Jerome and Julienne sat down with Taylor Scott—author, keynote speaker, and founder of Lead With Hospitality. Taylor brings over two decades of leadership experience from the hospitality and entertainment industries and shares how a moment at the beginning of his career planted the seeds for his leadership philosophy rooted in making people feel welcome, comfortable, and important.

Key Takeaways

• Great leadership is rooted in humanness, not hierarchy.
• Emotional connection precedes effective management - which means leading with empathy.
• Simple plans, from feeding your team to learning someone’s name, can radically shift culture.
• Organizational values to guide hiring, onboarding, and retention strategies.
• Vulnerability in leadership builds trust.

Taylor's links  LinkedIn  Instagram  Website

Books

• Lead With Hospitality
• Ballgames to Boardrooms 
• Give Hospitality (July 8, 2025) 

References

• The Happiness Hypothesis by Jonathan Haidt
• Switch: How to Change Things When Change is Hard by Chip & Dan Heath
• The Power of Moments by Chip & Dan Heath
• The Fred Factor by Mark Sanborn
• Leadership Development Workshops and Edutainment Facilitation Training available at LeadWithHospitality.com
• Support Relief Efforts:
  • Maui Strong Fund – Hawaii Community Foundation
  • American Red Cross Disaster Relief

FREE ~ Action plans from both Lead With Hospitality and the upcoming Give Hospitality 

Narativ’s online course in partnership with New Mexico State University Global Campus:
Lead With Your Story (self-paced, on-demand course)
Podcast listeners get 25% off - Use code NARATIV → Register Here

Learn more about how to leverage Narativ’s storytelling method for your pitch and sales team: Download our free e-book, or you’re welcome to schedule a free 15-minute call with Jerome.

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