Let’s Talk Shop

Let’s Talk Shop

By Therese OertenbladBusinessEntrepreneurshipMarketing
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Let’s Talk Shop episodes

  • How to Grow on Faire: From 0 to 1,000+ Stockists with Andrew Kemp

    Faire Wholesale Success: Growing to 1,000+ Retailers with Andrew Kemp

    In this episode of Let's Talk Shop I'm joined by Andrew Kemp from Bare Kind and Candid Founders. We talk about how Bare Kind grew from a product idea into a wholesale brand stocked in over 1,000 retailers, why Faire became such a big part of that growth, and how Andrew now helps other brands do the same through his Faire-specialist agency.

    We dig into what it really takes to succeed on Faire, why being value-driven is good business, and how to think about delegation, hiring and getting yourself out of the weeds as a founder.

    In this episode, we cover:

    • How Bare Kind started and why donating 10% of profits is central to the brand
    • The shift from DTC to wholesale and the role Faire played in that growth
    • What retailers actually need from you on Faire to feel confident buying
    • The power of reviews, product photography and clear USPs on the Faire platform
    • Why founders need to stop trying to do everything themselves
    • When it makes sense to hire a Faire specialist agency vs keeping things in-house
    • Top tips for optimizing your Faire storefront and growing wholesale sales
    • Episode timestamps

      00:00 Introduction to Let's Talk Shop

      00:40 Meet Andrew from Bare Kind

      01:30 The Journey of Bare Kind

      03:03 The Power of Delegation in Business

      05:10 Value-Driven Business Philosophy

      09:12 The Impact of Faire on Bare Kind

      12:46 Strategies for Success on Faire 19:07 The Importance of Personal Messages in Customer Relations

      20:08 The Role of Templates in Streamlining Communication

      21:00 The Journey of Bare Kind and Faire

      23:33 Top Tips for Optimizing Your Faire Presence

      25:50 Who Can Benefit from Our Services?

      27:15 The Value of Specialized Agencies

      30:44 Proudest Moments and Reflections

      32:53 Where to Find Us and Final Thoughts

       

      Links mentioned

      Bare Kind Socks that save animals: 👉 https://barekind.co.uk

      Bare Kind on Faire: 👉 https://barekindsocks.faire.com

      Candid Founders (Andrew's Faire-specialist agency) 👉 https://candidfounders.com

      Small Business Collaborative (host Therese) Website: 👉 https://www.smallbusinesscollaborative.co.uk

      Instagram: 👉 https://www.instagram.com/small_business_collaborative

      If you enjoyed this episode and want to grow your wholesale business on Faire, tag me and Andrew on Instagram with your biggest takeaway, or share it with a founder who needs to hear this.

      37 min
    • Turn Black Friday Buyers into Regulars with Sarah Mathias from This Is Growth

      Today we are diving into the questions every small product business is asking in mid November. Am I ready for Black Friday. Is it too late to plan. What should I focus on if I do not have much time. How do I reengage a quiet list. How do I stand out in a crowded inbox. And once the weekend is over, how do I turn those new customers into repeat buyers.

      This episode is packed with practical, commercial advice to help you stay focused and profitable during the busiest season of the year.

      I am joined by Sarah Mathias, founder of This Is Growth. I have long admired Sarah’s straight talking business advice and I am so excited to bring her to the podcast. Sarah helps product brands become more profitable and more memorable through smart, commercial marketing that brings the whole picture together. She blends brand, email, content, ads and conversion strategy in a way that feels clearer, more strategic and more doable for small product businesses.

      If you have been feeling behind, overwhelmed or unsure where to put your energy, this episode will help you get focused fast.

