Learning Without Scars

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This Candid Conversation with Floyd Jerkins is concerned about how we manage the sales aspects of a dealership. He talks about the parts department and the service department and how we respond to the customers. Our lost sales processes are lacking in discipline. Our prime product salesmen, the equipment or vehicle or engine sales force, are sacred cows and don’t deliver as they should. Don’t miss this timely and extremely pertinent Candid Conversation. 

Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

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This Candid Conversation with Floyd Jerkins covers the subject of training today. From working with high school guidance counselors, to interviewing and hiring, onboarding and on the job training, job descriptions and performance criteria, wage and salary administration, annual performance reviews and exit interviews we cover it all here. How employees want and need to improve their skills is discussed including those things that stand in the way. Don’t miss this timely and content rich Candid Conversation.

Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Send us Fan Mail

This Candid Conversation with Floyd Jerkins covers a lot of the issues that we are dealing with regarding the workforce. The world has changed. We have the great resignation, the highest number of job openings in US history, a low employee participation rate. Floyd touches on hiring practices, culture, job descriptions, performance reviews and exit interviews to list just a few. Don’t miss this timely and content rich Conversation.

Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Send us Fan Mail

This Candid Conversation continues our discussion on change in how we operate our businesses. It starts with the arrival of computers and the need to speed everything up. In fact, operationally we regressed and we did not improve. Then we move to process improvement. The arrival of .NET and API tempting us to standardize data management. This is the continuation of an important series on how we have evolved our thinking on “how” we do things.  

Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Send us Fan Mail

This Candid Conversation covers the challenges that face owners and senior executives in their personal development.  Who do they turn to for advice and counsel? This is the beginning of an important series on coaching and mentoring owners.  

Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Send us Fan Mail

This Candid Conversation covers the opportunities in the world of equipment sales. From covering a territory with junior or senior sales members to call reporting and CRM this discussion covers a lot of ground. Don’t miss this important thinking platform on managing a sales force and providing improved customer experiences.

Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Send us Fan Mail

This Candid Conversation covers the Heave business started by Alex Kraft. He explains how the business works and the process that he went through it setting it up. In his words it is all about the “Customer Experience.” 

Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Send us Fan Mail

This Candid Conversation covers the fact that the different generations have differing expectations of their service providers. From the Baby Boomers to the Millennials, Gen X and Gen Z we can easily understand that there is a different perspective on everything and in particular the impact of technology on our lives. We discuss how we have not paid enough attention to this fact and what we have to do to correct this. 

Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Send us Fan Mail

This Candid Conversation covers the difficulty we have in moving our transaction activity for data to information. This requires us to look at transforming the processes and systems that we employ in the operations. Change is hard to implement and we seem to be stuck with the status quo rather than making the necessary transformation. 

Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.

Send us Fan Mail

This Candid Conversation with Dale Hanna covers Fleet Management and how it relates to the Maintenance Services business. Through the use of Telematics and API’s today we know where a machine is located and how many hours the machine has been working. From that starting point we discuss all of the technology tools that are present and available for use to make the workflow more effective. Don’t miss this important Podcast. 

Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.

We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.