Let's Talk Club Management

In 2027, CMAA is heading back to Chicago to celebrate our Centennial year. But why Chicago? Chicago is a city with a rich history, a city that is never done and never outdone. It is recognized at the Best Big City in the US by Conde Nast Traveler and features 77 diverse neighborhoods, 20-plus Michelin-rated restaurants, vibrant theaters, live music venues, and luxury shopping. In this episode, we’re joined by Brian Silver, GM/COO at Lake Shore Country Club in Glencoe, IL, a Past President of the Greater Illinois Chapter and the Local Representative on CMAA’s World Conference Committee. Brian shares his insider baseball take on the Second City and highlights all that Chicago has to offer.

Matthew S. Adams, co-chair of the White Collar Criminal Defense and Government Investigations Practice at Fox Rothschild, has closely followed Payroll Protection Program (PPP) fraud enforcement and advises businesses facing government scrutiny related to pandemic funding. Learn why PPP enforcement remains relevant years after the program ended, what the recent cases could mean for the club industry, and what you should be thinking about now.

You can hear more from Matthew on his podcast, The Presumption of Innocence: https://podcasts.apple.com/us/podcast/fox-rothschild-the-presumption-of-innocence/id1896631177.

On this episode of the podcast, we’re joined by Ian Munroe, CCM, ECM, the General Manager and Chief Operating Officer at Winter Park Racquet Club in Winter Park, FL. Ian shares his GREET philosophy, which stands for Greatness Requires Exceptional Every Time. We also discuss the role that clear service standards, training, repetition, and accountability play in making great service feel natural rather than scripted and what it takes to build a culture of service excellence.

Counting down from 100 to 1, CMAA is kicking off our Centennial celebration sharing flashbacks on our social channels. Since June, we’ve been digging through the CMAA archives to share our rich history, honoring club management professionals, and spotlighting the milestones, traditions, and experiences that define this honorable profession. In this episode, we chat with some of the team who has been working on this project to hear a bit more about how what they’ve learned as things have come together.

Make sure you are following CMAA’s Instagram Account @clubmanagement1927 for daily updates. You can catch weekly roundups on CMAA’s LinkedIn page.

If you aren't on social media, you can follow along on CMAA’s site: https://www.cmaa.org/cmaa100/

In this episode, we’re joined by Stephanie Gallo, Gallo’s Chief Marketing Officer. We talk balancing tradition with evolving consumer expectations, especially in clubs where members value both heritage and new experiences, the trends we are seeing in wine preferences right now, and how technology can be used to improve wine education, service, and storytelling for members.

Gallo is a CMAA Alliance Partner.

In May, a record number of CMAA representatives gathered in Washington, DC, to participate in the 18th Annual National Golf Day. In this episode, we’re joined by two of CMAA’s participants: Cameron Walker from NC State University Club in Raleigh, NC, and Christopher Storelli from Isleworth Golf & Country Club in Windermere, FL. Each shares their perspectives on participating in National Golf Day for the first time and what the experience was like from top to bottom.

In this episode, we’re joined again by Joe Krenn, CCM, CCE, to discuss the upcoming changes to the Certified Chief Executive (CCE) program and process. In this conversation, we cover what prompted CMAA to evolve the CCE requirements, what that revision process has looked like, and what members can expect from the new requirements.

On this episode of the podcast, we’re joined by Alan Achatz, CCM, CHE, to discuss some of the perennial safety issues clubs face. Alan is the founder of Club Safety Solutions, LLC, whose primary mission is bringing safety knowledge to businesses through managerial and line employee education sessions. As we learn in this conversation, safety is as much a part of club culture as anything else – and Alan takes us through how clubs can establish a solid approach to safety with their staff team.

On this episode, we are thrilled to talk to CMAA’s 2026 Chair Janine Budzius, CCM, CCE. She shares her personal journey to and through clubs, her passion for mentoring, as well as her goals for the year ahead and what’s most important to her.

It’s that time again! The 2026 World Conference is just around the corner and in this episode, we’re chatting with our team members about registration, events and networking, education, and our NewBee activities. Kyle and Melissa will take you through the important things you need to know for the week, and they pick up some guest hosts along the way.

Access the Conference FAQs: https://www.cmaa.org/learn/meetings-and-events/conference/faqs/

Read blog from Skip Avery, CCM, CCE, CMAA Fellow: https://stonegrouparchitects.com/planting-seeds-for-success-making-the-most-of-your-cmaa-world-conference-experience/