By Tyler Bloom
5
88 ratings
The podcast currently has 21 episodes available.
Courtney Trimble, a former college golf coach, shares her journey of starting a recruitment service for women in the golf industry. She saw a need to help college golfers transition into careers in the golf space and connect them with organizations looking to hire. She helps candidates find employment and provides career development opportunities.
Courtney emphasizes the unique skills that college golfers bring to organizations and aims to build their confidence and help them map out their career paths. She also highlights the importance of the relationship between golf course superintendents and players, as well as the hard work that goes into maintaining golf courses.
From College Golf Coach to Recruitment LeaderCourtney Trimble’s career trajectory is nothing short of inspiring. Starting as a college golf coach, Courtney developed a deep understanding of the challenges and opportunities faced by athletes as they transition into their professional lives. This experience laid the foundation for her recruitment business, where she focuses on helping former college athletes find the right career paths.
Initially, her business primarily focused on matching candidates with employers, often leveraging the unique qualities and discipline of former athletes. However, Courtney’s vision for her business has expanded significantly, leading to the integration of new services and programs aimed at enhancing career development.
Evolving the Business: Career Development and EducationOne of the most exciting aspects of our discussion was Courtney’s announcement that her business is transitioning to include more comprehensive career development and education services for candidates. She recognizes that simply matching candidates with job opportunities is no longer enough in today’s competitive market. Candidates need guidance and resources to help them understand their fit for different roles and industries.
Courtney is particularly focused on providing a roadmap for candidates, enabling them to assess their strengths, align them with career opportunities, and ultimately find positions that are not only a good fit but also fulfilling. This approach reflects a growing trend in recruitment, where career development is becoming an integral part of the process, offering candidates long-term support and a clearer path to success.
Expanding Services: Virtual Career Fairs and Building a TeamTo support her expanded focus, Courtney has introduced virtual career fairs, providing candidates with more accessible platforms to connect with potential employers. This shift has allowed her to reach a broader audience and offer more dynamic opportunities for both candidates and employers.
Additionally, Courtney is in the process of building a team to further formalize and scale her career development programs. This move will not only enhance the services she offers but also ensure that candidates receive personalized support and resources tailored to their individual needs.
Soundbytes:
"For us, it's about giving people the confidence to recognize their strengths. We help them understand their interests, their background, and their degree—what they bring to the table—and remind them that organizations will teach them the specific skills they need. You don't have to have all the answers; you need the intangibles. That's what employers are looking for. They'll train you on the product or the organizational structure, but it's crucial to know where you fit and where to start."
"I've really enjoyed getting to know the turfgrass side of the golf business. I'm a huge fan not only of the people but also of the organizations involved. I've formed some great partnerships with those in agronomy and turfgrass, and I've discovered some amazing opportunities in that space. It's been fascinating to learn about this aspect of the industry."
Quotes:
Links Mentioned in This Episode:
Tyler Bloom Consulting: https://tylerbloomconsulting.com/
Fore Hire: https://www.forehireus.com/
Connect with Courtney on LinkedIn: https://www.linkedin.com/in/guy-cipriano-434686a7/
Guy Cipriano has served as editor-in-chief of Golf Course Industry magazine since 2014. The interviewer becomes the interviewee in this revealing listen about the birdies, pars, and bogeys of industry management that he has chronicled during his decade atop one of our sport’s leading publications.
Cipriano started playing golf as a teenager after his father took him to the 1994 U.S. Open at Oakmont Country Club near Pittsburgh. He had become a successful sports writer in Pennsylvania when he realized how much he missed being on a golf course, so he started volunteering in the maintenance department of the Penn State University courses under superintendent Rick Pagett. Curiosity led Cipriano to take home copies of Golf Course Industry from the facility, and soon after he was able to combine his love of golf with his journalism degree from Indiana University as a writer and eventual editor for the magazine.
These days, Cipriano oversees all aspects of the magazine and website while leading a staff of 13 editors and contributors. The B2B publication covers golf course maintenance, architecture, and construction, and he leads panel discussions at several industry conferences each year.
Taking a turn in the hot seat, Cipriano dishes on the common elements he’s observed among successful venues, the ramification of increasing course maintenance costs on course revenues and labor, tips for dealing with the media, and more in this candid conversation with Tyler.
