Leader Lounge Community

Communicating In A Crisis 

In today’s episode with communications consultant and trainer, Joanna Piros, we’ll explore how a leader’s desire for perfection creates missed opportunities for authentic and timely communication. Joanna shares 3 critical steps for leaders who want to lead with heart during a crisis. Plus, Joanna shares a pivotal personal story of speaking up for her family at a young age. 

00:14 – Introduction 

01:05 – How business leaders can endear themselves to others with open and honest communication in a crisis 

02:19 – Communicate frequently 

05:04 – Make it about your audience 

07:09 – Give yourself permission to show up with vulnerability 

08:16 – You can’t persuade people without trust 

10:54 – How to speak on camera 12:08 – Joanna’s personal evolution 

12:51 – Curating stories to connect with audiences 

13:46 – Thrive or survive depends on your strategy 

15:24 – Connect with Joanna Piros 

About Joanna Piros 

Joanna Piros has coached and trained over five-thousand, nine-hundred and forty-three people to light up a room, inspire teams or get that job or promotion. Joanna is a trainer, coach and consultant passionate about your success. 

After many years as a journalist in radio and television, Joanna teaches public speaking, communication skills and media relations, in a variety of settings. She work with individuals and with groups to create customized workshops. Her client list includes every industry and profession from senior executives, cabinet ministers, mayors, celebrities and NHL draft picks to scientists, lawyers and exotic dancers. 

Perhaps you’ve been passed over for plum projects, tanked in the interview or received performance reviews that question your presentation and communication skills. 

Joanna can be all yours through her online coaching platform that makes it quick, easy and inexpensive to get professional feedback on your next important conversation. 

Joanna believes great speakers aren’t born; they are made by coaches that turn real people into TED talkers. No matter how anxious you are in the spotlight, or good you are in front of an audience, Joanna Piros can help you go bigger and get better. Be a compelling leader. Get the dream job. Inspire action. (Source: https://www.joannapiros.com/about/) 

Thank you for tuning in to the Leader Lounge Community podcast. If you enjoyed this episode today, be sure to hit follow and share with your friends and community. 

Links To Additional Resources 

Joanna Piros’s website: https://www.joannapiros.com/ 

Joanna’s free course: ACE Q&A Preparation Game will help you dominate your next interview 

Joanna Piros Free Consultation: unbouncepages.com/joanna-piros 

Joanna Piros LinkedIn: https://www.linkedin.com/in/joannapiros/ 

Joanna Piros on YouTube 

Joanna Piros on Twitter: https://twitter.com/joannapiros 

Joanna Piros on Facebook: /https://www.facebook.com/PirosPresentationCoach/ 

Follow Leader Lounge Community on Spotify Follow 

Leader Lounge Community on Instagram: https://www.instagram.com/leader_lounge_community/ 

April Qureshi’s leadership website: https://aprilqureshi.com 

April Qureshi on LinkedIn: https://www.linkedin.com/in/april-qureshi/ 

Read April’s books on Amazon: http://booksbyapril.ca 

Book April to speak at your event: http://aprilspeaks.ca 

April Qureshi’s Linktree: https://linktr.ee/aprilqureshi

Transcript available at: LeaderLounge.Community 

Originally broadcast in May 2020 at the Lead From Within Summit

In today’s episode with Alan Stevens, we’ll explore the science and art of reading faces and the benefits of building communication skills and trust in your relationships, even if you’ve just met someone for the first time. 

00:13 – Introduction

00:47 – How face reading helps us engage with people on their level thinking and processing  information

05:23 – Alan demonstrates how it works 

04:09 – Assessing traits if you’re starting out 

06:55 – Knowing yourself first  

08:16 – Improve your influence and engagement   

11:32 – How micro expressions would have saved Julius Caesar

12:42 – People follow people not companies   

14:31 – Building bridges in challenging relationships 

19:05 – The importance of watercooler conversations 

25:02 – Campfire Project 

27:15 – Building bridges with the Men Too movement 

About Alan Stevens

Alan Stevens is an International Profile and Communications Specialist. He is regularly featured on National TV, Radio and in the World’s Press, profiling the likes of our leading politicians, TV and sports stars as well as Britain’s Royalty. 

