Level Up Claims

If you're a business owner looking to level up your branding strategy, don't miss out on the latest episode of the Level Up Claims podcast! Branding specialist Mike Brevik shares his insights on creating a consistent and powerful brand that reflects your company's values and resonates with your target audience. Discover the key elements of successful branding and learn how to attract new customers and build loyalty with your existing ones. Listen in and take the first step towards creating a winning branding strategy for your business!

Who's The Guest? Mike Brevik is a branding specialist and the founder of Cyberdogz, an agency that helps businesses build relationships with their clients and create successful branding strategies.

Highlights

• Discover the secrets to creating a consistent and powerful brand that truly resonates with your target audience.
• Understand why branding is a marathon, not a sprint, and why good branding takes time to build trust and establish a solid foundation.
• Learn from branding specialist Mike Brevik, who shares his insights on the key elements of successful branding, including consistency, polish, and reputation.
• Hear about Mike's journey in the marketing industry, and how he went on to start his own agency, Cyberdogz, to help businesses build stronger relationships with their clients.
• Find out how you can build brand loyalty, attract new customers, and ultimately drive more revenue for your business through successful branding.
• Discover the importance of humility and treating all customers with the same level of care, regardless of their size or budget. Episode Resources
• Connect with Galen M. Hair
• https://insuranceclaimhq.com
• [email protected]
• www.levelupclaim.com
• Connect with Mike Brevik
• https://www.linkedin.com/in/michaelbrevik
• https://www.cyberdogzmarketing.com

Continuing with their previous conversation, Galen talks to Steven Bush about his opinion of public adjusters, and what the future holds for the Bush Law Group.

Who's The Guest? Steven established The Bush Law Group, a group of attorneys that is a first-party property insurance law firm dedicated to serving policyholders in their time of need. Their focus is on providing excellent legal representation, compassion, and understanding.

Highlights

• Man of All Trades: Other than being a lawyer, what are the many hats that Steven wears?
• What are the clear standards and expectations that Steven and his team established and how you can start implementing this in your team too.
• Why public adjusters are giving the lawyers a bad name
• The future of the Bush Law Group is: What's the end game and plans that Steven has in place.
• For Steven, what does it take to level up? Episode Resources
• Connect with Galen M. Hair
• https://insuranceclaimhq.com
• [email protected]
• www.levelupclaim.com
• Connect with Steven Bush
• https://www.linkedin.com/in/steven-bush-780713103
• https://www.facebook.com/BushLawGroup1/

Galen welcomes Nathan Hirsch to talk about hiring the right people for the job. He is an expert in hiring and has spoken at industry events about scaling with remote talent. One of the challenges with hiring remote workers is their reliability and accountability, but with Nathan's proven success and experiences and processes, hiring remote workers is made easy.

Who's The Guest? Nathan Hirsch is the founder of FreeUp, a rapidly growing freelance marketplace catering to eCommerce and marketing businesses. Prior to starting FreeUp in 2015, Nathan sold over $25 million on Amazon. He is an expert in hiring and has been interviewed in over 200 business podcasts. Nate regularly speaks at industry events about scaling with remote talent and is a recognized figure within the industry.

His client's number one problem is poor experiences hiring from other freelance marketplaces and not being able to find reliable talent online. They use other platforms to post jobs only to run into an overwhelming number of applicants that haven't been vetted leading to high rates of turnover and frustration.

He solves this problem for them by pre-vetting all talent before allowing only the top 1% into the network, providing around-the-clock customer support, and only introducing them to 1 qualified candidate at a time. FreeUp's core mission is to make hiring online simpler for both business owners and freelancers. Simpler for business owners to find, hire, and pay reliable talent online. And simpler for freelancers to find and start working with new clients online.

Nathan Hirsch also founded Ecombalance.com, a monthly bookkeeping service for E-commerce sellers/agencies, and OutsourceSchool.com where he teaches his hiring processes.

Highlights - Getting to know Nathan Hirsch, the Expert in Hiring and Scaling with Remote Talent - His journey to success: From selling books to baby products on Amazon to building an 8-figure business - How he solves business problems with pre-vetting talent with FreeUp - Solving the hiring problem with talent and reliability - What to implement right now to make the hiring process better Testing the concept before investing in the development - Strategies for building strategic partnerships and increasing brand awareness - Benefits of utilizing Amazon and e-commerce for business marketing strategies - Importance of reviews for any business - The process of figuring out their customer capacity - What does it mean for Nathan to level up? - How to improve the experience of potential employees

Episode Resources - Connect with Galen M. Hair - https://insuranceclaimhq.com - [email protected] - www.levelupclaim.com - Connect with Nathan Hirsch - https://ecombalance.com/ - https://www.outsourceschool.com/ - https://freeup.net/ - https://accountsbalance.com/ - https://www.linkedin.com/in/nathanhirsch

Galen welcomes Jack Hanks to talk about working in a corporation becoming a public adjuster and creating his own business and a successful team. He has implemented a four-step training program to improve public adjusting, as well as a weekly event called "Pinot by the Pool" to help his team build personal connections. Jack also discusses how he uses technology to help streamline the process.

