This episode highlights a new segment from our YouTube channel, Voices from the Communication Center. During this segment, we bring you an inside look at the real stories, advice, and day-to-day realities of the unsung heroes who answer emergency calls in our community daily. Join us as we sit down with three dedicated dispatchers from the San Jose Police Department.Subscribe to The Raspy Dispatcher on YouTube for more episodes featuring incredible dispatchers from around the country, s...

You know her name or face if you’ve been anywhere on the dispatch conference or training circuit. Halcyon Frank is back for this episode of "Let's Talk Dispatch" to tell you about her new venture, Under the Headset with Halcyon. Join us as we dive into her exciting adventure of launching a training and consulting business, discover some amazing new training tools she’s created for dispatch, and so much more. Whether you're a seasoned dispatcher or new to the field, you won't want to...

Join us on this episode of 'Let's Talk Dispatch' as we dive into the future of 9-1-1 centers with a special guest, a private sector startup founder Max Keenan of Aurelian who specializes in building software to automate non-emergency calls for Public Safety Answering Points (PSAPs). Despite never having been a dispatcher themselves, our guest brings a unique perspective on how technology can transform the operations of 9-1-1 centers.We'll explore the evolution of 9-1-1 centers from merely han...

Our guest today, Liz, brings over 7 years of experience in the world of 911 dispatching. She is committed to fostering healthy work environments in communication centers through clear communication and team building. Liz offers a fresh perspective on improving our centers and enhancing our operations.Make Sure to Visit our Partners Prepared at Prepard911.comand Xybix Media xybix.com/mediaThank you for listening to Let's Talk Dispatch! Don't forget to subscribe and leave a ...

In this episode, we dive into the incredible journey of Robin Barton, a seasoned professional who has dedicated over a decade to public safety roles, including Communications Officer, Communications Training Officer, Communications Supervisor, Tactical Dispatcher, and Hostage/Crisis Negotiator. Robin's extensive experience in managing crises and maintaining composure under pressure has uniquely positioned her to understand the critical gaps in training for veteran dispatchers. Driven by a pas...

Remembering Officer Tara O'SullivanYou never want to lose an officer; it's honestly the worst-case scenario. Early in my career, we lost one of our own. It was one of the hardest days I've ever experienced and a stark reality of this job that every 911 dispatcher has to understand. This week’s episode falls on the anniversary of Officer Tara O'Sullivan's passing, and I felt compelled to remember her.Tara served with bravery, dedication, and an unwavering commitment to her community. Her sacri...

Join us for an insightful chat with Dr. Rita Brock, Senior vice president for moral injury programs at Volunteers of America. Dr. Brock's Resilience Strength Training (ReST) Program has been a game-changer for veterans, and now it's extending its reach to support our first responders.In this episode, we dive into the world of moral distress and why our frontline heroes need to prioritize their mental well-being. Dr. Brock shares her journey in developing the ReST program and its remarka...

In this episode, we are joined by a seasoned Consultant and Trainer with 15 years of experience as a dispatcher, trainer, and system administrator in emergency services.We dive into the critical topic of Holistic Wellness and explore the need for designated Chaplains in dispatch. Our guest shares their invaluable insights and experiences, shedding light on the importance of comprehensive support for dispatchers. Tune in to discover more about how these elements can enhance the well-...

Let’s Talk Dispatch celebrated its 100th episode with a live stream packed with surprise guests and giveaways! If you joined us live, thank you! If you missed it, here's an edited version of our live-streamed episode. A huge shoutout to my incredible guests: Dominique Mathis from Hello911 LLC, Cassie Sexton from Mindbase, and Ryan Dedmon from the 911 Training Institute. Thank you all for your love and support—we couldn’t have made it to episode 100 without you!Hello 911 LLChttps://www.hello-9...

Change is hard for anyone, but especially for 911 dispatchers. In this episode, we delve into the challenges of change and much more with Tyrone Kelsey, a subject matter expert in implicit bias, racial diversity, and inclusion. Tyrone creates and delivers innovative curriculums on these topics and serves as 911 Training Institute lead consultant, helping agencies optimize team performance, relationships, and morale. Tune in to gain insights from his extensive experience and expertise.Make Sur...