Alumni from five cohorts reunite to share the personal impact of Glidewell's business and leadership development program for dentists.

(00:00) A Fight Club–Level Introduction to Guiding Leaders

(00:31) Welcome Back and Introducing the Guiding Leaders Panel

(01:19) Naming the Room: How Everyone Is Feeling Today

(02:13) Meet the Panel: Cohorts, Locations, and Backgrounds

(03:24) Each Leader's Guiding Leaders Superpower

(04:10) Dentistry as an Isolating Profession—and Why Community Matters

(05:03) Overcoming Imposter Syndrome and Leading Authentically

(06:02) From Burnout to Connection: Finding Support Through the Program

(07:30) Opening Applications and the Evolution of Guiding Leaders

(08:45) What Inspired the First Cohort to Apply

(09:26) Expanding to Men and Building an Ego‑Free Culture

(11:08) When You Realize You're Capable of More Than Dentistry

(12:27) Courage, Visibility, and Stepping Into Leadership

(13:42) Discovering Your Voice Beyond the Operatory

(16:44) Growth Mindset, Diversity, and Shared Success

(18:08) The "Aha" Moments That Redefined Leadership

(19:22) Letting Go: Staffing, Boundaries, and Culture Fit

(22:07) Creating Systems and Culture That Scale

(23:24) Leading With Compassion and Understanding Your Team

(25:31) Dreaming Bigger: Confidence, Courage, and Possibility

(28:36) Facing Hard Truths About Yourself as a Leader

(30:09) Breaking Self‑Limiting Beliefs and Dreaming Bigger

(31:13) Closing Reflections: Struggle, Growth, and What's Next

Leila Fejzagic joins the discussion with Jim and Stephenie, reflecting on her Glidewell experience and the making of "Constant Change."

(00:00) Delegation, Leadership, and Setting the Tone

(00:35) Welcome Back to Lasting Impressions

(00:43) Introducing Leila and Peeling Back Constant Change

(01:22) The Origins of Constant Change and Jim's "Jim Gems"

(02:05) From Internal Memo to Published Book

(03:13) Why Generosity Drove the Decision to Publish

(03:45) Writing the Book With a Ghostwriter

(04:10) The Meaning Behind the Title Constant Change

(05:21) Time Compression and Accelerated Evolution

(06:10) Turning Ideas Into Reality Through Infrastructure

(06:28) Choosing the Voice for the Audiobook

(07:52) Success Depends on Who You Surround Yourself With

(08:22) Leila's Journey: From Fulfillment to EVP

(09:51) Glidewell as Home for Immigrants and Builders

(11:16) Highlighting the People Behind the Company

(11:36) Darryl's Growth and the Power of Promotion From Within

(14:31) Why Micromanagement Limits Scale

(15:55) Questioning the Status Quo to Drive Change

(17:08) Staying Mentally Fresh Through Small Changes

(18:10) David Leeson and the Rise of CAD/CAM at Glidewell

(19:38) Trusting Leaders With Full Autonomy

(21:24) Reinvesting Profits to Advance Dentistry

(22:24) Automation as the Key to Affordable Quality

(24:08) Sergei and Early Investment in AI

(26:15) Reducing "Clicks" to Improve Digital Design

(28:08) Leveraging Massive Data Sets for Better Dentistry

(30:25) Becoming a Hybrid Dental Laboratory

(33:22) Hiring for Adaptability and Problem Solving

(36:22) Management's Role in Employee Success

(38:44) Flexibility, Compassion, and Supporting Life Realities

(40:16) The Importance of Being a "Go-Getter"

(41:26) The "Man From Mars" Approach to Problem Solving

(42:34) Sharing Knowledge Without Fear

(43:42) Why Transparency Isn't a Competitive Weakness

(45:08) One Piece of Advice for Business Owners

(45:29) Leila's Advice: Invest Early in People

(45:57) Jim's Advice: Be Proactive and Start Today

(47:23) A Lighthearted Close: Favorite Color and Code Words

(48:24) Final Thanks and Where to Watch Next

Jim Glidewell returns, sharing his secrets for making every hour count. He explains how vertical integration has kept his company ahead.

