Dr. Katie Campbell, Senior Director, Learning and Talent Management of Equifax, shares how she approaches L&D strategy within one of the company's largest business units — bridging corporate vision and workforce execution across performance, succession planning and learning.

Katie shares how she thinks about AI's role in reshaping workforce capabilities, why the shift to skills-based models is making learning ROI less squishy, and what Microsoft's sweeping HR overhaul signals about where org design is heading. 

KEY TAKEAWAYS

00:00 Introduction.

03:30 How Katie stumbled into corporate learning without ever knowing it existed.

05:04 Why Katie says it would be remiss not to talk about AI's impact on L&D right now.

06:09 The shift that’s making learning ROI less squishy and easier to tie to business outcomes. 

07:30 Why Katie hesitates to use the words "human capital."

08:10 What Microsoft's sweeping HR overhaul signals about where org design is heading.

10:18 The skill Katie says L&D teams overlook most.

11:30 The mentor whose authenticity changed Katie’s thinking about leadership forever.

14:12 The AI tool available inside Equifax, which Katie says has real applications for learning.

16:20 The neuroscience book Katie is reading right now and why she thinks every L&D professional should read it too.

If you enjoyed this conversation, please leave a 5-star review and subscribe to “Learning Leader Spotlight: Interviews with Corporate L&D Leaders,” brought to you by TrainingPros — because when you have more projects than people™, the right L&D consultant makes all the difference.

RESOURCES MENTIONED

“Engaging the Rewired Brain” by David A Sousa:

https://www.amazon.com/Engaging-Rewired-Brain-David-Sousa/dp/1071923242

“Make It Stick” by Peter C Brown, Henry L Roediger III and Mark A McDaniel:

https://www.amazon.es/Make-Stick-Science-Successful-Learning/dp/0674729013

“Design for How People Learn” by Julie Dirksen: 

https://www.amazon.com/Design-People-Learn-Voices-Matter/dp/0134211286

SHRM:

https://www.shrm.org 

Gartner:

https://www.gartner.com 

Google Gemini:

https://gemini.google.com 

NotebookLM:

https://notebooklm.google.com 

#LearningAndDevelopment #CorporateTraining #TalentDevelopment

Demetrice Bryant, Senior Director, Support Services, Workforce Enablement (Customer Care) of Priceline, joins us to discuss the shift from training delivery to enablement partnerships — covering human-centered design, continuous learning, growth mindset, and what it means to connect L&D directly to business outcomes.

From a career that started in a state government training room to leading workforce enablement at one of the world's largest travel platforms, Demetrice brings a perspective grounded in both the theory and the business reality of L&D.

KEY TAKEAWAYS

00:00 Introduction.

02:07 How an unplanned moment in a state government training session launched Demetrice's career in L&D. 

04:15 What teaching children with autism taught Demetrice about breaking down complex concepts for any learner. 

05:45 Why Demetrice believes the L&D profession has fundamentally changed — not just evolved.

06:30 Why human-centered design has always been at the core of L&D and why it matters more than ever now. 

08:03 How instructional designers are becoming learning technologists and what that shift looks like in practice. 

11:30 Why enablement is about change creation, not just content delivery. 

18:16 The mentor who shifted Demetrice's thinking from training completion rates to business impact storytelling. 

20:15 Why staying relevant in L&D means reading and attending events well outside the L&D space.

If you enjoyed this conversation, please leave a 5-star review and subscribe to “Learning Leader Spotlight: Interviews with Corporate L&D Leaders,” brought to you by TrainingPros — because when you have more projects than people™, the right L&D consultant makes all the difference.

RESOURCES MENTIONED

ATD:  

https://www.td.org/ 

Bloomberg:

https://www.bloomberg.com

Harvard Business Review:

https://www.hbr.org

Unmasking AI by Joy Buolamwini: https://www.amazon.com/Unmasking-AI-Mission-Protect-Machines/dp/0593241835 

Reimagining Design by Kevin Bethune: https://www.amazon.com/Reimagining-Design-Innovation-Simplicity-Technology/dp/0262046504 

TrainingPros:

https://www.trainingpros.com

#LearningAndDevelopment #CorporateTraining #TalentDevelopment

Phil Rhodes, Chief Learning Officer of Phillips 66, joins us to discuss what it means to shift L&D from a deliverable function to an enablement function — covering leadership capability, business acumen, data-driven credibility and the test-and-learn mindset he has applied across his 30-year career.



