How on earth do you lead an organisation of 20,000 people with 16 transport modes and a £7 billion budget?

Through people! That’s the clear answer of Claire Mann, Chief Operating Officer of Transport for London.

In this highly personal episode, she unpacks her personal leadership style and why it is so effective.

In the process, she explains why authenticity is so important, how she plans her work and describes her passion for public transport.

Highly recommended!

(Apologies for the sound quality in this episode; for various reasons we had to do it by phone).