      Timestamps

      00:00 Introduction and Black Friday Readiness

      01:01 Meet Sarah Mathias: E-commerce Expert

      02:29 Current State of Black Friday Preparations

      04:19 Effective Last-Minute Strategies

      07:12 The Power of Email Marketing

      09:33 Consumer Behavior and Email Frequency

      17:36 Alternative Black Friday Strategies

      19:21 Value-Based Campaigns and Brand Perception

      27:29 Big Brands vs. Small Businesses

      30:07 The Genius of Brand Recruitment

      31:13 Navigating Black Friday Dilemmas

      33:26 Effective Email Marketing Strategies

      37:39 Post-Black Friday Customer Retention

      46:13 Planning and Organizing for Success

      51:28 Final Thoughts and Workshop Invitation

      In this episode we cover

      What to do if you feel behind

      What is still possible in mid November and what is not worth your time.

       

      Where to focus when time is short

      Why email is the fastest way to generate revenue and how to use segmentation to warm up your best buyers.

       

      How to reengage a quiet email list

      Who to email first, what to send, and why no one is judging you for going quiet.

       

      How often you can email during Black Friday

      Why most small brands send far too few emails, and why unsubscribes are not the problem people think they are.

       

      What to do if you cannot offer a big discount

      Alternative strategies that still convert, including bundles, gifts with purchase and value based messaging.

       

      How to write subject lines that stand out

      Why your subject line needs to be clear, bold and unmissable during Black Friday week.

       

      How to turn new customers into repeat buyers

      Why Q1 is critical for retention and the simple offers that bring customers back quickly.

       

      Short term planning for December

      Why gifting, last shipping dates and customer expectations matter more than you think.

       

      What brands who are thriving right now have in common

      Planning, simple strategy and a trading calendar that keeps everything moving.

      If you only do one thing this week

      Email your list. Email outperforms social at every turn in Q4 and most small brands are not emailing nearly enough.

      Links mentioned

      Small Business Collaborative

      Website: https://www.smallbusinesscollaborative.co.uk/

      Instagram: https://www.instagram.com/small_business_collaborative/

       

      Sarah Mathias, This Is Growth

      Instagram: https://www.instagram.com/thisisgrowthecom/

      Website: https://www.thisisgrowth.co.uk/

      Free Workshop: From One Time to Lifetime

      If you are listening in real time, Sarah and I are hosting a free workshop together this week.

       

      From One Time to Lifetime: How to turn your seasonal customers into returning customers

      Date: Thursday 20 November

      Time: 12 pm UK time

      Register free: https://smallbusinesscollaborative.myflodesk.com/retention

       

      You will learn:

      • How to identify your highest value customers

      • How to bring Q4 customers back quickly in Q1

      • The key retention levers that work for small product brands

      • A simple plan you can follow for the next three months

       

      Come live if you can. It will be a practical, high value session.

      If you enjoyed this episode

      Share a screenshot while you listen. If you are packing orders or making products, tag both of us on Instagram so we can cheer you on.

      Thank you for listening to Let’s Talk Shop.

      55 min
    • What Retail Buyers Are Searching for This Christmas with Anne-Claire from Faire

      In this episode of Let’s Talk Shop, I’m joined by Anne-Claire Morel, International Marketing Manager at Faire, to uncover what’s trending in wholesale and retail buying ahead of Christmas 2025.

      We dive into the data-driven insights behind what retailers are actually searching for and buying right now – from vintage Christmas décor and cosy classics to the rise of the “little treats” trend. Whether you’re a brand selling on Faire or looking to reach more stockists, this conversation will help you understand how buyers think, what’s performing well, and how to make your products easier to discover.

       

      You’ll learn:

      • What’s driving Christmas 2025 wholesale trends

      • The top product categories and colour palettes performing on Faire

      • How to optimise your listings with keywords and filters

      • Why low minimum orders and seasonal refreshes matter

      • How to use Faire Direct and marketing tools to grow your wholesale sales

        Perfect for product-based business owners, makers, illustrators, and designers who want to increase wholesale orders, attract more retail buyers, and plan a strong Q4 sales strategy.