Common Traits of Successful Operations
Cipriano has visited golf facilities at all levels, from elite private clubs to mom-and-pop public courses. The best-run courses share one thing in common: a focus on people.
He broke that down as follows:
How Will Courses Manage Costs as Inflation Continues to Soar?
The recent economic trends, including the increase in money supply and rising costs, have led to a noticeable decline in the purchasing power of the dollar. This inflationary pressure has affected nearly every industry, including the golf course sector. How has the rising cost of goods, services, and labor influenced the operations, maintenance, and overall financial health of golf courses?
The average maintenance budget for a golf facility eclipsed $1.1 million for the first time this year in Golf Course Industry’s annual survey of superintendents, which Cipriano said has been conducted for the last 13-14 years. A post-Covid boom, which saw 86% of courses break even or turn a profit in 2023, could be coming to an end as golfers and their families deal with higher prices for their must-haves, leaving less for discretionary spending.
“At some point, the consumer is going to push back and say, ‘I can’t afford this,’” Cipriano said.
A bust could challenge superintendents to fulfill capital projects and manage staffing amidst a changing labor market.
Don’t miss this episode of Leadership on the Links with Guy Cipriano, where we dive into how golf leaders are gearing up to tackle these challenges.
Soundbytes
11:33-12:37 “The biggest part of golf is dealing with people. And I know that this maybe is kind of counterintuitive to some of the people that we deal with and the people that are trying to fill positions in the golf industry, but if you can, at an early age, get a job where you’re front facing with people — whether it's as a caddy, or a clerk, or an Uber driver, or even a sports writer — I think that’s going to help you later in life as your career progresses. I wouldn't trade my caddying memories for anything, Tyler.”
19:10-19:45 “I think the cost of golf and the cost of golf operations, Tyler, is going to be a huge story theme in 2024. Are we at the point now, where some of this is becoming financially unsustainable? Everyone knows that the second half of 2020 and the last three years were just mega years for golf. But are we going to reach a point where you can’t raise membership fees, you can’t raise dues or initiation fees high enough to cover the cost of operating and maintaining a golf course. I think at some point, something’s going to have to break here.”
Quotes “I think that’s a pretty valuable lesson to hear. There are a lot of people that want to work golf course maintenance that maybe do something else for a living and not necessarily want to make a career out of it. And if you could find a way to work around their full-time schedule and give them an opportunity, they’ll do good work for you.”
“If you’ve been to enough [golf facilities], you know within about 30-45 minutes if that’s a place that you want to spend your time at — whether that’s as a member or somebody that wants to work at that place. It’s pretty easy to see what places have good cultures.”
“The financial acumen that a superintendent needs to have will probably never be greater than when we get to this budget cycle here in the second half of 2024. And that’s tough, because you want to be out there with your team, right?”
“I make it a point of taking it upon myself to be seen with the key decision-makers in my line of work. And I know sometimes club structures make that a little bit tougher, but that's being a leader there — subtly selling your department. Because if you can humanize what you do, you’ll probably have a better chance of getting that increased budget or keeping somebody on your staff that may have another job opportunity.”
“Equipment managers and assistant superintendents are the toughest positions to fill on the maintenance side of the golf industry. So if I’m somebody that’s responsible for the big picture of the club, I’m going to make it a point to get to know those people.”
“You can never assume that anybody knows your story. I’ve been to clubs where they’ve said, “OK, we don’t need publicity. Everybody knows who we are.’ Really? And these are clubs that don’t have every position filled or can’t hire people or can’t hire an assistant superintendent.”
“The most innovative thing that has changed the golf industry in my time covering it is the people with different backgrounds that have come into the industry and have been able to rise through the ranks of golf course maintenance departments.”
“I work in the media, but I am very distrustful of the media.”
Links Mentioned in This Episode:
Tyler Bloom Consulting: https://tylerbloomconsulting.com/
Golf Course Industry Magazine: https://www.golfcourseindustry.com
Connect with Guy on LinkedIn: https://www.linkedin.com/in/guy-cipriano-434686a7/
Throughout her marketing career, Meredith has gained key insights into the world of golf and what it takes to connect with people in this industry.