The Newcastle Herald describes Alan Stevens as “The Mentalist meets Dr. Phil “ and as "The leading authority in reading faces, globally" by the UK Guardian. He is an authority in reading people; what they are not saying, what they are attempting to conceal and how they are likely to behave in given situations.  All of this through recognising the unconsciously leaked indicators of concealment and deceit as well as the indicators of a person’s conscious preferred behaviours and personality.

He has been a founding board member of a number of charities, Zone Supervisor for the Surf Life Saving Association and Club Captain of Nobbys SLSC. Teaching his skills in the US, Europe and Asia, he has been a guest speaker for the Australian Technical Analysts Association, the National University Singapore and the Option Traders Club of Singapore.  He has taught FOREX trading and The Psychology of Trading here and overseas.  He also introduced sound & colour therapies in Singapore Schools for students with ADHD. Alan is also a Free Mason, a member of the Hunter Youth Mentoring Collaborative and a past Rotarian.

Thank you for tuning in to the Leader Lounge Community podcast. If you enjoyed this episode today, be sure to hit follow and share with your friends and community.

Links to additional resources

Alan Stevens’s website: https://www.alanstevens.com.au/ 

Alan’s free course: How to Persuade and Influence Behaviours of Others

https://alanstevens.thinkific.com/courses/Free-Course 

Alan Stevens’s podcast: https://www.alanstevens.com.au/media/ 

Alan Stevens Speaker Pack: https://www.alanstevens.com.au/speaker-pack/ 

Alan Stevens LinkedIn: https://www.linkedin.com/in/readingfaces/ 

FaceProfiler on YouTube: https://www.youtube.com/user/FaceProfiler 

FaceProfiler on Instagram: https://www.instagram.com/face_profiler/ 

FaceProfiler on Facebook: https://www.facebook.com/ReadingFaces/ 

Follow Leader Lounge Community on Spotify: http://leaderlounge.community

Follow Leader Lounge Community on Instagram: 

https://www.instagram.com/leader_lounge_community/

April Qureshi’s leadership website: https://aprilqureshi.com

April Qureshi on LinkedIn: https://www.linkedin.com/in/april-qureshi/

Read April’s books on Amazon: http://booksbyapril.ca

Book April to speak at your event: http://aprilspeaks.ca

April Qureshi’s Linktree: https://linktr.ee/aprilqureshi

In this episode, we’ll learn from Deborah Connors of Well-Advised Consulting how teams can intentionally disrupt themselves to innovate and reinvent how they work together to change the workplace conversation.  and talk with where Deborah helps teams and organizations.

00:13 – Introduction

04:09 – Complacency is not good for business

Deborah Connors speaks internationally in the workplace and at conferences, both in-person and online. She is a captivating speaker, storyteller and workplace coach. From starting Canada’s first annual conference (The Better Workplace Conference) to authoring “A Better Place to Work: Daily Practices That Transform Culture”, she has distilled the knowledge of hundreds of thought-leaders, combining it with her own leadership experience to provide practical advice on organizational and team practices to create environments that allow for more creativity, innovation, engagement and fun. Deborah teaches leaders to radically shift workplace culture so that people can flourish.

Thank you for tuning in to the Leader Lounge Community podcast. If you enjoyed this episode today, be sure to hit follow and share with your friends and community.

Deborah Connors’s website: https://deborahconnors.com

Read Deborah Connors’s book A Better Place to Work: Daily Practices That Transform Culturehttps://deborahconnors.com/books-news/

Deborah Connors’s blog: https://deborahconnors.com/blog/

Deborah Connors’s keynote: https://deborahconnors.com/speaking/

Follow Leader Lounge Community on Spotify: http://leaderlounge.community

Follow Leader Lounge Community on Instagram: https://www.instagram.com/leader_lounge_community/

April Qureshi’s leadership website: https://aprilqureshi.com

April Qureshi on LinkedIn: https://www.linkedin.com/in/april-qureshi/

Read April’s books on Amazon: http://booksbyapril.ca

Book April to speak at your event: http://aprilspeaks.ca

April Qureshi’s Linktree: https://linktr.ee/aprilqureshi

Originally broadcast in May 2020 during the Lead From Within Global Leadership Summit at the onset of the global pandemic. My purpose for republishing is that the value of the conversations with leading experts from around the globe is still relevant and will continue to be a touchstone for empowering business and community leaders with innovation and compassion during challenging times.