Who's The Guest? Jack Hanks comes to Claims Management with over 30 years of experience in the claims and restoration industry. Throughout Jack's extensive career, he has been involved with many large-loss commercial projects resulting from catastrophic events such as hurricane Charlie, Frances, Ivan, and Jeanne to name a few. Jack's transition from restoration to public adjusting was a result of his passion for his clients to get properly indemnified by the insurance company.

Jack's proven track record includes personally handling over 500 claims worth of over 100 million dollars in 2020 alone.

Jack is a graduate of Indiana University, where he received his Bachelor of Arts in Political Science. He's certified in the use of Xactimate estimating software and is a Licensed Public Adjuster in 36 states.

Highlights

• Meet the Guest: Who is Jack Hanks?
• How the transition from working in a company to owning his own business as a public adjuster went?
• Growing a business from a small number of 4 to 21 employees in just 15 months
• Investing in teams and vendors to help more people
• When it comes to hiring, what's Jack's criteria to make sure he's hiring the right people?
• What is he doing to teach his people to be better?
• In a world where everyone has training, an event, a podcast, and webinars, what sets Jack apart from others?
• Building connections and strengthening relationships
• How technology helped transform his business
• What does it mean for Jack to level up?

Episode Resources

• Connect with Galen M. Hair
• https://insuranceclaimhq.com
• [email protected]
• www.levelupclaim.com
• Connect with Jack Hanks
• https://pinotbythepool.com/
• https://www.vpa.claims/
• https://www.facebook.com/vpaclaims/
• https://thejackhanks.com/
• https://www.linkedin.com/in/jackhanks1

Galen welcomes Sam Taggart to talk about building and hiring a successful team. With Sam's experience building his own personal brand, he shares what the true reality is for sellers: The setbacks, the challenges, and the solutions that can help you put out a successful business.

Who's The Guest? Sam Taggart is the founder of The D2D Association, D2DCon, and the D2D Experts. He is also an avid real estate and cryptocurrency investor. Sam is a leader in the fields of entrepreneurship, business growth, and personal development. His mission is to unify, uplevel, and bring honor and integrity to the D2D industry.

As a CEO, Sam has led his company to success by motivating and inspiring his team. He is passionate about helping others reach their goals, and he believes that anyone can achieve greatness if they set their mind to it. Sam is an expert in the field of business growth, and he has helped countless businesses achieve their goals.

Highlights

• Guest Spotlight: Who is Sam Taggart?
• What are the things he's looking for when building and hiring a successful team?
• Without any KPIs in place, how can you measure your success in your fitness journey?
• The two categories of leadership and how you can level up as a leader
• Why Sam decided to go hard on his personal brand as opposed to building a business name
• The reality of being a seller: The setbacks, the challenges, and the winning solutions
• Things can go out of control: Things that could put you out of business.
• What does it mean for Sam to level up? Episode Resources
• Connect with Galen M. Hair
• https://insuranceclaimhq.com
• [email protected]
• www.levelupclaim.com
• Connect with Sam Taggart
• https://thed2dexperts.com/
• https://www.linkedin.com/in/sam-taggart-27256962
• https://www.facebook.com/sam.taggart.9/

Galen welcomes Todd Stern to talk about forensic engineering, how it is beneficial to policyholders and carriers, and dealing with different inspections. Todd's expertise will help guide anyone who is looking to start a career in restoration and insurance work or is expecting to have an engineering inspection.

Who's The Guest? Todd Stern started his roofing career at the age of 16. He quickly learned the trade and how to work with insurance companies. Hurricane Katrina was a pivotal moment for Todd's career. He grew as a person in his career by working in commercial exteriors and on enormous projects with casinos and military bases. He now owns a company where he specializes as a forensic engineer specializing in insurance claims.

Highlights

• Reminiscing the past: How Todd Stern got started in restoration and insurance work.
• How is forensic engineering beneficial to both the policyholder and the carrier?
• Functional damage: What constitutes it, what works, and what doesn't?
• With the different inspections available, what does a real engineer inspection look like?
• As everyone's been conditioned that there's a lower standard of performance, what does Todd see as the more troubling trends in terms of inspections that everyone should avoid?
• The daily battle: What does it mean to level up for Todd? Episode Resources
• Connect with Galen M. Hair
• https://insuranceclaimhq.com
• [email protected]
• www.levelupclaim.com
• Connect with Todd Stern
• https://www.linkedin.com/in/todd-stern-569930114
• https://orloforensics.com/

Galen welcomes Steven Bush to talk about the appraisal process and how to deal with damages and insurance claims. Steven's insights will help contractors create better workflows and set expectations so you and your team can succeed.