(00:00) A Bold Take on Exit Strategy

(00:20) Vertical Integration as Glidewell's DNA

(01:05) Time Compression and Maximizing Every Hour

(01:36) Why Bringing Work In‑House Beats Outsourcing

(02:48) Time, Cost, and Control Through Vertical Integration

(03:12) Harmony, Balance, and Building an Efficient Company

(03:52) Why Glidewell Built Its Own Ad Agency

(04:32) The Limits of the "Virtual Corporation" Model

(04:48) Rethinking R&D With 24‑Hour Innovation Cycles

(05:28) Accelerating Research Through Continuous Shifts

(06:15) Global Software Development and Round‑the‑Clock Testing

(06:58) Operating a 24‑Hour Lab With No Locked Doors

(07:31) Speed as a Competitive Advantage for Dentists

(08:15) Why Glidewell Keeps Legacy Lab Buildings

(09:08) Vertical Integration Beyond R&D and Software

(09:37) Why Glidewell Runs Everything From Cars to Clinics

(10:18) Building a Self‑Sustaining Company Ecosystem

(10:49) Constant Change as a Leadership Philosophy

(11:50) Learning Advertising From Industry Masters

(12:24) Defining a Gold Standard for Dental Advertising

(13:44) Why Advertising Principles Still Matter Today

(15:10) Selling to Dentists Is Different

(16:38) Inside Glidewell's In‑House Advertising Engine

(17:48) The Story Behind Friday Donuts

(18:29) Why Small Employee Perks Matter

(20:52) "Death" as an Exit Strategy

(21:23) Why Selling Companies Hurts Employees

(22:12) Building for People, Not Payouts

(22:45) Private Equity, Growth, and Hard Truths

(23:45) Closing Thoughts: Constantly Changing, Always Building

Christoph and Jonathan Weiss are the father-son duo leading BEGO, a family-owned German dental manufacturing company with a 135-year legacy.

(00:00) Returning to the Bego Conversation: Part Two Begins

(00:23) Succession Planning and the Reality Behind Family Leadership

(01:21) Is Jonathan the Successor? Preparing the Next Generation

(01:55) Why Failure Is Essential for Future CEOs

(02:43) Open Conversations and Transparent Succession Planning

(03:37) Aligning Family, Ownership, and Governance

(04:31) Letting Go of Control and Planning for the Future

(05:30) Sibling Dynamics and Shared Leadership Potential

(06:24) Leading With Love Through Generational Transition

(06:55) Defining Core Values for the Next Generation

(07:35) Culture as a Living Framework, Not a Deck

(08:31) Seeing the Company as a Team Sport

(09:21) Why Transparency Beats Secrecy in Succession

(10:03) Leading Across Cultures and Generations

(11:14) Local Adaptation and Knowing Leadership Boundaries

(11:45) Cultural Shifts, Casual Fridays, and Modern Leadership

(12:57) Learning Through Failure as a Leadership Gift

(13:45) Growth Comes From What Goes Wrong

(14:08) What Leadership Means to Future Generations

(15:06) A Defining Moment in Bego's 3D Printing Journey

(15:33) Team Victories and Lessons From Competitive Sports

(16:21) Lightning Round: Traditions, Candy, and Pastimes

(17:47) The Joy of Building a Business With Family

(18:23) Music, Memories, and Final Reflections

(18:58) Closing Thoughts and the Legacy Ahead

Christoph and Jonathan Weiss are the father-son duo leading BEGO, a family-owned German dental manufacturing company with a 135-year legacy.

(00:00) Welcome Back to Lasting Impressions and Introducing Bego

(00:29) A Multi‑Generation Family Business in Dentistry

(01:54) 135 Years of Innovation While Staying Privately Owned

(02:01) Tracing Bego's Leadership Lineage and Succession

(03:30) Jonathan Weiss and Expanding Bego in the U.S.

(03:54) Where the Name "Bego" Comes From

(04:48) Surviving 135 Years of Technological Change

(05:20) The Origin Story: Dentistry, Goldsmithing, and Innovation

(06:21) A Mission Focused on Patient Benefit

(06:56) A Global Company Serving Millions of Patients

(08:15) Bringing the Bego Story to North America

(08:31) Jonathan's Stanford MBA and a Bold Cold Email

(09:26) Choosing Healthcare and the Family Business Path

(10:46) Learning Healthcare Impact From Inside the Lab

(11:36) Growing Bego's Footprint Beyond Europe

(12:26) Adapting Strategy to the U.S. Dental Market

(13:09) From Materials Supplier to Workflow Partner

(14:13) Long‑Term Thinking: Planning in Decades and Generations

(15:19) Being an Early Pioneer in Metal 3D Printing

(16:11) Risk, Failure, and the Cost of Being First

(17:20) Why Stubbornness Sometimes Wins

(18:14) Betting on 3D Printing Despite Early Trouble

(19:33) Innovation Versus History: "Every Day Is Day One"

(20:18) Balancing Legacy With Fearless Reinvention

(21:05) Closing Thoughts and Part Two Teaser

Jim Glidewell shares his approach to growing capital while keeping the daily lives of his employees at the heart of his business decisions.

