“If a leader assumes… they have already made a mistake. If they assume based on appearance, resume, place of birth, or bumpier stickers that they know all they need to know about a team member they are foolish. No humans are simplistically reducible to a one dimensional avatar. Demographics, sociology, political view, religious beliefs and family history all play a role in the development and formation of every person we know. There are some common or shared traits and behaviors which are predictable, however a committed leader takes time to get to know those they lead, those the serve and those the report to before making a judgement or decision.” J Loren Norris