Let's Talk Dispatch

Let's Talk Dispatch

By Ashley ValenzuelaBusinessCareers
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Let's Talk Dispatch episodes

  • Calm Under Pressure With Reggie Parker

    In this episode of Let's Talk Dispatch, Reggie Parker joins us to shed light on the often-overlooked role of dispatchers in crisis situations.

    As a Behavioral Health Coordinator and crisis negotiation leader, Reggie has dedicated his career to empowering dispatchers with emotional resilience and de-escalation skills.

    Together, we discuss the importance of recognizing dispatchers as first responders, their role in debriefings, and how they can better support both callers and themselves in high-pressure situations.


    Things to Consider:

    1. What self-care practices can I implement to support my mental health and prevent burnout in this high-stress profession?

    2. Am I taking advantage of debriefings and peer support to process and manage the emotional impact of my calls?

    3. How can I develop emotional resilience to better handle high-pressure calls and maintain my well-being?

      4. 56 min
    4. The Paths of the Warriors Peer Support and Healing with Jason Barto
      In this episode of Let's Talk Dispatch, we’re joined by Jason Barto, a dedicated Peer Supporter and founder of The Paths of the Warriors. With a rich background in emergency services, Jason has served as a Ski Patroller, Firefighter, HAZMAT Specialist, and a member of Utah Task Force One. He shares his journey through some of his most critical incidents and how personal traumas have shaped his commitment to supporting First Responders.Jason sheds light on the challenges many First Responders ...
      1 hr
    5. Headsets and Hilarity Combating Burnout With Humor With Josh Miller
      In this episode of Let's Talk Dispatch, we chat with a newly promoted Fire Communications Supervisor who has been dispatching for five years. Josh Miller shares their journey from Fire Explorer to Reserve Firefighter, discuss the challenges of burnout, and explain how humor and creativity have helped them stay grounded in high-stress situations. Discover how their viral Dispatch It videos and CalAPCO presentation inspire others to handle the weight of the job with laughter and humanity....
      1 hr
    6. Optimizing 911: Tackling Police Shortages with Priority Dispatch Solutions
      In this episode, we’re joined by Jason Barbour, a 911 industry leader with over 30 years of experience, and Dave Warner, a retired law enforcement professional with 15 years at Priority Dispatch. Together, they tackle the growing challenge of police shortages, sharing how Priority Dispatch’s Police Priority Dispatch System (PPDS) and ProQA interface are helping agencies streamline call handling, integrate alternate responses, and reduce the burden on officers.Priority Dispatch Corporation is ...
      44 min
    7. Voices from the Communication Center | Stories from 911 Dispatchers
      Introducing the first installment of Voices from the Communication Center—a powerful segment spotlighting the real stories, advice, and daily realities of 911 dispatchers who serve as the lifeline in your community. In this episode, we visit Aurora 911 in Aurora, CO; Pleasanton Police Department in Pleasanton, CA; Lincoln Police Department in Lincoln, NE; and San Jose Police Department in CA. While this video showcases some of the incredible heroes we spoke with, it doesn’t feature ...
      33 min
    8. Be our next guest or share your story on Let's Talk Dispatch Podcast
      Have a story to share? The Let's Talk Dispatch Podcast is all about amplifying the voices of dispatchers and emergency services professionals! You can:✅ Sign up to be a guest and share your journey, insights, and lessons learned in this incredible field.✅ Submit your story to be featured on a Let's Talk Dispatch minisode – whether it's a funny call, a heartfelt moment, or a unique experience from the comm center, we want to hear it!Both options can be found at out website theraspydispatc...
      11 min
    9. From Crisis to Care: Mental Health Support for First Responders Guest Danny McAtee
      In this episode, I’m joined by Danny McAtee, the Director of Peer Support for Runestone Ranch, Danny is a seasoned EMS professional with over 20 years of experience in emergency services. We discuss the critical importance of mental health support for first responders, and how peer support can bridge the gap between fieldwork and mental health resilience. Danny shares his insight into the behind-the-scenes pressures of emergency response and what needs to change to better support those ...
      1 hr 5 min
    10. Staying Ahead of the Game: Proactive Mindsets in Public Safety Dispatch Guest Matt Glogolich
      In today’s episode, we’re joined by a Fire/EMS Manager Matt Glogolich. With almost 14 years of dedication to Public Safety Communications, Matt has climbed the ranks from an entry-level dispatcher to a leadership position, overseeing Fire and EMS operations. They'll share stories from the field, discuss the challenges and triumphs of their journey, and offer insights into what it takes to thrive in this high-stakes career.Whether you're an aspiring dispatcher, a seasoned professional, or...
      1 hr 2 min
    11. Setting the Standard: formalizing 911 dispatcher training with Jessica Snead
      In this episode, we sit down with Jessica Snead, Program Coordinator and Lead Instructor at the Houston Community College 911 Dispatch Academy. With nearly a decade of hands-on dispatch experience, Jessica has worked across all emergency service disciplines, rising to a supervisory role and now actively training the next generation of dispatchers. Jessica shares her passion for elevating pre-agency training to better equip dispatchers before they step into their roles. She believes that forma...
      39 min
    12. Exploring the Paranormal to Highlight First Responder Mental Health | Guest Jeremy LeFever
      In this episode, I’m joined by Jeremy, a dedicated firefighter and the leader of Beyond the Badge Paranormal. With 18 years of experience in emergency services, Jeremy shares his personal journey through mental health challenges and his passion for raising awareness on these critical issues. As a paranormal investigator, Jeremy also brings some chilling stories from his ghost-hunting adventures. Together, we explore the intersection of first responders’ mental health and the supernatural. You...
      1 hr

    About Let's Talk Dispatch

    From the publisher's feed

    Let's Talk Dispatch with Ashley Valenzuela is a series dedicated to educating, empowering, and supporting the heroes behind the headset. Ashley is a 911 dispatcher in California and the creator of The…