Before starting her own marketing business, Meredith worked in golf course events and marketing where she met her husband, Tyler Otero. Meredith also has a background in real estate marketing, giving her a unique perspective in her current career.
In this episode, Meredith shares her tips for posting on social media for a golf course, how women can navigate a career in this industry, and other insightful marketing and career advice.
Forging Your Own Work-Life Balance
Many of us can agree that while family comes first, it’s not always that simple with a demanding career. That’s why Meredith took it upon herself to forge a career based on her skill set and desire to have the flexibility she wanted as a mother.
Meredith enjoyed her time on the golf course and building connections in the real estate sector, but she found her true calling in marketing consultation, which allowed her to work remotely. Throughout her career, she successfully leveraged these connections to establish a solid foundation for her own business.
Using Social Media for Different Needs
Every social media platform has its strengths. For Instagram, golf courses can highlight any photos or videos they have, as it is a more visual platform. For LinkedIn, golf industry professionals can connect with one another and show they are open to new opportunities.
No matter the platform, it’s essential to be mindful of your golf course’s policies, especially regarding member privacy. Every course is going to have its own rules and nuances to follow.
Leveling the Playing Field
Meredith speaks upon the importance of treating everyone with respect, no matter their level or seniority. One way she and Tyler do this is through the ‘10-second rule.’ Essentially, if you can do it in 10 seconds, you should do it yourself rather than calling over a staff member to do it for you.
This could include picking up a piece of trash or answering a member’s one-off question. No one should be above the goal of a golf course, which is to make sure guests are having an enjoyable, safe experience.
Filling Your Cup as a Woman
As the industry evolves, it is becoming even more welcoming to women who wish to have a career in golf. Meredith advises women who are getting started to find people in the industry who fill up their cup, meaning people who are uplifting and encouraging.
Another sound piece of advice is to connect yourself with like-minded people. You never know who you may be able to lean on or seek mentorship from.
Enjoy this episode with Owner of MET Marketing LLC, Meredith Otero…
Soundbytes
28:06-28:25
“Your career could change in an instant, you could be pulled from one place and one thing and placed in another any day at any time. I hate to say it but almost just expect the unexpected. And I feel like I've seen that firsthand, many times, and you're never prepared for it. But, you almost have to [be].”
31:39-31:56
“There's always someone to lean on. I think that's a great part of this industry, whether that's through these networking events or finding it leaning on a mentor of sorts. There is always somewhere to go to continue your path.”
Quotes
“There's a lot of amazing people to connect with and a lot of opportunity within, but I shifted my skill set and my experience to basically a remote role and to offer what I can do.”
“I think that's important to not settle and continue to meet people and find ways to stay involved in something you love.”
“Regardless of what position you hold, you do have an impact.”
“Whether it's the servers, or your floor management, or your directors just, make a point to connect with all levels of the operation in some way.”
“I've always been pleasantly surprised at how well I've been received in terms of what I can bring my skills and things like that as a woman in the industry that I was always welcomed.”
Links mentioned in this episode:
Tyler Bloom Consulting: https://tylerbloomconsulting.com/
Connect with Meredith Otero on LinkedIn: https://www.linkedin.com/in/metmarketingllc/
MET Marketing LLC: https://www.instagram.com/metmarketingllc/
Get an inside look into the NYSTA Apprenticeship Program from former student and industry pioneer, Ryan Bain.
Ryan is an Assistant Golf Course Superintendent at Noyac Golf Club in Long Island, New York. As someone who entered the golf industry with no formal experience, Ryan became a huge proponent of the New York State Turfgrass Association’s (NYSTA) Apprenticeship Program – a mutually beneficial program for an industry struggling to find qualified talent and candidates who need a foot in the door.
Prior to embarking on his golf industry career, Ryan earned his bachelor’s degree in marketing, with the aspiration to work for Major League Baseball. After graduating and trying a stint in insurance and then landscaping, Ryan was at a crossroads in his career.
Discovering he could combine his love of sports with the joys of working outdoors, Ryan pivoted to applying to golf courses, as he realized there was more room for growth in this field.
In this episode, Ryan Bain shares his experience as the first NYSTA apprentice and how he got his breakthrough into this industry.
