In this debrief episode, Jerome and Julienne reflect on their conversation with Taylor Scott, author of Lead With Hospitality and the upcoming Give Hospitality. They dive deeper into a powerful quote from Taylor:

“We love our favorite hospitality brands and destinations... nine times out of ten, it's because of how they make us feel... That's what I believe can transform mere jobs into truly meaningful work—when we as leaders can create environments where people feel the things they need to feel, so they spark and jump into action.”

Drawing on their own stories, they explore what it really takes to foster that kind of workplace. Jerome recalls a surprising moment of mentorship during his early career in finance, while Julienne emphasizes the enduring power of respect and acknowledgement in professional environments. They highlight how small human gestures can make a big impact—and how sharing lived stories within an organization helps bring core values to life.

Key Takeaways

• Meaningful work is often created not by the task itself, but by how people are made to feel in the workplace.
• Leaders can turn values like “respect” into tangible experiences through small acts of appreciation and support.
• Storytelling helps surface and scale meaningful moments across teams, breaking silos and rebuilding connection.
• You don’t need to overhaul your culture overnight—start with one value, one story, one human connection.

Related Episodes and Resources

• Episode 140: Leading with Hospitality – Interview with Taylor Scott
• Lead With Hospitality by Taylor Scott

Narativ’s online course in partnership with New Mexico State University Global Campus:
Lead With Your Story (self-paced, on-demand course)
Podcast listeners get 25% off - Use code NARATIV → Register Here

Learn more about how to leverage Narativ’s storytelling method for your pitch and sales team: Download our free e-book, or you’re welcome to schedule a free 15-minute call with Jerome.

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