         

        Timestamps

        00:00 – Introduction and Guest Welcome

        02:10 – Overview of Faire and Its Role

        02:56 – Defining and Identifying Trends

        03:48 – Global Trends and Regional Differences

        04:40 – Christmas Trends and Popular Products

        07:02 – Little Treats Trend

        10:48 – Using Filters and Keywords Effectively

        15:57 – Faire Direct and Marketing Tools

        18:00 – Conclusion and Final Thoughts

        Links Mentioned
        • Download the Faire Forecast – the latest trend report for brands and retailers:

          https://fairewholesaleinc.sjv.io/VxX7Pa

        • Retailers: Get 50% off your first order (up to £100) when you sign up via this link:

          https://fairewholesaleinc.sjv.io/qzdYjN

        • Brands: Join Faire and start selling to more stockists:

          https://fairewholesaleinc.sjv.io/19AJYx

        • Follow me on Instagram: https://www.instagram.com/smallbusinesscollaborative

        • Learn more and work with me: https://www.smallbusinesscollaborative.co.uk

          20 min
        • The Real Results Behind Sales Growth Lab

          If you’ve ever wondered how to make wholesale work for your product business, this episode is for you.

          In this behind-the-scenes look at Sales Growth Lab, I’m sharing real results from real brands including how they moved from feeling stuck and inconsistent to becoming confident, organised, and fully in control of their wholesale strategy.

          You’ll hear stories from makers, illustrators, and designers who have:

          • Doubled or even quadrupled their stockists

          • Built repeatable systems for pitching and follow-up

          • Grown wholesale sales by up to 900%

          • Gained confidence at trade shows and in buyer conversations

          • Made wholesale the main part of their business

            We’ll talk about what changed when they decided to give wholesale the attention it deserves, and why this shift is the key to building a more consistent, sustainable income from retail partnerships.

             

            00:00 The real reason wholesale keeps getting pushed down your list

            01:05 What Sales Growth Lab actually is and who it’s for

            02:20 Kate from Factory Floor Jewels: from uncertainty to 50% wholesale growth

            03:45 Deb from Tall Order: from Etsy-dependent to confident seller with 900% sales growth

            05:10 Sarah from Little Black Cat: 20 to 300 stockists in under three years

            07:00 Antje from Soloko: finding structure, clarity, and confidence in outreach

            08:35 Kate from It’s Our Planet Too: finally giving wholesale the focus it deserves

            09:45 Catherine, Elizabeth, and Charlotte: doubling, tripling, and finding consistency

            11:10 What really makes Sales Growth Lab different

            13:00 Final reflections and what happens when you give wholesale the attention it deserves

            14:00 How to apply and take your wholesale growth seriously

             

            Ready to give wholesale the attention it deserves?

            Apply now for Sales Growth Lab or book a free discovery call to see if it’s the right fit for you.

             

            Apply to Sales Growth Lab → https://www.smallbusinesscollaborative.co.uk/sales-growth-lab

            Book a Free Discovery Call →

            https://tidycal.com/smallbusinesscollaborative/sgl

            6 min
          • You Don’t Need Another Marketing Strategy, You Need This

            If your Instagram strategy is not converting, your SEO is not bringing sales, and your email marketing feels pointless, this episode is for you.

             

            I am Therese Oertenblad, founder of Small Business Collaborative and host of Let’s Talk Shop. After 17 years in the home and gift industry, I have seen hundreds of product businesses struggle with the same cycle: chasing one marketing strategy after another without ever building consistent sales.

             

            Here is the truth that no one talks about. None of those strategies will work until you can sell.

             

            In this episode, I share:

            • Why marketing strategies fall flat without sales skills

            • How selling actually teaches you what buyers want

            • The mindset shift that makes selling feel natural, not pushy

            • The ripple effect of mastering sales on your content, emails, and website

            • How Sales Growth Lab helps you build a repeatable wholesale system

               

              Applications are open now.

