QA series podcast

QA Podcast series

Customer service by email has many benefits. The downside of email, however, is that there’s so much missing information. In this episode we're going to learn on how to improve our email writing skills.

When you work in customer service, figuring out how to deal with difficult customers is part of the job — but it can also be

the hardest part of the job. As humans, we’re hardwired to care about others. That’s what customer service is about, right?