In episode 61 of the ACHIEVE Workplace Culture Podcast, Eric, Chris, and Wendy discuss a leader’s role when someone brings them a workplace problem. While leaders may ultimately help problems get solved, they warn against jumping in with immediate solutions except in crises or ethical situations. Instead, they recommend making time to listen, clarifying what the real issue is, asking what the person wants from the conversation, and exploring what they have already tried and what options exist. When sharing wisdom, they emphasize the order of operations, asking permission, and offering experience rather than prescriptive advice, keeping the focus on the other person’s situation.

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