There’s always someone trying to capitalize on the journey between you and your customer, in turn causing friction. Why? Because there are publishers on the internet. While they want to create a better experience, they also want a piece of the relationship; so they’re going to charge you per lead or they’re going to charge you a fee. They create an opportunity for you to talk and engage with your customers, but they also can dominate the top of the Google Search rankings. Which means small businesses need to be versed in understanding how Lead Marketplaces affect their industry.