It’s Never Too Late to Make a Change
As a college graduate, many people feel tied to the degree they earned. However, once entering the “real world,” you might realize that your destined path isn’t the right fit for you.
Exploring your interests can often lead you to new paths and connections. Even if you don’t have textbook qualifications, a true interest and passion for the golf industry can go far. Oftentimes, you may find new opportunities, like in Ryan’s case an up-and-coming apprenticeship program, that will get you the knowledge you need and lead you in the right direction.
Learning Requires Doing and Studying
What makes an apprenticeship program so enticing is that it gives aspiring superintendents a chance to learn the how and why behind what they do. Ryan got the hands-on experience of working at a golf course coupled with the education to put his work into perspective.
By maintaining a balance of work and study, you can get more out of your program. The key is good time management and a desire to succeed.
It Is a Small World After All
When entering a new industry, you might feel like a small fish in a big pond. With the world of golf, you soon realize just how tight knit and connected the industry actually is. In reality, you are only two or three degrees of separation from many of the greats and big kahunas in golf.
By introducing yourself and connecting with others, you can quickly accelerate as a professional in the field. It’s also a great way to learn and meet new people.
Enjoy this episode with Assistant Golf Course Superintendent, Ryan Bain…
Soundbytes
6:09-6:36 “It kind of just clicked in my head at one point that this route is gonna kind of give me everything I'm looking for, it's gonna give me the sports background, it's gonna give me an outside work environment where I'm not sitting at a desk in an office for 10 hours a day. It was really, it was exactly what I was looking for. It just took myself processing that and understanding that to take that leap and do it.”
8:03-8:17 “I see applications come in. Some of them are completely unqualified, but some of them are just young people that are looking for a job, they're not necessarily looking for a career, they may not even know that they can make a career out of this.”
Quotes
“I did not understand quite how connected the whole industry was. The industry is so so much smaller than you think it is from the outside.”
“If a company, a golf course, or anyone is thinking of getting somebody into this program, they're only going to get a better employee back from it.”
“I found myself kind of at a standstill career wise, I didn't think I was gonna have too much of a higher ceiling than where I was at if I stayed doing that.”
“Most of the time, I'd find employers don't even follow up.”
Links mentioned in this episode:
Tyler Bloom Consulting: https://tylerbloomconsulting.com/
Noyac Golf Club: https://www.noyacgolfclub.com/
Connect with Ryan Bain on LinkedIn: https://www.linkedin.com/in/ryan-bain-ab69a2166/
What sets good superintendents apart from great ones is their business ability. The most successful superintendents bring a higher-level thought process to their leaders, club members, and team. Patrick Michener shares how you can become that irreplaceable leader.
Patrick has been the Superintendent at Bidermann Golf Course and Vicmead Hunt Club since January 2019. Prior to that, he was the Golf Course Superintendent at the Country Club of York in York, PA for six years. A graduate of Penn State University with over 20 years of experience in the turfgrass industry, Patrick has crafted his leadership skills at Aronimink Golf Club and Bidermann Golf Course. He currently serves on the PAGCS board and as a GCSAA Grass Roots Ambassador.
Executive-Level Leadership
As a superintendent nowadays, turf management skills are a given. What sets you apart from others are your leadership and business abilities.
If you want to demonstrate your executive style thinking, stay ahead of club operations. If you know your GM is going to ask for a budget spreadsheet, make sure you’ve finished it before they even ask, and always know where you’re at in terms of capital.
Lastly, work on your communication skills. Learn to enjoy presentations so you can showcase what you’re doing to improve yourself, your operations, and your team. Take continuing education seriously and go beyond the expected turf management classes. Look for ways to expand your thinking, and invite other experts or mentors to provide a different perspective.
Building a Great Team from Within
Like many superintendents, Patrick had a hard time filling entry-level positions. Job postings were fruitless. But instead of being a victim of the circumstances, he decided to take responsibility for the hiring process.
Patrick shifted his focus from constantly rotating and training new staff to internal talent development. He knew if he could find a way to consistently bring in good people and keep them over time, the club would be much better off.
These days, everyone at Bidermann is on a track somewhere, whether it’s working toward a degree or certification or just their next job up the ladder. The result is a more consistent, skilled workforce.
