07 Nobody likes to be told what to do so we give recommendations.
    • 23:28 What type of skills and traits are needed to manage a structured negotiation.
    • 27:40 What you do for your non-english speaking customers, you need to do for your blind customers.
    • 28:50 How can I convince my boss to work in this way?
    • 31:50 Increasing your potential customer base by building with accessibility in mind.
    • 32:50 Showing appreciation for every small step along the way.
    • 34:30 Positive press is more important than a lawsuit.
    • 35:18 What are the characteristics that have made you a good negotiator?
    • 37:37 How can people find your book?
      • Links:
      • Christopher Schmitt
      • Christopher Schmitt @teleject
      • Lainey Feingold’s Law Firm
      • Lainey on Twitter
      • Joe Clark - Building Accessible Websites
      • Structured Negotiation Talk in DC
      • Structured Negotiation on American Bar Association
      • Non Breaking Space Show on TuneIn
      • Non Breaking Space Show on Google Play
      • Non Breaking Space Show on iTunes
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      • Non Breaking Space Show Newsletter
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