From his early days in the Peace Corps to leading enterprise L&D at an operating company, Phil brings a perspective rooted in behavioral science, experiential learning and the practical reality of driving change at scale.

KEY TAKEAWAYS

00:00 Introduction.

02:30 How Phil's experience in the Peace Corps introduced him to experiential learning and shaped his entire L&D philosophy. 

05:30 Why every tool rollout requires mindset, skill set and tool set — in that order.

06:45 Why leaders, not L&D, drive behavioral shift — and what that means for how we design enablement. 

09:30 Why Phil believes L&D is at a pivotal moment and the three areas he sees as most critical for the future. 

18:45 The four skills Phil says every L&D professional needs to build credibility with the business. 

20:45 How a single ATD exercise on influence led Phil to rethink influence as a team discipline rather than an individual one.

23:20 Why starting with technology almost always sets an implementation up for failure. 

25:30 How Phil applied agile scrum principles to L&D while holding to core ADDIE methodology.

If you enjoyed this conversation, please leave a 5-star review and subscribe to “Learning Leader Spotlight: Interviews with Corporate L&D Leaders,” brought to you by TrainingPros — because when you have more projects than people™, the right L&D consultant makes all the difference.

RESOURCES MENTIONED

Harvard Business Review:

https://www.hbr.org

“The Insight-Driven Leader” by Jenny Dearborn and Kelly Rider: 

https://jennydearborn.com/insight-driven-leader/

ATD:

https://www.td.org/about/atd-leadership 

"FYI For Your Improvement” by Korn Ferry: https://store.kornferry.com/en/product/5a377843-f45e-4b8c-9057-525aee9bacec

National Training Laboratories:

https://www.ntl.org

Outward Bound:

https://www.outwardbound.org

#LearningAndDevelopment #CorporateTraining #TalentDevelopment

Mary Cooper, Director of Learning and Development at P.F. Chang's, joins us to make the case that L&D leaders who can't speak the language of the business will keep losing the budget fight. 

Mary draws on her path from operations to the L&D function to show why business acumen is now a core skill for talent development and learning strategy leaders. For training professionals navigating tighter budgets and higher scrutiny, her advice is direct: tie your learning solutions to sales impact, cost reduction and measurable business outcomes.

KEY TAKEAWAYS

00:00 Introduction.

03:05 Why Mary says speaking the language of the business is the most critical skill for L&D leaders right now. 

04:20 How Mary's background in operations and ballet shaped her approach to helping others learn. 

07:17 How AI is forcing L&D teams to rethink course length, delivery format and the pace of content creation. 

09:04 Why Mary believes L&D is at a pivotal moment.

11:07 How to make the case for L&D investment when budgets are under pressure. 

13:15 Why resilience and adaptability are the most important skills in the workplace.

16:20 Why Mary finds smaller format conferences more valuable than large ones for peer learning and connection.

18:30 The one book Mary recommends to anyone wanting to be a learning leader.

If you enjoyed this conversation, please leave a 5-star review and subscribe to “Learning Leader Spotlight: Interviews with Corporate L&D Leaders,” brought to you by TrainingPros — because when you have more projects than people™, the right L&D consultant makes all the difference.

RESOURCES MENTIONED

TD Magazine:

https://www.td.org

Consero:

https://www.linkedin.com/company/consero-group/

The Power of Moments by Chip and Dan Heath: 

https://www.amazon.com/dp/1501147765/

#LearningAndDevelopment #CorporateTraining #TalentDevelopment

Laura Campion, Director, Revolution Learning Specialist at Pfizer, joins us to discuss how L&D is evolving in the age of AI — from microlearning and embedded performance support to the diagnostic skills that no algorithm can replace. 