Enjoy this episode with Patrick Michener…
Soundbytes
9:42-10:05 “Our department is much more than just keepers of the green or caretakers. The science that’s involved with turfgrass, the financial aspect, the business aspect, and most importantly, the leadership aspect. We’re a significant portion or maybe even the most significant portion of a club that helps with the operation.”
16:33-16:56 “We always talk about nowadays with the superintendent that turf management skills are all table stakes. You either have them or you don’t, and if you’re at that superintendent level, it’s likely that you have them. So then what’s the difference or what’s going to separate you from others?”
Quotes
“I've always felt you get out what you put into the industry.”
“I love this job, I love what I do, I love the artistic aspect of it, the turf management aspect…but most of all, I really love developing the people that work with me and are on the leadership team day in and day out.”
“I think every superintendent has it within them to bring that executive-level presence.”
“Be as communicative as possible. Through good communication, all things are possible.”
“Everybody is really just a flower waiting to bloom, is one thing I was told many years ago. Does everybody bloom? No, but many do if they’re put in the right circumstances. I just try to put people in the right positions to be successful.”
Links mentioned in this episode:
Connect with Patrick on LinkedIn: https://www.linkedin.com/in/patrick-michener-77623591/
We are excited to introduce our very own Administrative Manager, Mary Maloney, on this episode of Leadership on the Links!
Mary provides essential administrative support to the Tyler Bloom Consulting team, along with assisting in our recruiting efforts and marketing channels.
Prior to working with Tyler Bloom Consulting, Mary worked in manufacturing before pivoting to a career in recruiting. Mary is tied to the golf industry through her husband who is a Field Staff member for the GCSAA, and grandfather who is a golf course architect.
In this episode, Mary gives examples of having an open mindset when selecting candidates for your roles and the benefits of this hiring approach.
Education Isn’t Everything
While having a degree can be an important qualification for a job, it’s not everything. When hiring for your golf course, it’s important to heavily consider a candidate’s experience. For instance, while someone might not have the perfect educational background, they could have been working at a golf course since they were 16 and gaining knowledge through hands-on experiences.
If you find someone who is a good fit, they can always gain the education they need through additional schooling or hands-on training after they are hired. By giving unconventional candidates a chance, you are widening your candidate pool and improving your chances of hiring someone great.
Culture Is Essential to Success
Before the hunt for your next employee even begins, it’s important to define your company culture. This way, you can ensure the candidate you select is going to mesh well with your team.
In order to attract people who fit your culture, you want to showcase what your golf course is all about to candidates. Show people what they can expect when they walk into their interview or first day on the job.
Keep your website up to date and include plenty of photos of your facility. Even using social media to highlight your other team members is a great way to show your workplace culture.
Networking Is Key
As many people know, the golf industry tends to be male dominated. However, there are plenty of women who find success in this field as superintendents and in other leadership roles.
For women trying to break into the industry, Mary strongly encourages them to network. Whether it be attending golfing events, joining online groups, sending messages to fellow professionals on social media, or any other means of surrounding yourself with people in golf, networking can help you get your foot in the door.
Enjoy this episode with Administrative Manager, Mary Maloney…
Soundbytes
11:17-11:28 “I think that people forget that, like you said, people are, ‘oh, you get to work outside, how fun?’ Yes, it's nice, and you're not bored at a desk, but it is a very demanding job.”
14:19-14:46 “I think it's important when you are home to be present with your family. Make sure you allow that time. Make sure you have all of your ducks in a row on the course and have people who you trust on the course when you're not there, so you can enjoy that time when you're at home.”
Quotes
“If you're okay to explore, not having that one specific thing, you might end up with the perfect candidate.”
“You do need to have a passion in this industry to further your career and get to those top-level positions and clubs.”
“I know it’s kind of cliche, but network network network.”
“He's not that patient of a man in real life. But, for some reason on the golf course, he's very patient and very fun to play with.”
Links mentioned in this episode:
Tyler Bloom Consulting: https://tylerbloomconsulting.com/
Connect with Mary Maloney on LinkedIn: http://linkedin.com/in/mlmmaloney
A great leader knows how to get the most out of their team. Eric Materkowski is an expert in building strong team cultures that increase productivity and create supportive and innovative work environments on the golf course.