              Apply here: Sales Growth Lab

              Watch the behind-the-scenes walkthrough video: Sales Growth Lab Walkthrough

               

              Timestamps:

              00:00 Introduction: Why Your Marketing Strategies Aren’t Working

              00:13 Meet Therese: Your Guide to Wholesale Success

              00:50 The Problem with Constant Learning and No Sales

              01:51 The Importance of Learning How to Sell

              03:14 Overcoming the Fear of Selling

              03:52 The Benefits of Mastering Sales

              04:27 Introducing Sales Growth Lab

              04:48 Taking Action: The Key to Success

              05:45 Sales Growth Lab: What You Will Learn

              06:43 How to Apply and Join the Community

              07:14 Conclusion: Take the Next Step

              8 min
            • What is Sales Growth Lab, and Is It Right for You?

              You’ve already sold to shops. Maybe you’ve got a handful of stockists, or you’ve had some one-off wholesale orders that felt exciting at the time. But now things feel inconsistent. Reorders are patchy, outreach slips to the bottom of the list, and wholesale doesn’t feel like the steady revenue stream you thought it would be.

               

              If that sounds familiar, this episode is for you.

               

              I’m Therese Oertenblad, founder of Small Business Collaborative and host of Let’s Talk Shop. In this episode, I’m pulling back the curtain on Sales Growth Lab, my 12-month group programme designed to help product-based business owners grow their wholesale sales in a clear, structured, and sustainable way.

               

              You’ll learn:

              • What Sales Growth Lab actually is and how it works

              • Who the programme is for (and who it’s not for)

              • Why wholesale often feels unpredictable and how to fix that

              • The results and transformations past students have achieved

              • The role of community, accountability, and feedback in building wholesale momentum

                 

                Applications are open now.

                Apply here: Sales Growth Lab

                Watch the behind-the-scenes walkthrough video: Sales Growth Lab Walkthrough

                 

                Timestamps:

                00:00 Introduction

                01:15 Who Sales Growth Lab is for

                04:30 What Sales Growth Lab includes

                09:10 Student results and transformations

                12:40 The community and ongoing support

                16:20 How to apply and next steps

                9 min
              • How Moonshine Candle Co Grew to 60+ Stockists
                Let’s Talk Shop: How Moonshine Candle Co Grew to 60+ Stockists

                 

                Episode summary

                 

                Catherine, founder of Moonshine Candle Co in the Orkney Islands, shares how she grew from roughly 30 stockists to 60+ in just a year. We talk about elevating her brand, smart risks like custom screen-printed bottles, what trade shows really do for a small brand, how consistent follow up turns maybes into orders, and the systems that let her take a three-week trip in November without derailing Christmas.

                 

                Meet the guest

                 

                Catherine — Moonshine Candle Co

                Design-led home fragrance inspired by the wild beauty and calm moments of island living. Small-batch candles, diffusers, wax melts, organic soaps, and those much-loved car perfumes.

                 

                What we cover
                • The brand refresh that unlocked confidence to pitch and sell

                • Taking a calculated risk on custom packaging and why it paid off

                • Trade shows as insight and relationship builders, not just order days

                • Faire optimisation, email pitching, and the power of follow up

                • Prepping for time off in peak season with wholesale systems

                • Growing beyond the local market and thinking seasons ahead

                • Simple POS that helps retailers merchandise and sell more

                • Reorders, relationship building, and why silence is not a no

                   

                  Links mentioned
                  • Website: moonshinecandleco.com

                  • Instagram: @moonshinecandleco

                  • Faire Direct: https://moonshinecandleco.faire.com

                    📍 Upcoming Workshop

                    I’m hosting a free workshop on Wednesday 24th September at 11:00 AM UK time called Cracking Christmas. It’s all about creating your sales plan for the final quarter of the year so you can really smash your wholesale. Sign-up here.

                     

                    Catherine is part of my program Sales Growth Lab, and doors will open again right after the workshop. Attendees get first access on the 24th before it opens up to everyone else on the 25th.

