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Learning Without Scars episodes
- Alex Kraft and I follow up on his Blog on Customer Service. It seems that Customer Loyalty and Customer Service are inextricably linked.
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With the changing customer, the changing marketplace, the changes in technology we have lost sight of the basic need for business. Customer Service. This Candid Conversation covers the changes and shared experiences both professionally and personally that we have had to deal with over the past several decades. This conversation should provoke some thinking about things as they are and as they should be.
Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.
We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.57 min - Process Mapping Explored with Sara Hanks
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Sara Hanks and I follow up on her Blog from August 9th on Process Mapping. In order to be effective at Continuous Improvement (CI) process Mapping is a foundational requirement. With Continuous Improvement it is felt that an improvement operationally of ten percent is very possible. This Candid Conversation covers the history of Process Mapping from the days of Industrial Engineering to the Data Analytics world we live in today. I am more than pleased that we have someone of Sara’s background and experience to point us in the right direction.
Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.
We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.55 min - Bonnie Feigenbaum and Ron talk about her lecture series on Basic Marketing hosted by Learning Without Scars
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You don’t want to miss this exciting new offering. This is a ten-lecture series hosted by Learning Without Scars. This wide-ranging discussion on the lecture series is an introduction to a new learning tool we are offering. Learning Without Scars is hosting University and other specialized Educators so that they can share their wisdom and transfer knowledge and skills in their field of expertise. I am very excited about this new offering and hope you join with me and take advantage of them.
Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.
We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.59 min - Sara Hanks brings her strong background from the perspective of an Engineer.
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From her early years at GE where she acquired strong skills in Lean and Manufacturing and 6 Sigma, Sara's wide-ranging discussion covers the difficulties of change. From the early adopters to continuing engagement with the people affected and how all of this changes the needs for leadership. You will hear various approaches to some common difficulties. You don’t want to miss this discussion. I hope you enjoy.
Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.
We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.49 min - Debbie Frakes from Winsby talks about engagement and market coverage in the equipment market and the impact on customer retention.
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This wide-ranging discussion covers customer engagement by dealers. It covers the customer surveys that Winsby performs and the impact on customer retention that the surveys have for dealers. Changing buying patterns are one of the important triggers. You should get a different perspective from this discussion on your market coverage and customer engagement.
Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.
We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.52 min - Mets Kramer and Ron talk about the impending recession and how it won’t affect equipment dealers
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This discussion covers the service department and the mainstay during troubled times. When the economy has gone into recessions in the past the service department gets busier. Too many people get nervous and tighten down the hatches. You might get a different perspective from this discussion.
Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.
We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.52 min - Steve Clegg talks with Ron about the business tools and offerings that are available from Winsby
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This discussion covers the technology tools that are available to everyone in the market. Data Analytics and Artificial Intelligence are tools that are broadly available today. However, too many people are protecting the status quo and protecting their approaches to the business. Steve will follow this up with a paper on Retention. Enjoy.
Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.
We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.1 hr 3 min - Steve Clegg introduces a new subject in our blogs covering data analytics for a dealership from customer transactions to forecasting and everything relating to the business.
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This discussion starts with a background for Steve from the Airforce Academy and the University of Chicago and moves to discussing his early career before we get down to business with the business of dealerships. I found our conversation exciting and I hope you will as well.
Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.
We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.55 min - Alex Kraft speaks about selling and various items that are critical to a start up business
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This discussion addresses positioning a business. We continue with the subjects of adaptability and business friction. This time we cover positioning and the importance of the messages. This is a conversation not to miss.
Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.
We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.59 min - Mets Kramer and Ron are joined by Stephanie Smith for a Candid Conversation on Marketing in the Digital Age
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This discussion addresses marketing in the digital age - dealer websites. Stephanie Smith, the Vice President of Marketing for Newman Tractor, provides some insight in her work at the dealership. Taking us through all of the needs and wants of customers in this digital age. It is comprehensive and exciting to hear of her work. Enjoy
Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.
We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.58 min
About Learning Without Scars
From the publisher's feed
As a third-generation educator, it is easy to say that teaching and training are in the blood for Ron Slee. From his beginnings as a coach, through his time at McGill University, Ron developed a…
foundation for the work he does today. From working within dealerships, to operating a consulting company, creating a training business and running twenty groups, Ron has been directly involved in this Industry since 1969. Ron has been known as the industry expert for years, and has brought this expertise to bear through his training programs. Today, Ron provides specialized, job function based internet based subject specific classes, job function skills assessments, as well virtual seminars and webinars. These courses are designed for manufacturers and their dealers, as well as independent businesses in the construction equipment, light industrial, on-highway, engine, and agricultural industries through Learning Without Scars (www.LearningWithoutScars.com). This platform is a continuation of the work begun by Quest, Learning Centers which was established in 1996. This training is aimed at improving dealer parts and service operations through qualified people that are knowledgeable in using operational metrics and current market and operational best practice methods.