Eric received his Turfgrass Management degree from Ohio State ATI and has been a golf course superintendent for 28 years. He recently finished his 10th year as Golf Course Superintendent at St. Clair Country Club. Before St. Clair, he was the Golf Course Superintendent at Wildwood Golf Club, Green Oaks Country Club, and Armco Golf Club.
Getting Involved in the Industry
Eric has served in various roles on the board of the Greater Pittsburgh Golf Course Superintendents Association since 2006. Being part of the board forced him to learn fast and embrace new opportunities.
Relationships and networking are essential in the golf industry, and a board position is a great way to make new connections. Don’t underestimate the value of having someone to call and ask questions when you feel stuck.
Bringing the Best Out of Your Team
At St. Clair, everyone on the team has designated roles but is encouraged to work together. Eric advises anyone in a leadership position to create a welcoming team environment.
Get to know the frontline workers and groundskeepers, and encourage assistants to do the same. Not only does this promote a better working environment, but it will give you more confidence to advocate for your team in board meetings.
Be patient with new hires. A great training and onboarding program goes a long way toward avoiding mistakes, so make sure groundskeepers have all the information they need before going out on the golf course. Lastly, remember that you were in their shoes once. Everyone has a first day.
Get to know your new hires and interns, and be as involved as possible in the hiring process. Recruiters and GMs value a leader who knows how to build a great team.
Enjoy this episode with Superintendent Eric Materkowski…
Soundbytes
6:04-6:41 “It starts with a good membership that’s supportive and wants to see their golf course be really good. So it starts there. And then I think it’s just working with the right group of people, having the right team here, giving them the results they expect. If we have a goal, exceeding their expectations a little bit. When they see you really care and you put the time in, and again having a great team around you, it’s pretty easy for them to support you.”
27:30-27:48 “I think it’s really important if the schedule works out that people go out and play and appreciate their work. And I think it gives us some credibility when we’re setting up the golf course everyday if we have an understanding of the game. I don’t think you need to be a three handicap, but you need to understand the game.”
Quotes
“Everybody had a first day, so treat everyone with respect.”
“No pressure, no diamonds.”
“I like to pour my energy into the golf course.”
“I think it’s really important if the schedule works out that people go out and play and appreciate their work. And I think it gives us some credibility when we’re setting up the golf course everyday if we have an understanding of the game.”
“There was a lot of work that went into that before me that made our job a profession and a career, and I think it’s important that people remember that. Superintendents didn’t always have offices, let alone a computer.”
“It’s come a long way and I think it’s important to remember that and do our part to take it to the next level.”
“To be successful in this business, in my opinion, you need to enjoy being a superintendent.”
Links mentioned in this episode:
St. Clair Country Club: https://www.stclaircc.org/
Connect with Eric on LinkedIn: https://www.linkedin.com/in/eric-materkowski-926365a
We are excited to introduce our very own Communications Manager, Mitch Rupert, on this episode of Leadership on the Links!
Mitch facilitates the interview process, interviewing candidates and sharing key takeaways with the hiring managers we serve.
Prior to working with Tyler Bloom Consulting, Mitch worked as an award-winning sports journalist, covering professional sports, Phillies minor league baseball, collegiate athletics, high school athletics, all the way down to the youth-level sports. He incorporates his research and interviewing skills into his daily work with us, ensuring he finds the best candidates for the roles we fill.
In this episode, Mitch shares the importance of having a plan for your hiring process and getting candidates excited about your facility.
If You Put in the Effort, You’ll Get Better Results
While working with a recruiting company is a great way to lessen your workload and streamline your hiring process, it’s still important for hiring managers to be involved for better results.
If you are hiring for a position that is central to your operations, this is especially true. When reviewing application materials and interview recordings, you want to pay enough attention to get a sense of your candidates and chime in when you’re excited about one.
Communication Is Key
Hiring managers need to be communicative of their needs and willingness/ability to be involved in the hiring process when working with a recruiter. By setting the stage before the interview process, both parties can understand their expectations and work together more effectively.
That’s why Mitch is always sure to ask hiring managers questions like: What are you looking for in a candidate? How involved do you want to be in the hiring process?
When a hiring manager stays involved and gives their input, they are likely to get better results. Likewise, this ensures that the hiring process meets essential deadlines and milestones.
