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Learning Without Scars episodes
- Dale Hanna and Ron talk about the technological tools available to assist in the management of repair labor in the service shops and in the field.
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This Candid Conversation covers the technological tools available to assist in the management of repair labor in the service shops and in the field. Customer Service is becoming more clear about convenience and time. Text Messages and pictures are now available to track in real time the progress being made on a job. Don’t miss this Podcast to learn how Foresight Intelligence is solving this problem.
Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.
We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.26 min - Ed Wallace and Ron discuss the foundation blocks of sales
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This Candid Conversation with Ed Wallace covers the foundation blocks of sales. Our virtual muscles, the relationship capital you build with your customers and the trust that you earn are in constant need of work. How to present yourself on social media is also part of the relationships that you build that we cover in this important Podcast.
Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.
We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.27 min - Ed Wallace and Ron talk about a fresh view on how to influence customer loyalty
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This Candid Conversation covers a fresh view on how to influence customer loyalty. The elements of caring and empathy are critical but it is our actions – the worthy intent of what we do that makes the difference. Everything leading to customer retention is covered in this important Podcast.
Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.
We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.25 min - Caroline Slee-Poulos and Ron talk about Mentoring in the workplace
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This Lessons Learned Podcast deals with a subject that is becoming increasingly important in today’s world. From your onboarding as a new employee, to continuous quality improvement to best practices, having a mentor to help you at every stage of your life is very helpful. Join as we talk about this important function that helps everyone.
Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.
We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.26 min - Caroline Slee-Poulos and Ron talk about How Learning Impacts Your Life
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This Lessons Learned Podcast deals with an important subject in today’s world. What are the various things that impact your life? Your family, your physical location, education, your socioeconomic status and many other things. First among equals is Learning. This Podcast talks about the various aspects of lifelong learning.
Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.
We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.22 min - Caroline Slee-Poulos and Ron talk about Potential
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This Lessons Learned covers the elusive subject of Potential. Each individual has a potential beyond what they think is possible. This ties into the fact that everyone wants to do a good job and that everyone can do more than they think they can.
Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.
We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.20 min - Dale Hanna and Ron talk about Technology and Dealerships
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This Candid Conversation with Dale Hanna covers the changing world of equipment dealerships. In fact, any dealership within the Capital Goods Industries. How Amazon has changed the retail world with the customer experience and what that means to a dealership. How UPS and FEDEX have built trust within their customers with their tracking programs. Don’t miss this wide ranging discussion on dealers and technology.
Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.
We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.26 min - Dale Hanna and Ron talk about Foresight Intelligence
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This Candid Conversation with Dale Hanna covers his business Foresight Intelligence. How it came together and what his main purpose and goals are with it. Working with dealers starting with KPI’s with John Deere and moving into significant other areas in the world of technology and how it impacts dealers.
Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.
We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.18 min - Lessons Learned about the Subject Specific Classes offered by Learning Without Scars
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Caroline and Ron talk about the evolution of our classes starting in 1992 up to the current time. The current structure is described in detail so that everyone taking our classes knows what they are getting into before they start. This also talks about the changes in education leading to directly measurable improved learning and retention.
Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.
We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.19 min - Caroline Slee-Poulos and Ron talk about the recent IACET accreditation of Learning Without Scars
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On November 1st 2021, Learning Without Scars became an approved provider (AP) of continuing education and training. This put LWS in a special place. We are the only AP in the Construction Equipment Industry. You will hear in this Podcast how Caroline went through the process of accreditation.
Visit us at LearningWithoutScars.org for more training solutions for Equipment Dealerships - Construction, Mining, Agriculture, Cranes, Trucks and Trailers.
We provide comprehensive online learning programs for employees starting with an individualized skills assessment to a personalized employee development program designed for their skill level.20 min
About Learning Without Scars
From the publisher's feed
As a third-generation educator, it is easy to say that teaching and training are in the blood for Ron Slee. From his beginnings as a coach, through his time at McGill University, Ron developed a…
foundation for the work he does today. From working within dealerships, to operating a consulting company, creating a training business and running twenty groups, Ron has been directly involved in this Industry since 1969. Ron has been known as the industry expert for years, and has brought this expertise to bear through his training programs. Today, Ron provides specialized, job function based internet based subject specific classes, job function skills assessments, as well virtual seminars and webinars. These courses are designed for manufacturers and their dealers, as well as independent businesses in the construction equipment, light industrial, on-highway, engine, and agricultural industries through Learning Without Scars (www.LearningWithoutScars.com). This platform is a continuation of the work begun by Quest, Learning Centers which was established in 1996. This training is aimed at improving dealer parts and service operations through qualified people that are knowledgeable in using operational metrics and current market and operational best practice methods.