                     

                    👉 Find out more about Sales Growth Lab here

                    Timestamps
                    • 00:00 Introduction and Guest Introduction

                    • 03:00 Catherine’s Business Journey

                    • 07:00 Branding and Wholesale Growth

                    • 12:00 Challenges and Risks in Business

                    • 17:00 Trade Shows and Expanding Reach

                    • 23:00 Preparing for Time Off

                    • 28:00 Building Relationships with Stockists

                    • 34:00 Future Plans and Product Development

                    • 40:00 Proudest Moments and Final Thoughts

                    • 45:00 Conclusion and Upcoming Workshop

                      31 min
                    • Traditional Sales Skills Are Not Dead

                      Are you relying only on emails, Faire, or Instagram to grow your wholesale sales? In this episode of Let’s Talk Shop, I’m sharing why traditional sales skills are making a big comeback - and why buyers are craving human connection more than ever.

                      I’ll walk you through what I’m seeing in the home and gift industry right now, and how you can use simple, old-school sales actions to stand out from the noise, win more stockists, and build repeat wholesale orders.

                      Episode Timestamps

                      00:00 – Introduction: Why traditional sales skills matter today

                      01:12 – What sales looked like when I started in 2008 (fax orders, handwritten notes, manageable inboxes)

                      03:05 – How digital has changed wholesale sales and why buyers feel overwhelmed

                      04:32 – Why trade shows feel quieter - and what buyers are really looking for

                      06:15 – The comeback of human connection in wholesale

                      07:48 – BookTok, physical books, and what this trend teaches us about selling wholesale

                      09:10 – The emotional side of sales: trust, familiarity, and connection

                      11:22 – Handwritten notes, catalogues, and why they still work

                      13:04 – Curated pop-ups, markets, and the rise of experiential retail

                      15:37 – What Korea teaches us about retail theatre and brand activations

                      18:45 – How UK farm shops, garden centres, and big destinations use small brands to drive discovery

                      21:12 – Examples of activations: Molly Mae’s coffee van, Jellycat pop-ups, and why they work

                      23:08 – Action steps: how to bring a more human touch to your wholesale sales this week

                      25:00 – Invitation to Cracking Christmas free workshop on 24th September

                      26:10 – How Sales Growth Lab can help you build a repeatable wholesale system

                      What you’ll learn in this episode
                      • Why buyers are overwhelmed by digital pitches and inbox clutter

                      • How traditional sales actions like handwritten notes, phone calls, and catalogues can cut through

                      • Examples of curated pop-ups, markets, and brand activations shaping retail trends

                      • The emotional side of wholesale sales - why trust, familiarity, and human connection drive orders

                      • Practical ways to blend modern sales tools with personal, relationship-driven wholesale strategy

                        Free Workshop: Cracking Christmas

                        On 24th September, I’m hosting a free live workshop called Cracking Christmas: Build Your Sales Plan for Your Best Q4 Yet. We’ll map out 5 proven moves to boost your wholesale sales, reconnect with buyers, and finish the year strong. Sign up here

                         

                        Ready for Steady, Predictable Wholesale Sales?

                        If you’re ready to stop relying only on third-party platforms and finally create a wholesale sales system that works every single month, come and join me inside Sales Growth Lab.

                        7 min
                      • Why You Can’t Build a Business on Faire Alone
                        Why You Can’t Build a Business on Faire Alone

                         

                        Note: sorry about the sound quality in this episode, I will get better at recording in public.

                         

                        Timestamps and Episode Overview

                         

                        00:00 Introduction: The Risks of Relying on Faire

                        If Faire disappeared tomorrow, would your wholesale sales stop too? It’s a confronting question, but one worth asking. In this episode, I explore why relying on one platform is risky and what you can do to create wholesale sales that feel steady and predictable.

                         

                        01:35 Why Faire Feels Tempting

                        There’s no denying that Faire makes things easy. From streamlined admin to surprise orders, it can feel like wholesale is “working” without much effort. But this ease can create a false sense of security.

                         

                        04:22 The Risks of Relying Solely on Faire

                        High commissions, shifting algorithms, crowded categories, and the reality that buyers belong to Faire, not you, all make it a fragile foundation to build your business on. When you don’t own the rules or the relationships, you’re leaving your future in someone else’s hands.