KEY TAKEAWAYS

00:00 Introduction.

02:04 L&D is one of the few fields where your expertise travels across every industry. 

03:30 The three biggest shifts Laura is seeing in L&D right now — and why one of them may surprise you.

05:03 The AI tool Laura is currently using at Pfizer to walk learners through complex decision-making in real time. 

07:08 AI will create a clear divide in the L&D field — and what separates the two sides. 

08:20 The counterintuitive prediction about the future of instructor-led training. 

10:04 The mentor who changed the trajectory of Laura's career and how he helped her make the leap from classroom to corporate. 

13:10 The diagnostic question every L&D professional needs to ask before recommending a single solution. 

15:12 Why Laura says completions are not a metric worth measuring. 

18:05 Two book recommendations, one for every L&D professional and one specifically for teachers considering a transition to corporate. 

19:30 What more companies should understand about hiring teachers.

If you enjoyed this conversation, please leave a 5-star review and subscribe to “Learning Leader Spotlight: Interviews with Corporate L&D Leaders,” brought to you by TrainingPros — because when you have more projects than people™, the right L&D consultant makes all the difference.

RESOURCES MENTIONED

24/7 Education Group:

https://247education.org/

devlin.ai:

https://devlin.ai

CLO Chief Learning Officer Conferences:

https://www.clomedia.com/events

“Map It” by Cathy Moore:

https://blog.cathy-moore.com/book-map-it/

“Teachers to Trainers” by Lisa Spinelli:

https://www.amazon.com/dp/1952157145

Pfizer:

https://www.pfizer.com/

#LearningAndDevelopment #CorporateTraining #TalentDevelopment

We’re joined by Anita Zanchettin, Director, Talent Development of DoorDash, to discuss why leaders are the number-one customer of L&D, how to bring development into the flow of work, and what it really means to adopt a learner mindset in a world of constant change. 

Anita shares how she builds leadership training and development strategy at a global scale across DoorDash, Wolt and Deliveroo — moving corporate L&D from isolated events into everyday workflow. She also dives into using AI as a delivery mechanism for personalized learning solutions and why fungibility matters more than any single competency for talent development today.

KEY TAKEAWAYS

00:00 Introduction.

01:00 Leaders as force multipliers — Anita's core talent development philosophy.

02:30 The origin story that led her from engineering to intercultural leadership.

05:05 Why a puzzle-solver mindset still drives Anita’s L&D strategy.

06:10 The three pillars reshaping employee training and development.

07:03 What in-the-flow-of-work learning looks like at DoorDash.

09:20 The AI inflection point for L&D teams.

10:09 The future: hyper-personalized and enterprise-wide — at the same time.

12:15 The mentor who shaped how Anita develops her own team.

13:02 The lesson that stays with Anita.

15:07 Why fungibility beats any single competency.

17:30 Why conversations outside L&D spark the best thinking.

19:12 The book every learning strategist should read.

If you enjoyed this conversation, please leave a 5-star review and subscribe to “Learning Leader Spotlight: Interviews with Corporate L&D Leaders,” brought to you by TrainingPros — because when you have more projects than people™, the right L&D consultant makes all the difference.

RESOURCES MENTIONED

DoorDash:

https://www.doordash.com  

Deliveroo:

https://www.deliveroo.co.uk 

“The Medici Effect” by Frans Johansson:

https://www.amazon.com/Medici-Effect-Breakthrough-Insights-Intersection/dp/1422102823  

#LearningAndDevelopment #CorporateTraining #TalentDevelopment

Dr. Hope Eady, Learning and Development Director, Housing Opportunities and Mission Engagement, of Habitat for Humanity International, believes the most important skill in L&D is the ability to think alongside the business as a true consultative partner. Hope shares how she approaches learning as a transformational experience designed to meet people where they are. Leading L&D across nearly 1,000 staff and a global network of affiliates in 60+ countries, her perspective on what it takes to do this work well is expansive and grounded.