In this episode, we’ll talk with Jennifer Britton and travel around the globe to learn about technological innovation in remote and virtual work conversations and how to translate autonomy in the field into effective leadership. Technology and the environment in which we work have evolved over the past 30 years, but what hasn’t changed is effect leadership and communication practices.

00:12 – Introduction

Jennifer Britton, MES, CHRP, CPT, PCC, is passionate about helping professionals, teams and organizations thrive in the areas of performance, teamwork and leadership, especially in the remote and virtual space. Building onto a dynamic global career as a Program Director and Manager with the United Nations and International agencies, Jennifer founded Potentials Realized in 2004, an award-winning performance improvement company, with special emphasis on coaching and mentoring skills, virtual facilitation and online learning. Jennifer is the author of five books and co-host of the Remote Pathways podcast, reflecting her almost three decades of experience in working in, and leading teams and organizations, in the global and remote space. Her company provides specialized support and consulting for programming in Group and Team Coaching, Leadership, Mentoring, and all things virtual and remote.

Thank you for tuning in to the Leader Lounge Community podcast. If you enjoyed this episode today, be sure to hit follow and share with your friends and community.

Jennifer Britton’s website: https://www.potentialsrealized.com

Read Jennifer Britton’s Remote Working Whitepaper: https://lp.constantcontactpages.com/su/lgihiv0

Remote Pathways Podcast: https://www.remotepathways.com

Jennifer Britton’s Effective Virtual Conversations book: https://www.potentialsrealized.com/our-books.html

Jennifer Britton’s PlanDoTrack Workbook and Planner: https://www.plandotrack.com

Follow Leader Lounge Community on Spotify: http://leaderlounge.community

Follow Leader Lounge Community on Instagram: https://www.instagram.com/leader_lounge_community/

April Qureshi’s leadership website: https://aprilqureshi.com

April Qureshi on LinkedIn: https://www.linkedin.com/in/april-qureshi/

Read April’s books on Amazon: http://booksbyapril.ca

Book April to speak at your event: http://aprilspeaks.ca

April Qureshi’s Linktree: https://linktr.ee/aprilqureshi

How to Pilot Your Unconscious Brain Toward Success 

Do you sometimes feel a hidden influence is driving you on to a path that contradicts what you know you should be doing? Nathalie will get you unstuck as she guides you to uncover the astonishing power of your brain to transform your limiting beliefs and negative behaviours into a serving force to live to your full potential. Nathalie believes that YOU are awesome. Today, she offers you a roadmap to find the confidence and vitality to improve your workplace performance and collaboration. 

Roadmap to Transform Your Limiting Beliefs and Negative Behaviours 

In this episode, we're going to answer the question what makes people do the reverse of what they know they should be doing and how do we program our own mindset toward achieving what we want in life. 

00:41 – Introduction 

01:21 – Leadership mindset and leading with your head 

02:44 – Reprogramming the voice in your head with neuroscience 

04:09 – Using the best part of yourself–your brain 

05:34 – Accessing the logical mind vs unconscious mind 

08:08 – Using your brain as your personal assistant 

12:12 – Mindset is more than positive thinking 

15:13 – A vision is just a plan until you clear out the old files 

20:31 – Importance of repetitiveness in programming your brain 

25:18 – The one thing that I tell everybody 

26:48 – Programming your brain while you sleep 

29:50 – How to set daily habits 

33:11 – The 6 layers of the brain 

35:22 – Living your life purpose 

About Nathalie Plamondon-Thomas 

Nathalie Plamondon-Thomas is the expert with a proven system to get you transformational results. She works with entrepreneurs who want to find Confidence & Clarity to Make Money Living from their Passion. She is international No.1 Bestselling Author of fifteen books on success, communication, wellness and empowerment. She is the Founder and CEO of the THINK Yourself® ACADEMY, offering leading-edge courses, training and events. 

Along the past 30 years, she has inspired over 100,000 audience members and empowered thousands of clients internationally to get rid of their negative self-talk. She combines over 10 years of experience in human resources, 25 years of experience in sales and over 30 years in the fitness industry. In 2007, she was "Fitness Instructor of the Year" for Canada. 

Thank you for tuning in to the Leader Lounge Community podcast. If you enjoyed this episode today, be sure to hit follow and share with your friends and community. 