Who's The Guest? After a year of defending policyholders as a public adjuster, Steven earned a law degree at the Florida Coastal School of Law. Upon his graduation and acceptance into the Florida Bar Association, Steven assembled a team of attorneys, with each individual having their own distinctive set of experiences and strengths, and established The Bush Law Group.

Highlights

• Unpacking the pieces of an appraisal and how to create a positive experience.
• Dealing with damages: Determining what caused it, what the coverage of your policy is, and what your next course of action should be.
• The appraisal process: Who are the people and the organizations involved and how does it work?
• For a person undergoing the claim process, what is Steven's expert advice to move forward?
• With Florida dealing with the insurance crisis, how does it affect the surrounding states, and what are these states doing to combat this crisis? Episode Resources
• Connect with Galen M. Hair
• https://insuranceclaimhq.com
• [email protected]
• www.levelupclaim.com
• Connect with Steven Bush
• https://www.linkedin.com/in/steven-bush-780713103
• https://www.facebook.com/BushLawGroup1/

Who's The Guest? Chris Schembra is a philosopher, question-asker, facilitator, and "Gratitude Guru." He spent the last six years traveling around the world, helping people connect in meaningful ways. He is also the founder and the Chief Question Asker of 747, an advisory firm that helps companies create meaningful connections through its 747 Gratitude Experience, an evidence-based framework that helps leaders build a community and strengthen relationships.

Summary Galen talks to Chris Schembra about the 747 org, building meaningful relationships through dinners, and showing gratitude even during the hard times.

Highlights

• As a 7x New York Times bestselling author and entrepreneur who has started and sold businesses for over $25 million, why Chris created 747 and how it helps entrepreneurs
• The power of thanking someone you don't give enough credit to.
• Having everything a person can wish for, what made Chris decide to give everything away?
• What do meaningful relationships mean and how does it benefit you in the long run?
• COVID-19 caused businesses and people to shut down, but for Chris' case, it helped his business grow. How did COVID help him and his business?
• What led Chris to write his most recent book, Gratitude Through Hard Times
• What is the difference between ingratitude and gratitude?
• How to level up for Chris Schembra, and what that means for you. Episode Resources
• Connect with Galen M. Hair
• https://insuranceclaimhq.com
• [email protected]
• www.levelupclaim.com
• Connect with Chris Schembra
• https://www.747club.org/
• https://www.linkedin.com/in/schembra
• https://www.instagram.com/chris.schembra/
• https://twitter.com/cschembra
• Gratitude and Pasta
• Gratitude Through Hard Times

2x Best Selling Author Erin King is also the World's Leading Digital Persuasion Expert. She hosts the SUCCESS Magazine Podcast "On Your Terms with Erin King." She helps clients ranging from The Academy Awards to Disney to The United States Navy communicate more compellingly online. Off duty, Erin loves playing outside with her husband Hartman, facetime with her family, and is a doting, over-the-top dog mom to a sassy cavapoo named Betty White.

Summary Galen welcomes Erin King to talk about digital persuasion and how it connects to sales and leadership in business.

Highlights

• What digital persuasion is: How it can be used to influence a person or a group and how it is different from traditional marketing
• Why digital persuasion is more effective than traditional marketing and advertising
• The Journey: How Erin got started in digital persuasion and started persuading her audience in minutes
• Erin's biggest turning point with her company and how it required her to go all in!
• Handling some of the biggest organizations in the world, how were they approaching social media and how did Erin help them?
• How big brands stay authentic and how you can too
• The difference between social selling and social marketing
• How to Get More YES Media helps salespeople and leaders become better at their jobs.
• The future of social media, and how Erin King is leading the charge.
• Discover what the metaverse is and how it can benefit your brand's presence there.
• How to level up for Erin King, and what that means for you. Episode Resources
• Connect with Galen M. Hair
• https://insuranceclaimhq.com
• [email protected]
• www.levelupclaim.com
• Connect with Erin King
• https://www.linkedin.com/in/mrserinking
• http://www.erinking.com/
• http://getmoreyes.com/

Joey Coleman is the creator of The First 100 Days – a system that is designed to dramatically increase your customer retention and as a result, your bottom line. Joey is a recognized expert in customer experience design and is an award-winning speaker at both national and international conferences.

Galen interviewed Joey about the vital importance of the client experience to the continued growth and sustainability of the business.

Highlights

• Client Spotlight: Who is Joey Coleman?
• What is his most remarkable aha moment
• Why should you show your clients that you care
• His process when writing his book
• The art and science of why the majority of businesses lose customers in the first year and why the first hundred days are critical to the relationship
• Why customers leave
• What's the biggest challenge for Joey
• How you can solve the problem of being too busy
• What most businesses are failing to pay attention to
• What are the three things that you can do immediately to start to see a difference in customer experience
• The power of "thank you notes"
• What it means to level up for Joey Episode Resources
• Connect with Galen M. Hair
• https://insuranceclaimhq.com
• [email protected]
• www.levelupclaim.com
• Connect with Joey Coleman
• https://joeycoleman.com/
• Never Lose a Customer Again