It’s Okay to Be Excited!
Mitch finds that candidates often try to act borderline aloof when interviewing. However, he finds that those who are more enthusiastic during the interview tend to stand out more. It’s good to show that you are passionate as a candidate. This shows you take initiative and have a good attitude.
The same goes for hiring managers. You can be excited about certain candidates and expressive of what your golf course needs. This helps us as recruiters find you the right fit for your roles.
Enjoy this episode with Communications Manager, Mitch Rupert…
Soundbytes
38:48-39:06 “This is the most important thing I cannot stress enough. It's okay to be eager and excited when you go into a job interview. I run into far too many people who are just borderline aloof. You know, they show zero excitement.”
40:36-41:00 “From a hiring manager perspective, I would say, have a plan in place. When you sit down for that in-person interview with a candidate and show them how you can help their career, you know, because I'm going to ask, in my initial interview, what their career goals are and where they want it to go. Show them how you can help them because just about everybody who's involved wants to be a superintendent or wants to be a director.”
Quotes
“You can't glance over resumes or try to do an interview in five minutes, you have to give it the attention it deserves.”
“If this is a very important part of your operation, you have to give it the attention and the due diligence that it needs to make it an important part of your operation.”
“I don't think we're at a point now where you can ask people to work 65 to 70 hours a week for 30 weeks out of the year and not have repercussions to that.”
“Show people how you can help them get them excited about the job and help get them excited about your facility.”
“Number one, you have to love working outside number two, you have to love working early mornings.”
“I think that's always been a bedrock of what we've done is try to help people.”
Links mentioned in this episode:
Tyler Bloom Consulting: https://tylerbloomconsulting.com/
Connect with Mitch Rupert on LinkedIn: https://www.linkedin.com/in/mitchrupert/
Booking entertainment at golf course venues can boost member engagement and revenues. Who better to advise club managers than comedian, magician, and Private Club Radio host Denny Corby?
Corby fell in love with magic as a kid growing up in Scranton, Pennsylvania, and he had an obvious knack for entertainment. After balancing college and work for his parents at their paper supply company (yes, it was in Scranton), the real-life cross between “The Office” characters Michael Scott, Jim Halpert, and Andy Bernard went out on his own to pursue his dream.
Corby is now a successful magician, entertainer, and keynote speaker, performing regularly for large corporate clients, small private clubs, and everything in between. He’s been featured on Fox and NBC, and he’s produced an instructional DVD, “Magic Tricks Now,” to help you impress your family and friends.
Late in 2022, he became host of Private Club Radio, a podcast delving into the intricacies of private club industry operations and entertainment.
In this episode, Corby dishes on the telltale signs of good and bad clubs, pulls the rug from under the feet of open-admission policies, shares tips from national venues to help smaller clubs, and tries to make a Houdini-like escape from the interviewee chair.
Clubs are One Member Away from Changing, for Better or Worse
The staff at private clubs often operate under the auspices of a board of directors, and many of those are dues-paying members that earn election or appointment. Turnover on the board can fuel turnover on the staff, which can affect member experience.
Sometimes, the whims of just one director can incite significant change.
A solution? Member vetting.
“Now’s the time for clubs to try new things, be a little bit stricter with their membership, because now there’s a waitlist,” Corby said.
How to Spot a Good Club
Corby has maintained his northeast Pennsylvania roots, but his work has taken him to perform at clubs all over the country. So he sees the same best practices in the better-run clubs.
They include:
Enjoy this episode of Leadership on the Links with Denny Corby!
Soundbytes
15:13-15:35 “The really good clubs are their own living, breathing thing. They have a value, a structure. They have their mission, their vision, their personality in terms of a club, and they make sure they get the right person in there. It’s not just about filling a body and getting somebody in; it’s getting the right person, the right manager.”
26:27-26:57 “That’s probably a big thing, is that it’s OK to fail. It’s OK to try new things. You’re not going to lose members because you tried an event and no one showed up. Or because it just failed miserably for whatever reason. No one cares. Granted, in that moment, it might suck. But at the end of the day, it doesn’t matter. No one cares. They just want to know and see that their clubs are progressing, trying to be better, and trying to adapt with the changing times, because clubs are behind, I think, in terms of a lot of different aspects.”