Hope speaks candidly about the forces reshaping corporate learning and development — from AI-assisted training and microlearning to social learning and the growing demand for learning analytics that can make the business case for training investment. For training consultants and instructional designers who want to be seen as strategic partners rather than solution vendors, this conversation is essential listening.

If you enjoyed this conversation, please leave a 5-star review and subscribe to “Learning Leader Spotlight: Interviews with Corporate L&D Leaders,” brought to you by TrainingPros — because when you have more projects than people™, the right L&D consultant makes all the difference.

KEY TAKEAWAYS

00:00 Introduction.

02:07 Hope’s role  at Habitat for Humanity International

05:00 Three forces reshaping L&D and why one of them is driving a brand-new training category

06:29 What L&D professionals will be held accountable for in the next 5-10 years

9:00  The most important skill for L&D teams right now 

10:46 The mentor who changed how Hope thinks about learning

15:08 Why L&D professionals who ignore the world outside are already behind.

15:47 The book Hope recommends for anyone serious about learner engagement

RESOURCES MENTIONED

Dr. Hope Eady

https://www.linkedin.com/in/dr-hope-eady-ed-d-th-d-71631242/

Habitat for Humanity International | LinkedIn

https://www.linkedin.com/company/habitat-for-humanity-international/

Habitat for Humanity International | Website

https://www.habitat.org

ATD (Association for Talent Development)

https://www.td.org

Training Industry

https://trainingindustry.com

SHRM

https://www.shrm.org

"Telling Ain't Training" by Harold D Stolovitch and Erica J Keeps

https://www.amazon.com/dp/1562867016

#LearningAndDevelopment #CorporateTraining #TalentDevelopment

Jessica Fraser, Director of Learning of Floor & Decor, joins us to discuss how agile methodologies are reshaping instructional design, why a solid process foundation is the prerequisite for effective AI adoption and what it means to move an L&D team from order takers to strategic partners.

KEY TAKEAWAYS

00:00 Introduction.

02:00 How an unexpected moment at The Home Depot changed the entire trajectory of Jessica's career.

04:00 What it actually looks like to lead L&D at Floor & Decor and why she's focused on aligning L&D strategy with business.

06:00 The two shifts Jessica believes have changed L&D more than anything else in recent years.

08:00 Why AI adoption fails without this foundation already in place.

09:00 The thing Jessica thinks L&D teams should be building instead of courses.

12:00 The one skill Jessica says every L&D professional needs most right now and why business partners are making it urgent.

14:00 The mentor who shaped how Jessica thinks about L&D leadership, and the balance he modeled.

17:00 Where Jessica goes to stay sharp, including one source she says is more underrated than people realize.

18:30 The book Jessica recommends for L&D pros who want a seat at the strategic table.

RESOURCES MENTIONED

Jessica Fraser

https://www.linkedin.com/in/jessicafrasersphr/

Floor & Decor | LinkedIn

https://www.linkedin.com/company/flooranddecor/

Floor & Decor | Website

https://www.flooranddecor.com

Offbeat L&D

https://offbeat.works/

"The Trusted Learning Advisor" by Keith Keating

https://www.amazon.com/dp/1398612456/

Thanks for listening to "Learning Leader Spotlight: Interviews with corporate L&D leaders." If you enjoyed this episode, please leave a 5-star review to help get the word out about the show. And be sure to subscribe so you never miss any of the insightful conversations.

#LearningAndDevelopment #CorporateTraining #TalentDevelopment

To celebrate our 100th episode, Brandon Carson, Chief Learning Officer and Founder of L&D Cares, joins us to discuss the three shifts redefining L&D in the AI age, why the content factory model is ending and what it means for leaders to truly create value in the workforce.

Brandon is the award-winning author of “L&D’s Playbook for the Digital Age” and a frequent keynote speaker and executive advisor, helping organizations redesign work, leadership and learning for the AI era. 

He, also, co-authored an article series with Markus Bernhardt worth bookmarking, The AI-Powered Workforce: A CEO’s Roadmap to Competitive Advantage. If today's conversation sparked ideas about AI and workforce strategy, this is a great next read.

Key Takeaways:

00:00 Introduction.