Links to Additional Resources 

Nathalie Plamondon-Thomas’s website: https://thinkyourself.com 

Nathalie Plamondon-Thomas Media: https://thinkyourself.com/tv/

 THINK Yourself® ACADEMY: https://thinkyourself.com/online-programs/ 

Grab a free virtual coffee with Nathalie: www.thinkyourself.com/schedule 

Follow Leader Lounge Community on Spotify: http://leaderlounge.community 

Follow Leader Lounge Community on Instagram: https://www.instagram.com/leader_lounge_community/ 

April Qureshi’s leadership website: https://aprilqureshi.com 

April Qureshi on LinkedIn: https://www.linkedin.com/in/april-qureshi/ 

Read April’s books on Amazon: http://booksbyapril.ca 

Book April to speak at your event: http://aprilspeaks.ca 

April Qureshi’s Linktree: https://linktr.ee/aprilqureshi

Navigating change during times of chaos can challenge even the most seasoned leaders. Fortunately, Vicki Shillington at ThinqShift.com has synthesized change curve theory into a simple three phases model that uses an empathic approach to managing people while keeping the business productive and profitable. The three-phase model outlines the characteristics of the chaos, acceptance and new normal stages with thoughts on how to reduce fear and increase physiological safety to remain proactive and open to opportunity. One thing that remains constant in life is change. And, there’s no right answer. But, having the tools and skills as a leader to know when to push the boundaries and when to ease off and meet people where they’re at can be the difference between surviving and thriving. Clear your desk and silence your notifications for this in depth look at the three phases of successful change management during chaotic times podcast.

In this episode, we're going to look at ways leadership can effectively help their teams and employees feel safe by reframing their mental models of what compassion and empathy look like at work.

00:22 - Introduction

03:28 – Chaos phase

Vicki Shillington, Chief Happiness Officer at ThinqShift. Vicki's expertise is in digital transformation, organization effectiveness and culture shifting. Her sweet-spot is in tackling the underlying culture shifts required for true organizational transformation. She loves to bring the core principles of positive psychology to help shift mindsets and help others learn how to flourish no matter what their circumstances. She orchestrates results and happiness!

Vicki Shillington’s ThinqShift website: http://thinqshift.com

Follow Leader Lounge Community on Spotify: http://leaderlounge.community

Follow Leader Lounge Community on Instagram: https://www.instagram.com/leader_lounge_community/

April Qureshi’s leadership website: https://aprilqureshi.com

April Qureshi on LinkedIn: https://www.linkedin.com/in/april-qureshi/

April’s leadership books on Amazon: http://booksbyapril.ca

Book April to speak at your event: http://aprilspeaks.ca

April Qureshi’s Linktree: https://linktr.ee/aprilqureshi

05 Liam Gillen: A Mindful Approach To Leadership

“What you do speaks so loudly I can’t hear what you’re saying” ~ Liam Gillen

Rapid change in our environment and the business landscape affects our connection with each other. Take a mindful approach to leadership by connecting one-one in our relationships, listening consciously and giving up our expectations of the other. Communicating to people that they are valued partners in your business shows them respect and honour and allows the other to respond in kind. Trust, empathy and a mindful approach encourages engagement and levels the playing field at work.

If you enjoyed this episode today, be sure to hit the follow button on the player (• • •) and share it with your friends and colleagues. ~ Big Love, April

In this episode, we're talking about mindfulness strategies to help you effectively be present in your communication with others.

00:02 – Introduction

Liam Gillen has dedicated much of the last fifteen years to being deeply involved in meditation and spirituality, and is passionate about helping people who are seeking a deeper experience of life. He coaches one-on-one and develops and delivers his own workshops and retreats focused on creating and maintaining a mindful approach to living your best life. As CEO of Amrit Yoga Institute, he had the opportunity of bringing his business expertise to the Yoga environment implementing a vision to bring the deep teachings of Yogic philosophy to a broader audience.

Before that, Liam had an accomplished career as a senior-level executive, consultant, and entrepreneur, with extensive experience in real estate, education, and the hospitality industries. He has lived and worked in many countries around the world. Liam holds an MBA and is an E-RYT500/YACEP Instructor certified in Yoga, Yoga Nidra and Yoga Therapy.