                         

                        09:18 Building a Sustainable Wholesale Business

                        The strongest businesses combine platforms like Faire with direct relationships and systems. That means structured outreach, consistent follow-up, supporting your stockists, and building your own buyer list. With this foundation, your wholesale sales remain steady no matter what happens with Faire.

                         

                        14:52 Invitation to Free Workshop

                        If this episode struck a chord, I’d love to invite you to my free workshop: Cracking Christmas – Build Your Sales Plan for Your Best Q4 Yet, happening online on 24th September. You’ll learn the exact steps to plan your wholesale sales for the busiest season, so you can finish 2025 strong and set yourself up for a thriving 2026. Sign up here.

                         

                        16:30 Teaser for Next Episode

                        Make sure you subscribe so you don’t miss next week’s episode: Why Traditional Sales Skills Are Not Dead. In a digital-first world, it’s the old-fashioned touches that are helping brands stand out.

                         

                        Links and Resources
                        • Sign up for my free workshop: Cracking Christmas – Build Your Sales Plan for Your Best Q4 Yet (24th September)

                        • Follow me on Instagram

                        • Learn more about Sales Growth Lab

                          6 min
                        • Start Before You’re Ready: Kate’s Wholesale Story

                          In this episode of Let’s Talk Shop, I’m joined by illustrator and calligrapher Kate, the creative mind behind Peggy and Kate. Kate’s nostalgic, story-led cards, prints, and wrapping paper all begin as hand-painted illustrations, capturing the small glimmers of happiness in everyday life.

                           

                          We talk about how she’s grown her wholesale to around 50 stockists, the reality of doing just one trade show a year, and why she’s never really felt “ready” – but started anyway. From learning the ropes at her first Top Drawer, to creating visual cues (including her “f*** it button”) to push through fear, Kate shares how imperfect action and small steps built her confidence and her brand.

                           

                          If you’ve ever hesitated to pitch, felt vulnerable about sharing your work, or wondered whether you need to wait until you’re “ready” – Kate’s story will resonate. And if you want support to take bold action this season, make sure you join me for my free workshop Cracking Christmas: Build Your Sales Plan for Your Best Q4 Yet on Wednesday, 24th September at 11 AM UK time.

                           

                          👉 Sign up here: smallbusinesscollaborative.co.uk/workshop

                           

                          Timestamps

                           

                          00:00 Welcome to Let’s Talk Shop

                          00:28 Meet Kate: The Illustrator Behind Peggy and Kate

                          01:02 Kate’s Journey into Illustration

                          01:57 Navigating Wholesale and Trade Shows

                          03:07 Starting the Business: Challenges and Learnings

                          07:56 The Evolution of Social Media and Marketing

                          08:56 Lessons from the First Trade Show

                          13:22 The Importance of Honesty and Learning on the Job

                          14:45 Overcoming Vulnerability in Sharing Work

                          14:54 Building Confidence Through Imperfect Action

                          15:54 The Power of Sharing Work in Progress

                          18:54 Visual Cues and Overcoming Fear

                          21:43 The Importance of Pushing Yourself

                          25:03 Starting Small in Wholesale

                          26:43 Proudest Moments in the Wholesale Journey

                          28:59 Where to Find and Buy My Work

                           

                          Links and Resources
                          • Kate’s website: katepeggycronk.com

                          • Follow Kate on Instagram: instagram.com/peggyandkate

                          • Wholesale on Faire (direct link, no commission): faire.com/direct/peggyandkate

                          • Sign up for Cracking Christmas: smallbusinesscollaborative.co.uk/workshop

                             

                            Connect with Me
                            • My website: smallbusinesscollaborative.co.uk

                            • Follow me on Instagram: instagram.com/smallbusinesscollaborative

                              30 min

                            About Let’s Talk Shop

                            From the publisher's feed

                            A weekly podcast for the small business owner and creative entrepreneur to help you grow your wholesale. Brought to you by Therese from the Small Business Collaborative. Find out how buyers select new…