AI powered call recording can enable organizations see hidden opportunities, challenges; new door knocking ideas for MSPs.

“Let's talk differently,” says Ravel Todd, who's the Chief Marketing Officer of CallCabinet. “I'm talking to partners. Let's have the partners talk differently to customers. Let's have customers be thinking differently more broadly with how they're capturing those conversations and what they can go do with it to impact their business quickly.”

In this podcast, Ravel discusses how she thinks that there’s more to call recording than compliance and other, related, traditional contact center needs. CallCabinet is taking a don’t stay in your lane message to this year’s Enterprise Connect. Ravel believes that the information contained and recorded in customer encounters, if properly organized and sorted out, can provide insights into all manner of critical things from features or functions missing in an offering, to figuring our misfires in maintaining EX or CX.

As recording conference calls has become common practice, the availability of recorded information has grown. CallCabinet can get at that stored data and offer insights into what’s happening. The company’s approach is vendor agnostic and their services have been trusted by the enterprise community for over a decade.  “Now, as we look at this as we have a way to engage with this data, we realize how many departments would benefit within organizations from the information that gets collected that typically doesn't go much further than within the agent world,” says Ravel.

Visit www.callcabinet.com