Sam Kirtikar, CEO of The Mortgage Broker, joins us to discuss how he's rebuilding the brokerage model around service, adaptability, and long-term value. From acquiring an established firm to reshaping its philosophy, Sam shares what it takes to grow a business in a shifting market - balancing tech with trust, automation with education, and speed with sustainability. We explore how brokers can stay relevant in a world that's changing fast, and why putting people before process might just be the smartest strategy for the future of finance.