Links to additional resources: Liam Gillen’s website: https://www.liamgillen.com 

Liam Gillen on YouTube: https://www.youtube.com/liamgillen 

Liam Gillen on Facebook: https://www.facebook.com/yogatherapywithLiam/ 

Follow Leader Lounge on Spotify: http://leaderlounge.community 

Follow Leader Lounge on Instagram: https://www.instagram.com/leader_lounge_community/ 

April Qureshi’s website: https://aprilqureshi.com 

April on LinkedIn: https://www.linkedin.com/in/april-qureshi/ 

April’s books on Amazon: http://booksbyapril.ca 

Book April to speak at your event: http://aprilspeaks.ca 

Get the full transcript at: https://aprilqureshi.com/05-liam-gillen-a-mindful-approach-to-leadership/ 

Originally broadcast in May 2020 during the Lead From Within Global Leadership Summit at the onset of the global pandemic. My purpose for republishing is that the value of the conversations with leading experts around the globe is still relevant and will continue to be a touchstone for empowering business and community leaders with innovation and compassion during challenging times. 

Music by UbudPaece

We’re dishing on the #1 secret to writing marketing copy that engages and inspires action: empathy. Learn from global marketing expert, Erin Whalen, the secret to successful relationship marketing–knowing how to build authentic, personal connections with your ideal clients and customer. 

In this episode, we're going to look at copywriting strategies to help you effectively inject empathy into your marketing copy and reframe your message to focus on your audience during a disruption. 

00:00 - Introduction 

00:55 – How to rethink your marketing during a disruption 

02:58 – The value of offering help without strings attached 

05:47 – Give people what they need to build trust 

08:25 – Where is empathy in marketing going? 

10:52 – Why people buy from companies with purpose 

13:35 – Fear-based marketing and why it doesn’t work 

16:54 – Effective marketing communicates a clear message 

18:00 – One key to effective marketing is to inspire action 

20:55 – Earning community gratitude 

24:43 – Look for opportunities to fill the customer’s needs 

Erin Whalen bio 

Erin Whalen, affectionately known as the Word Wrangler, is a copywriter and digital content strategist whose writing has generated millions of dollars for her clients. She has written for online marketing companies, global software giants, digital marketing agencies, and NYT-bestselling authors such as Jack Canfield and Iyanla Vanzant. Erin believes that the secret to successful relationship marketing is knowing how to build authentic personal connections with your audience. And the key to that? EMPATHY. 

Thank you for tuning in to the Leader Lounge Community podcast. If you enjoyed this episode today, be sure to hit follow and share with your friends and community. 

Links to additional resources 

Erin Whalen’s website: http://erinwhalen.com

Get Erin’s free copywriting masterclass and learn The Secret to Writing Copy that Inspires Engagement & ACTION: https://erinwhalen.com/masterclass/ 

Join Erin Whalen’s 12-week WordPower Academy to learn how to write your best copy ever! https://wordpoweracademy.com/

Follow Erin Whalen on Instagram: https://www.instagram.com/erinwhalenwashere/

Follow Leader Lounge on Spotify: http://leaderlounge.community

Follow Leader Lounge on Instagram: https://www.instagram.com/leader_lounge_community/

April Qureshi’s website: https://aprilqureshi.com

April on LinkedIn: https://www.linkedin.com/in/april-qureshi/

April’s books on Amazon: http://booksbyapril.ca

Book April to speak at your event: http://aprilspeaks.ca 

Episode transcriptions 

Get the full transcript at: https://aprilqureshi.com/04-erin-whalen-1-copywriting-secret-that-inspires-engagement/

Originally broadcast in May 2020 during the Lead From Within Global Leadership Summit at the onset of the global pandemic. My purpose for republishing is that the value of the conversations with leading experts around the globe is still relevant and will continue to be a touchstone for empowering business and community leaders with innovation and compassion during challenging times.