Quotes
“So early on, I thought, ‘Oh, I’m going to put up a website, and people are going to book me.’ That’s not how it works. There’s this thing called marketing, and you have to go out there and do things.”
“Why do some clubs let everybody in? I didn’t realize how much people really didn’t vet. Or they say, ‘You’re friends with Bill and Dan? Oh, all right. Good enough.’ But it’s not just that person, it’s their surrounding sphere.”
“I can tell, almost immediately based on the phone call, how the club show is going to go, meaning how many people are going to show up, X, Y, and Z, and how they promote things.”
“I carry a bag of tricks, so it’s probably a deck of cards.”
“I like when people leave a show, and somebody will ask, ‘How was it?’ And they’ll say, ‘You just had to be there.’”
Links Mentioned in This Episode:
Tyler Bloom Consulting: https://tylerbloomconsulting.com/
Denny Corby: https://www.dennycorby.com/
Private Club Radio: https://www.privateclubradio.com/
Connect with Denny on LinkedIn: https://www.linkedin.com/in/dennycorby/
011 | 3 Surprising Traits That Make a Successful Leader with Joe Blackburn
What makes a great leader? Joe Blackburn boils it down to 3 key traits that he’s seen lead people to success time and time again.
Joe is a Certified Financial Planner and Founder of Lion’s Eye Coaching, with a track record of helping clients significantly increase their revenues. He's a former director at Merrill Lynch, where he managed a team of over 140 financial advisors and oversaw billions in assets.
Joe's expertise extends to various industries, including luxury retail and real estate, and he's worked with top executives at major corporations. With 25 years of experience, he's a sought-after national speaker on sales, wealth development, and leadership.
Influencing Others
The best way to lead is by example. If you have a team working under you, let them see you do the work. Keeping your standards high empowers people to be their best. If you’re not happy with the quality of work being done, take responsibility and ask yourself how you allowed this to happen.
When addressing board members, Joe’s advice is to single out the most influential stakeholders–and remember that the loudest voice in the room isn’t necessarily the most important. If you’re making a request, be transparent about who it’s for, why you want it, and what the benefit is.
The 3 Facets of Success
There are 3 key components Joe works on with his coaching clients to help them maximize their potential. The first is your “self-ideal” or vision: how do you see yourself now and where do you want to be in the future? What’s the gap between your current self-image and your ideal one? Successful leaders have clarity on this vision.
The second component is goal-setting. You need to hit goals consistently and on time. Joe continuously challenges his clients to expand and aim bigger–to “adjust the floor, not the ceiling.” The easiest way to do this is to compress the timeline. If your original goal was to hit $100,000 in the next six months, aim for $150,000 in three months. You’ll be amazed by what you can accomplish with the pressure of a deadline.
The last facet that all successful leaders have is self-responsibility. It’s your job to own everything that happens to you, good or bad. Even when certain elements are outside your control, they’re still within your responsibility.
Enjoy this episode with Joe Blackburn…
Soundbytes
9:45-10:03
“If you are reasoning or rationalizing yourself into doing what you’re already doing, it’s really against you. So I’ll start asking them and taking them through a series of questions on why it is they’re doing that and the reason is fear. Complacency and fear.”
10:28-10:51
“There’s no risk in doing something different versus doing what you’re doing. Bad things can happen in either place. I just think people get in their shells and they start saying ‘This is the only thing I’m good at, this is the only thing I can do, this is the only way I can do it’. I’ll use you as an example: it’s not that you were afraid but I don’t think that you could see how big this could become and how fast it could grow.”
Quotes
“I came to the realization that I didn’t have to run someone else’s play anymore. I didn’t have to do what was expected of me.”
“It’s all risk, so why not do what you really want?”
“Complacency is a worse killer than one of these diseases because it erodes you over time.”
“80% of your success relies on clarity.”
“Be unreasonable.”
“You’re capable of so much more than what you’re doing.”
“Whatever you allow is going to happen.”
“Business isn’t linear for long.”
Links mentioned in this episode:
Visit Joe’s website: https://realjoeblackburn.com/
Connect with Joe on LinkedIn: https://www.linkedin.com/in/joe-blackburn-4904227/
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