03:03 We are in a period of asymmetric acceleration: learning moving into the workflow, the collapse of the course as the primary unit of value and L&D taking a seat in redesigning the work operating model. 

06:10 L&D is exiting the content business and entering the workforce capability business.

08:12 Learning must be continuous, embedded and democratized but governed — every company needs to become a learning company to survive AI transformation.   10:17 L&D must reclaim its seat at the table. 

13:07 Value creation is not about better learning — it’s about better performance for the workforce and being held accountable for business outcomes. 

18:14 Managers are no longer order-takers for training; they are responsible for the conditions under which intelligence flows and for designing how decisions get made. 22:22 Skill strategies succeed because of culture, not technology. 

28:09 The uncomfortable question every L&D leader should ask: if your L&D function disappeared tomorrow, what would actually break in the company?

Resources Mentioned:

Brandon Carson -

https://www.linkedin.com/in/brandoncarson/

L&D Cares -

https://www.linkedin.com/company/ld-cares/

The AI-Powered Workforce: A CEO’s Roadmap to Competitive Advantage -

https://www.td.org/content/atd-blog/the-ai-powered-workforce-a-ceo-s-roadmap-to-competitive-advantage

L&D Cares website -

http://www.ldcares.org/

"L&D's Playbook for the Digital Age" by Brandon Carson -

https://www.amazon.co.za/L-ds-Playbook-Digital-Age/dp/1952157587

Thanks for listening to “Learning Leader Spotlight: Interviews with corporate L&D leaders.” If you enjoyed this episode, please leave a 5-star review to help get the word out about the show. And be sure to subscribe so you never miss any of the insightful conversations.

#LearningAndDevelopment #CorporateTraining #TalentDevelopment

Rapti Khurana, Talent Squad Advisor of PortlyAI and former VP of Talent Engagement and Development of the NFL, discusses the shift from content-centric to capability-centric L&D, what the future of learning looks like and why combining scale with intimacy is the defining challenge for learning leaders today.

Key Takeaways:

00:00 Introduction.

04:05 The biggest shift in L&D is the move from content-centric to capability-centric thinking — learning leaders are now at the table with HR to shape talent strategy. 

06:10 Organizations are living in paradox; people want bite-size asynchronous learning in the flow of work while simultaneously craving connection, community and coaching. 

10:20 Human connection drives resilience, innovation and curiosity in organizations — the more it is leveraged in learning design, the stronger the culture. 

11:15 The future of L&D is hyper-personalized, experiential and human-centered, and coaching will become an integrated part of learning strategy. 

12:05 The future of L&D combines scale with intimacy, using AI and technology to personalize learning while preserving the conditions for reflection, conversation and human connection. 

15:07 Rapti draws mentorship from talent leaders, business leaders, cross-functional peers and junior team members equally. 

19:08 The most important skills right now are a cluster of adaptability, curiosity, business acumen, strategic thinking and learning agility.

22:10 Rapti recommends the book “Immunity to Change” for its insight that sustainable change requires shifting mindset, identity and behavior, not just building skills.

Resources Mentioned:

Rapti Khurana

https://www.linkedin.com/in/raptim/

PortlyAI

https://www.linkedin.com/company/portlyai/

NFL

https://www.linkedin.com/company/national-football-league/

Josh Bersin

http://www.joshbersin.com

Chief Learning Officer Magazine

http://www.chieflearningofficer.com

Learning Forum

https://learning.uclg.org/learning-forum

Workforce Magazine

http://www.workforce.com

Gartner

http://www.gartner.com

McKinsey Quarterly

http://www.mckinsey.com/quarterly

"Immunity to Change" by Robert Kegan and  Lisa Laskow Lahey 

https://www.amazon.com/Immunity-Change-Potential-Organization-Leadership/dp/1422117367

Thanks for listening to “Learning Leader Spotlight: Interviews with corporate L&D leaders.” If you enjoyed this episode, please leave a 5-star review to help get the word out about the show. And be sure to subscribe so you never miss any of the insightful conversations.

#LearningAndDevelopment #CorporateTraining #TalentDevelopment