Mark C. Crowley was Senior Vice President at Washington Mutual, one of the country’s largest financial institutions, where he led investment product sales nationwide. After leading his division to all-time record performance in 2008, he was named Leader of the Year. A natural leader fresh out of college, Crowley gave little conscious thought to his management practices. Translating what he learned to do instinctively, he shows us the practices of leading from the heart and how we all can become truly exceptional leaders in the 21st century. We speak to him about his book, “Lead From The Heart.”

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