In this episode, Julia, Dave, and special guest YouTuber Dylan Curious cover the intersection of generative AI in call centers with a recent use case from Verizon, where they're building “personal research assistants” for employees on calls so they don't have to record or search around for particular data while on the line, where the AI assistant delivers necessary data to them as they handle the call. 

Pranay Bajpai, VP of digital and assisted experience systems at Verizon, says "it’s not about dollar value, but more about getting more productivity and improving staff performance as we deal with the undoubted multitude of customer calls."

Next, Julia, Dave and Dylan cover how AI models helped virologists identify over 160,000 new viruses in one of the largest discoveries of new viruses ever made, by a machine learning tool. They also cover AGI and the meaning of a life of purpose when automation removes all human workload. And finally, they talk about what it would be like to live in a day and age where dating AI apps or even AGI apps is mainstream.

In this episode, co-hosts of new show Leaders of AI, Julia McCoy and David Shapiro share the origin story in their own careers that ultimately led them to the new age of technology, aka, the AI age. Julia and Dave share a mutual optimism for the age of abundance humanity is about to enter, and their work in the field to help companies adapt, and set the stage for what's coming to the show.

Subscribe on YouTube to catch the video versions: https://www.youtube.com/@LeadersofAIPodcast