We speak with Carol Velandia, founder and CEO of Equal Access Language Services and creator of the Effective Inclusion to Language Access framework. Carol shares her powerful journey—from interpreting in hospitals to developing a human-centered model for institutional change—and makes a compelling case for language access as a civil rights issue.

Carol unpacks common misconceptions, the importance of centering limited English proficient individuals in policy and practice, and the need to shift from transactional interpreting to structural inclusion.