We discuss Amanda Knight, author of the Successful Relationship Accelerator report, who has designed a graph based on your responses that suggest the extent to which you spend time in each of the relational patterns, as outlined in Dr. Eric Berne’s book “Games People Play”.  This is an opportunity to think about your relational pattern […]

We discuss Amanda Knight, author of the Successful Relationship Accelerator report, who has designed a graph based on your responses that suggest the extent to which you spend time in each of the relational patterns, as outlined in Dr. Eric Berne’s book “Games People Play”.  This is an opportunity to think about your relational pattern […]

Using Dr. Eric Berne’s book “Games People Play”, we look at social psychology and a method to improve communication.  As leaders we need to understand what our patterns are, and what triggers affect our emotions that makes us react in a certain way.

When we lose meaning, direction, vitality, mission, purpose, identity, and genuine connection, it is impossible for us to lead. Being aware of when this is happening to you so you can reset your thoughts and actions is critical as a leader.

Managing quality begins with your people.  When you hire the right people for the right job, train them, and support them, they will deliver a quality product or service because they know you value them.

Managing conflict of any kind can be a frustrating task for most of us.  For leaders, resolving some sort of conflict is usually the norm rather than the exception.  From competing resources and deadlines, to new project teams, mergers, and managing through organizational change, leaders are continually required to flex their interpersonal conflict management skills.

In our globalized economy, pressures to accomplish more with fewer resources, and our hurried, frantic lifestyles are causing leaders to sacrifice their health to complete a long list of seemingly endless responsibilities.  Aside from the personal toll, families may feel disappointed and neglected as interpersonal contact steadily decreases.

The reason we don’t get peoples full potential is emotional incompetence!  The great divide in competencies lies between the mind and the heart, or more technically between cognition and emotion.  The ability to relate, to speak up, and be heard, to be comfortable with yourself – these are the kinds of abilities that make the […]

Having too much ego isn’t good for you or anyone you lead.  It doesn’t matter how smart you are, emotional intelligence is required in a business environment.  Even if you are a relationship builder, you must stay grounded and in touch with how your behaviour and decisions are affecting the people you lead.

Emotional Intelligence refers to a distinct combination of emotional and social skills and competencies that influence our overall capability to cope successfully with the demands and pressure of leadership.  Learning to match one’s leadership and management style to each unique business situation takes Emotional Intelligence.