Getting Naked With Your Clothes On   Keywords: #selfcare #vulnerability #leadership #maasai  Dr. Patrick Williams shares how to model and foster authentic leadership with vulnerability and without judgment by getting naked with your clothes on and leadership lessons learned with a Maasai family during a three-week trek in Tanzania.  In this episode, we'll share some ways that leaders can model authenticity and vulnerability, and lessons learned from tribal Africa.  00:50 – How to get beyond trauma and help people reinvent their lives  04:23 – The best leaders develop leadership in everybody 0 5:29 – Getting naked with your clothes on  08:14 – Modelling vulnerability as courage  10:53 – Becoming resilient, become agile  14:09 – The coach approach for leaders  15:03 – Leader lessons from the Maasai people  18:57 – Reverse mentoring  22:55 – Value of picking up the phone  26:07 – Twenty years in the future  Dr. Patrick Williams Bio  Dr. Patrick Williams is a psychologist turned Executive Coach (HP, IBM, Kodak) Philanthropist and Educator. He explains his professional journey as “My life is an adventure driven by curiosity. I’ve always wondered why people think, act and react to experiences in diverse and unexpected ways... Why some are amazingly resilient while others get stuck, and even lock themselves up in self-created prisons. After 15 years as a practicing therapist, Dr. Williams became one of the coaching industry’s founding pioneers and took up his metaphorical machete, and began trailblazing the coaching industry and built “Coaching the Global Village" to deliver the power of the coach approach to communities of all sizes, in developing nations. He is a writer, speaker and author of his 7th book, "Getting Naked (With Your Clothes On)."
Dr. Williams has worked with countless business leaders, professionals, coaches, Navy SEALS, incarcerated and paroled inmates, and citizens in resource-poor locations. He is a founding member of the International Coach Federation, an inaugural recipient of its Circle of Distinction Award, a Master Certified Coach, a Board Certified Coach, a Coach for the US Navy SEAL Future Fund, and a member of the Forbes Coaching Council.  Links to additional resources  Books by Dr. Williams: https://www.amazon.com/Patrick-Williams/e/B001H6KXOY  Dr. William's website: https://drpatwilliams.com  Patrick's masterclass: http://www.consciouslivingmastery.com  Follow Leader Lounge on Spotify: http://leaderlounge.community April Qureshi’s website: https://aprilqureshi.com April on LinkedIn: https://www.linkedin.com/in/april-qureshi/ Books by April on Amazon: http://booksbyapril.ca Book April to speak at your event: http://aprilspeaks.ca Originally broadcast in May 2020 during the Lead From Within Global Leadership Summit launched at the onset of the global pandemic. My purpose for republishing is that the value of the conversations with leading experts around the globe is still relevant and will continue to be a touchstone for empowering business and community leaders with innovation and compassion during challenging times.  Full Transcription is available at: https://aprilqureshi.com/03-dr-patrick-williams-getting-naked-with-your-clothes-on/ Thank you for tuning in to the leader lounge community podcast. If you enjoyed this episode today, be sure to hit follow and share with your friends and community.

A powerful discussion on how people experience trauma, how the world can redefine trauma and how to move through our own trauma as leaders to help others.

00:00 - Introduction

Loretta Cella holds a Master of Leadership from Royal Roads University and has been a certified ICF coach since 2007. From grassroots charity work globally to working on provincial, federal and municipal projects as a change and organizational development consultant, Loretta is no stranger to supporting people from all backgrounds and ages to lead healthier lives both in and out of the workplace. She is a seasoned public speaker, and passionate about raising people's potential and being immersed in diverse cultures, and the outdoors. In addition to her formal education, Loretta has been practicing body therapy breathwork for four years and has recently taken two training modalities and integrated them into her client practice. As an independent mother of 1 and having been rescued by a dog 9 years ago, Loretta spends much of her time outdoors enjoying the beauty of the Sunshine Coast, BC.

Thank you for tuning in to the leader lounge community podcast. If you enjoyed this episode today, be sure to hit follow and share with your friends and community.

Loretta Cella on Instagram: @lorettacella 

Loretta Cella's website: https://linktr.ee/transition_essentials

Follow Leader Lounge on Spotify: http://leaderlounge.community

April Qureshi’s website: https://aprilqureshi.com

April on LinkedIn: https://www.linkedin.com/in/april-qureshi/

April’s books on Amazon: http://booksbyapril.ca

Book April to speak at your event: http://aprilspeaks.ca

Get the transcript here: https://aprilqureshi.com/02-loretta-cella-moving-through-trauma/

Originally broadcast in May 2020 during the Lead From Within Global Leadership Summit at the onset of the global pandemic. My purpose for republishing is that the value of the conversations with leading experts around the globe is still relevant and will continue to be a touchstone for empowering business and community leaders with innovation and compassion during challenging times.