What we've discussed this week is both very exciting and very scary. As we exit the COVID-19 pandemic, people will return to their offices and will be expecting the level of empathy and trust we have shown during these times - or demanding more of it. How do we prepare for this? We discuss how to in today's episode.

Increasing your trust in others and their trust in you is a process that requires very intentional input by the leader. Today we discuss some ways you can build trust (spoiler alert: be human).

There are some very simple exercises you can do to increase your empathy. They don't require a lot of effort and they definitely can be done from your own home.

How can you demonstrate the new empathy and trust in the middle of the COVID-19 pandemic or other times of crisis? Today we discuss how you can do exactly that.

Because of the COVID-19 pandemic, businesses and organizations will need to build new bridges with their employees around empathy and trust. We're seeing an increase in it right now.

What communication tools do you own? Building a website or other mechanism that collects email addresses is so important for crisis communications. Without your own list, you may be shut out of speaking with your audience.

How often you communicate will have a big impact on your success. While crisis by definition is going to be chaotic, setting out a plan around how often you communicate gives you the opportunity not to lose site of your messaging, even if it has to be adjusted on the fly.

When should you be helpful and when should you lead? Crisis communication requires both. We cover this and the rest of the week's topics in a webinar you can find at our website, https://leadingwithnice.com.

Communicating in Crisis requires two skill sets: empathy and authority. Too much of one and not enough of the other is a bad combination. Today we look at how to determine the right way forward.

In the midst of the COVID-19 crisis, it's difficult to know how to communicate with your audience. This week we're looking at how to do that and today we begin with understanding how to pivot your message.