Let's Talk Lets

In our latest episode of My Life in Lettings, we’re joined by Ben Gee, Founder of Hat and Home. Ben’s journey in the property sector is nothing short of inspiring—from how he first got into the industry to the creation of Hat and Home.

He and Heidi also explore the power of a great team, the importance of fostering a strong culture, and why work-life balance isn’t just a nice-to-have—it’s essential. But this episode goes beyond business. Ben opens up about his Parkinson’s diagnosis, the challenges it brought, and the mindset shifts that have shaped his journey.

And, as our regular listeners know, we always end with a story from our guest—Ben’s might just be our most heartwarming yet.

This is a conversation about resilience, leadership, and building something truly meaningful. You won’t want to miss it!

This week, we’re joined by Yvonne from Agents Giving, the incredible charity supporting the lettings sector through fundraising, events, and community initiatives.

From golf days to dragon boat races and the summer ball, Agents Giving has been making a real impact—bringing the industry together for a great cause. But how does it all work, and how can you get involved?

In this episode, we unpack:
The mission and impact of Agents Giving
How you and your agency can get involved
Exciting plans for 2025!

Let’s make a difference together!

This week, we’re joined by former Hubser and now Senior Partnerships Development Manager at Reposit to explore how Reposit is transforming tenant and landlord relationships.

In this episode, Heidi and Laura discuss:
How Reposit started & how it benefits letting agents
How Reposit helps release funds back to tenants when they need it most
How letting agents can prepare for 2025 and the Renters' Rights Bill
✅ How agents can start using Reposit today!

Whether you're a letting agent, landlord, or tenant, this episode is packed with insights on making renting fairer, more flexible, and future-proof.

As part of our new Renters’ Rights Ready series for our podcast, Let’s Talk Lets, we are releasing a Rent and Legal Protection Special!

The Lettings Hub CEO, Heidi Shackell, is joined by returning guests Tracey Dumont, Harris and Wood, and Stephanie Billson, Chelton Brown, to talk all things Rent and Legal Protection. We are also joined by our very own Elliot Loft as our Rent and Legal expert here at The Lettings Hub. The panel discuss the current market for letting agents and landlords, and how the challenges of 2025 makes it more important than ever to ensure you are talking to your landlords about the service.  

We also delve into the top tips from all 3 guests on implementing the product within your business, and the conversations you can have with landlords to reassure them of the year to come and how you expertise can protect and grow your portfolio.

This week on Let’s Talk Lets, we’re thrilled to be joined by Welsh lettings expert Hannah McCartan to dive into what 2025 has in store for the lettings industry in both England and Wales!

In 2022, the Renting Homes (Wales) Act 2016 came into force, reshaping the entire landscape for landlords and letting agents. Hannah, as a former agency owner in Wales, was on the frontline of these sweeping changes, guiding her business and clients through the challenges and opportunities they brought.

In this episode, Heidi and Hannah:

Break down the main changes introduced by the Act in Wales.

Compare the differences between Welsh and English legislation.

Share invaluable advice for letting agents in England as we gear up for the anticipated Renters' Rights Bill, likely passing this Spring.

If you’re a letting agent, landlord, or just passionate about staying ahead in the rental market, this is an episode you don’t want to miss!

Kicking off 2025, our first episode of Season 5 features none other than Sophie Lang, Director at Lang Llewellyn & Co, Propertymark Advisory Panel member, and a part of Women in Residential Property—a true powerhouse in the industry!

Sophie sat down with Heidi Shackell, to share her inspiring journey in lettings, from her early days in the industry to building and growing Lang Llewellyn & Co. Together, they discussed:

✨ The highs and lows of life in lettings

✨ How Lang Llewellyn used acquisitions to grow their business

✨ Predictions for what 2025 will bring

✨ How agents can adapt to the Renters’ Rights Bill

This episode is packed with insights, advice, and inspiration for anyone in the property world. You won’t want to miss it!

✨ That's a wrap on Season 4 of Let's Talk Lets—and the final podcast episode of the year!

What a journey it's been since we launched back in October 2023! We have loved watching the podcast grow and chatting with so many brilliant people within our industry.

As we close out the season, we've put together a special episode featuring the best moments and funny stories shared by our Season 4 guests, not one to miss! 

The good news? We’re already lining up some fantastic guests for 2024, and we'll be back mid-January! So, you won’t have to miss us for too long.

To everyone who tuned in, shared, or supported us—thank you! We look forward to the 2025 journey and if you would like to join us, please get in touch by messaging The Lettings Hub on LinkedIn! 

This week, we sit down with Julie Ford, a specialist advisor to the property industry and expert in mediation, to explore how effective communication between landlords and tenants can resolve issues quickly and cost-effectively. Julie shares practical tips and strategies you can start using right away to handle even the trickiest situations with ease.

We also dive into the Renters’ Rights Bill, where Julie offers her expert insights on how it could reshape the market for both landlords and tenants. From timelines to actionable advice, we discuss how to adapt to these changes and turn them into opportunities for growth.

Bonus Alert: Stick around until the very end—our final story comes with a twist you won’t see coming. Trust us, it’s worth it!

As we approach 2025, thoughts of new year’s resolutions and goal setting are creeping in. So, in this week’s episode, we take a slightly different turn and dive into the art of manifestation with the incredible Zenara Henry-Darke! ✨

We explore the 7 steps of manifestation from Roxie Nafousi’s book Manifest and discuss how these principles can help us step into the best versions of ourselves in both our personal lives and professional careers.

This episode is packed with motivation and strategies to help you align your mindset with your goals for the new year, as well as crazy stories, practical tips and life lessons! 

This week, we’re joined by someone very special to the Hub — our close friend and marketing guru, Molly Chesney! With 30 years of marketing experience and 8 years as a self-employed consultant, Molly is a true expert, especially in the property sector. Over the past year, she’s been an invaluable part of our in-house team, helping us deliver a range of exciting projects—including this very podcast!

In this episode, Molly and Heidi dive into:

What marketing tasks you should keep in-house vs. outsource
Common mistakes (and Molly & Heidi's pet peeves!)
How to build a winning marketing strategy
Budgeting: how much you really need to spend on marketing

With 2025 just around the corner, now’s the time to start planning your strategy and it all starts here. With Let's Talk Lets!