(00:00) Welcome Back to Lasting Impressions and Episode Focus

(00:28) A Modest Apartment and Early Financial Perspective

(00:44) Jim Glidewell Returns to Discuss Constant Change

(01:08) Coming Home From Vietnam and Early Career Shifts

(01:32) Meeting Rex Raynor and Discovering Dental Technology

(03:16) The $600 Check That Changed Everything

(04:02) Leaving Insurance Behind and Betting on a New Path

(04:30) Driving to California and the UCLA Program Surprise

(06:01) Finding Orange Coast College and Starting From Scratch

(07:15) Why $200 a Week Meant Financial Freedom

(08:18) Early Jobs, Side Hustles, and Borrowing to Survive

(09:37) A Career Break and a $3‑an‑Hour Turning Point

(10:29) Life Changes, Marriage, and Personal Transitions

(11:39) Working for Multiple Dentists and Going Independent

(12:31) Becoming One of Orange County's First Ceramicists

(13:35) Working 120‑Hour Weeks to Build Momentum

(14:37) Burnout, Illness, and Learning Limits

(15:19) The Moment That Sparked Hiring a Team

(16:04) Self‑Teaching Ceramics and Building a Lab

(17:19) Incorporating Glidewell and Naming the Company

(18:45) Frugality, Used Equipment, and Smart Investing

(20:01) Why Used Machines De‑Risk Big Ideas

(21:41) Lessons From Old Equipment and Long‑Term Value

(22:12) Empowerment, Trust, and Avoiding Micromanagement

(23:18) Hiring Smarter People and Thinking Bigger

(25:13) The Weight of Responsibility as a Leader

(26:08) Early Leadership Lessons From Employee Relationships

(27:22) Protecting the Company and Its People

(28:16) Looking Ahead to Vertical Integration and What's Next

Vince Dilley is the founder and CEO of Platinum Dental Services, a Utah-based DSO that has partnered with 45+ practices.

(00:00) Cold Open and Hidden Talent Icebreaker

(00:21) Welcome to Lasting Impressions

(00:47) Meet Vince Dilly and the Platinum Dental Story

(01:31) Entering Dentistry Without a Dental Background

(02:23) Buying the First Practice and Learning on the Fly

(03:43) Patient Reactivation as the Initial Growth Engine

(04:09) Bootstrapping Growth With Seller Financing

(05:05) Risk, Stress, and Irrational Confidence

(06:07) Becoming an Operator by Playing Every Role

(06:49) Leadership Gaps in Dentistry and Scaling Challenges

(07:59) Why Many Dentists Choose DSOs

(08:48) Shifting the Conversation to Leadership

(09:32) Leading Through the Messy Middle

(10:12) Defining Core Values as a Company

(11:22) Helping Underserved Practices Succeed

(12:09) Finding the Growth Formula Around 15 Offices

(13:31) Living Organizational Values Every Day

(14:25) Service, Philanthropy, and Global Outreach

(15:12) Oral Health as Systemic Health

(16:09) Connection, Service, and Combating Isolation

(17:47) Choosing Strategic Partners

(18:47) The Value of True Partnerships Over Price

(19:43) Autonomy Versus Standardization

(21:04) Using Standardization to Enable AI and Scale

(22:48) Leadership Philosophy and John Maxwell Influence

(23:14) Passion, Autonomy, and Leadership Style

(24:11) Lightning Round Questions

(25:09) Defining a Lasting Impression

(26:16) Closing Reflections and Episode Wrap‑Up

In the debut episode, Glidewell CEO Stephenie Goddard sits down with Jim Glidewell to discuss the untold stories behind his book.

(00:00) Opening Story and Introducing Lasting Impressions

(00:16) What Lasting Impressions Is Really About

(01:00) Introducing Jim Glidewell and the Series Premiere

(01:23) Why Jim's Story Matters for Leadership and Inspiration

(02:17) Growing Up in Rural Kentucky With Nothing but Grit

(03:24) Life on a Subsistence Farm and a One‑Room Schoolhouse

(04:50) Early Lessons From Poverty and Independence

(05:30) Grit, Problem‑Solving, and Letting People Lead

(06:41) Being a Latchkey Kid and Learning Self‑Reliance

(07:07) Forged Report Cards and Childhood Schemes

(07:56) Growing Up in Las Vegas in the 1950s

(08:53) Family History, the Railroad, and the Great Depression

(10:22) Returning to Las Vegas and a British Stepmother

(11:19) A Nontraditional Education and Learning Through Work

(12:59) ADHD, Curiosity, and Building Your Own Path

(14:36) Opening a Dental Lab With No Business Training

(15:27) Dentists as Early Salespeople and Mentors

(16:03) Learning Business by Doing, Not Studying

(16:45) Early Business Decisions and Incorporation Lessons

(18:02) Joining the Military During the Vietnam Era

(19:48) Boot Camp, Spinal Meningitis, and Hard Lessons

(21:11) Vietnam and a Life‑Defining Turning Point

(22:03) Returning Home and Early Jobs After the Navy

(23:12) Discovering Dental Technology as a Career

(23:57) Setting Up Episode Two and Closing Thoughts