This week, I discuss the impact of busyness on the business of health care with author and expert, Susan Keane Baker. We review issues related to kindness, accountability, presence, leadership, and the state of the industry when it comes to elevating the patient experience.

Thank you to Susan for her time and insights. She can be reached at her website here: https://susanbaker.com/.

You need to determine whether change is necessary and then, if so, how best to accomplish that change. This week, I offer another important question that must be considered: is the organization ready for that change? I then discuss the implications of high change readiness and the actions you can take if you encounter low change readiness.

Sometimes the most important lessons are also the most obvious ones.

Ok, let's say it happens. Zombies take over. Which side are you going to be on?

Teaching.

Management.

Racquetball.

Consulting.

They actually do have something in common and it's instructive for anyone responsible for choosing a consultant for their organization.

This week, I discuss the connection and differences between having a sense of balance versus integration in your life.

And no plates were harmed in the production of this episode.

I'm pleased to interview three guests today from The Ignatian Spirituality Project, an organization that surely "matters". It's a conversation about hope and healing... and second chances and redemption. I hope you'll find this to be inspiring.

For more information, see here.

Ask your staff this one question. You'll learn something and they will appreciate being asked.

Here I discuss a valuable insight gleaned from Navy Seals training. And from my mentor.

In this week's episode, I describe the art of management as too many new and inexperienced leaders tend to focus on the science.