L&D in 20

How can you ensure online learning initiatives drive effective results? In this episode, Dan discusses with Peter Horwing, CEO of CHART Learning Solutions, a performance improvement powerhouse designed to help organizations reach new heights in leadership, sales, customer service, and more. Peter shares best practices for ensuring effective results from online learning platforms, emphasizing the importance of application activities, peer-to-peer coaching, and community discussions.

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“Building the accountability into the training is vital to get the results”

“We call that application activities. That's really how to start to apply those skills. Immediately after you do the training, you translate that into your personal situation or your business situation.”

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(00:50) Best practices for effective online learning 

(11:05) 60-second budget segment 

(13:07) Lifelong learning segment

(14:54) Self development hacks

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Links:

Peter on LinkedIn

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How can L&D support and empower frontline leaders? In this episode, Dan sits down with Monica Rothgery, a sought-after keynote speaker, consultant and author who is on a mission to help organizations unlock pent-up productivity and growth by empowering their frontline leaders. Monica shares her insights on simplifying operations, fostering self-sufficiency among frontline leaders and the importance of mentorship. 

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“I want to invite  leaders in learning and development to position themselves as partners to the operation. And the first way that you can support your operations partners and the people in your units, whether they're retail stores or hair salons or oil change facilities or restaurants, is to make it easy. Simplify the operation as much as possible.”

“The biggest problem I see in organizations is that often everyone's doing the job of the person underneath them. And so you have shift managers who can't really run shifts. They're just team members with keys, and then your restaurant manager isn't really running the business, running the restaurant, she's busy running shift to shift just to survive. The place to invest is to build self sufficiency starting at the bottom level.”

“I would challenge, especially L&D organizations, find out what is it that the top tier does and then train the rest of the organization to do that, build the rest of those skills into your wiring, your compensation, your incentives, what you measure.”

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(00:11 ) Empowering frontline leaders 

(12:23) 60-Second budget segment 

(16:21) Lifelong learning segment

(18:58) Self development hacks

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Links:

Monica on LinkedIn: https://www.linkedin.com/in/monicarothgery/

Lessons from the Drive-Thru: Real Life Wisdom for Frontline Leaders, by Monica: https://www.amazon.com/Lessons-Drive-Thru-Wisdom-Frontline-Leaders/dp/B0CWYWXRXL

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How is AI being used by the workforce, and how should L&D leaders leverage AI to improve learning outcomes? In this episode, Marc Zao-Sanders, Cofounder and CEO of Filtered joins Dan to discuss how the workforce is currently using AI, top use cases and the benefits of personalized learning, and determining its ROI. 

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“That, ultimately, is what AI is about... getting people the right content through these intelligent learning experiences.”

“The benefit of personalized learning is those magical learning experiences that happen to us all occasionally. Part of our job is to make those experiences happen more frequently.”

“See your role as facilitating, not so much the learning of your workforce, but the performance of the workforce, and learning as a means to an end. And if you see it that way, and if you buy some of the studies that say [AI] can enhance the speed of knowledge workers by 25 percent, improve the quality by 40 percent – even if you dispute those numbers a lot, let's say you bring them both back down to, 10 percent – it makes you 10 percent quicker and 10 percent better at what you're doing… It really is incumbent on us to help the workforce make sooner,  better, safe use of the technology.”

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(00:52) Practical AI Use and Personalized Learning 

(15:59) 60-second budget segment 

(18:16) Lifelong learning segment

(20:00) Self development hacks

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Links:

Marc on LinkedIn: https://www.linkedin.com/in/marczaosanders/

How People Are Really Using GenAI (HBR article by Marc Zao-Sanders): https://hbr.org/2024/03/how-people-are-really-using-genaiMarc 

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How can you turn compliance training into a tool for boosting workforce skills? In this episode, Dan sits down with Jennifer Dowdy, Director of Partnerships & Strategic Accounts at Emtrain, to explore innovative ways to transform traditional compliance training. Together, they discuss how to shift the perception of compliance from a mandatory task to an opportunity for skill-building and personal growth. They delve into the power of compliance training to foster a positive workplace culture, bridge generational divides, and create a culture of openness where employees feel empowered to speak up. Tune in to learn how to leverage compliance as a gateway to a more engaged and capable workforce.

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“The way we want to think about compliance training is it's an opportunity to develop skills. Every moment that you engage your employees, and especially in a compulsory fashion where you have to do a mandatory training, is an opportunity to engage the employee or the learner and give them something additive and valuable that not only they can apply in the business but in their lives.”

“In sales training, you learn a lot about how marketing engages the audience, you learn a lot about how you're engaging your buyer, your prospective buyer. We learn about personas, and we learn about the motivations of buyers. Your learners are buyers. Your learners are another audience.” 

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(00:58) Elevating skills through compliance training

(13:25) 60-second budget segment 

(17:11) Lifelong learning segment

(20:51) Self development hacks

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Links:

Jennifer on LinkedIn: https://www.linkedin.com/in/jenniferdowdy/

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How do you build empathy and trust on teams?  In this episode, Dan sits down with Shawn Hunter, President and Founder of Mindscaling, to discuss. They dive into the importance of giving trust, demonstrating that the workplace is safe, and empathy. 

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“In order to draw out that creativity, that energy, that innovation from people, you have to teach [employees] that this is a safe place to be.”

“How do you get people to be more creative? My answer is, they are. They are now in their book clubs, in their guitar, in their writing, in the things that they're passionate about. How do you tap into that?”

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(00:39) Interpersonal skills in the workforce 

(12:14) 60-Second budget segment 

(13:22) Lifelong learning segment

(17:28) Self-development hacks

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Links:

Shawn on LinkedIn: https://www.linkedin.com/in/gshunter/

WEBINAR RACP: Translating psychological safety for learning and development: https://www.linkedin.com/in/gshunter/

ARTICLE: Investing in psychological safety leads to creativity and innovation: https://www.go1.com/blog/investing-in-psychological-safety-leads-to-creativity-and-innovation

Learning strategies for a multigenerational workforce: https://www.go1.com/blog/learning-strategies-for-a-multigenerational-workforce

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For L&D leaders and the teams they support, every minute matters.

This show gives you everything you need in only 20 minutes.

Upskilling? Got it. Increasing employee retention? You bet. Industry trends? Oh yeah. Showing the ROI of learning? We got you.

One podcast, practical real-world examples, unlimited learning.

Presented by the team at Go1.

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