Join customer service expert Shep Hyken as he shares his secret recipe for creating a customer-focused company culture and delivering wow moments in every interaction.

Join customer service expert Shep Hyken as he shares his secret recipe for creating a customer-focused company culture and delivering wow moments in every interaction.

Emotional Intelligence (EQ) is not just a buzzword; it's the backbone of successful leadership.

In our last podcast episode, we talked about three effective leadership practices. Tune in now to learn about the other 3 critical leadership practices that you need to lead your team to success.

In our last podcast episode, we talked about three effective leadership practices. Tune in now to learn about the other 3 critical leadership practices that you need to lead your team to success.

In the rapidly evolving and challenging business environment, leadership practices play a crucial role in creating and maintaining high-performing teams. Effective leaders understand the importance of guiding their teams towards achieving their goals and objectives, even in the face of challenges and setbacks.

The pandemic forced many of us to adapt to new ways of working. Remote work has become the norm for countless individuals and organizations, offering flexibility and convenience.

Attrition is still a very hot topic in the contact center industry. For contact centers their talented workforce is the key to delivering great customer experiences.

In today's increasingly competitive business landscape, an innovative customer experience (CX) is no longer simply a nice-to-have but it's a must-have. An effective Customer Experience strategy has the power to transform customer perceptions of your company, build loyalty and trust, and set you apart from your competitors.

In today’s competitive business landscape, sales professionals are recognizing the importance of incorporating empathy and authenticity into their selling process. Gone are the days of aggressive sales tactics; customers now crave genuine connections and personalized experiences. Empathy plays a crucial role in understanding the needs, wants, and pain points of customers. When sales professionals take the time to put themselves in their customer’s shoes, they can tailor their approach to address specific concerns effectively. By actively listening and showing genuine care for customer challenges, they create a safe space for open communication. Authenticity goes hand in hand with empathy. Customers can sense when a sales professional is being sincere or simply following a script. Authenticity builds trust by showcasing transparency and integrity throughout the selling process. When sales professionals genuinely believe in the value of their product or service, it becomes easier to convey that enthusiasm to customers. Tune in this to podcast and get more insights into: How can sales professionals effectively incorporate empathy and authenticity into their selling process to establish stronger connections with customers? In a highly competitive sales environment, some professionals may worry that showing empathy and authenticity might make them appear vulnerable or weak. How can salespeople be encouraged to embrace these qualities? Hear about a success story where an organization transformed their selling game by embracing empathy and authenticity. Learn the key factors that contributed to their success, and what lessons others can learn from their experience. Speakers:  Jason Cutter  - Founder & Chief Transformation Officer, Cutter Consulting Group Melissa Wood – Dean of Global Leadership Development, Etech Global Services