Leveraging Leadership

Jacki Grosso, Chief of Staff and Communications Manager at Lotte Biologics, shares her journey from managing Olympic events to leading in biotech. She talks about organizing a major ribbon-cutting event, bridging cultural gaps with Korea, refreshing the Syracuse Bio campus, and communicating complex science in simple terms. Jacki also gives practical advice on staying flexible, building strong relationships, and balancing multiple roles.

Free Resources:

• Strategic Planning Checklist 
• Chief of Staff Skills Assessment Checklist
• A Day in the Life of a Chief of Staff
• Chief of Staff Toolkit

Get in Touch With Emily:

• Connect on LinkedIn
• Follow on YouTube
• Learn more about coaching 
• Sign up for the newsletter
• Clarity Call with Emily

Who Am I?

If we haven’t met before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want. 

Time Stamps:

01:00 Jacki's Career Beginnings
03:25 Transition to Biotech
03:49 Lotte Biologics' Mission and Vision
05:06 First Year as Chief of Staff
07:26 Community Engagement and Volunteerism
10:50 Event Management and Cultural Sensitivity
17:46 Balancing Local and Global Responsibilities
18:37 Digital Marketing and Thought Leadership
22:41 Internal Communication and Employee Engagement
30:35 Environmental Branding and Campus Modernization
34:32 Final Thoughts and Advice for Chiefs of Staff

This episode is a hands-on walkthrough of how to update and improve your LinkedIn profile, especially if you're aiming for a Chief of Staff role. Emily shares practical tips, like making your top banner intentional, choosing a clear headshot, and adding personality in your byline. She also covers how to highlight relevant experience, include memorable details (like a surfing photo or fun tagline), and make your profile easy for recruiters and hiring managers to scan.

Links Mentioned:

• Clarity Call with Emily

Free Resources:

• Strategic Planning Checklist 
• Chief of Staff Skills Assessment Checklist
• A Day in the Life of a Chief of Staff
• Chief of Staff Toolkit

Get in Touch With Emily:

• Connect on LinkedIn
• Follow on YouTube
• Learn more about coaching 
• Sign up for the newsletter
• Clarity Call with Emily

Who Am I?

If we haven’t met before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want. 

Time Stamps:

00:33 Why You Need to Update Your LinkedIn Profile
02:45 Starting with the Basics: Above the Fold Section
03:29 Crafting an Effective LinkedIn Banner
05:48 Perfecting Your Headshot and Name Field
07:10 Creating a Compelling Byline
12:28 Optimizing the About Section
15:49 Showcasing Your Experience and Achievements
19:14 Highlighting Education and Certifications
20:26 Adding Skills, Endorsements, and Recommendations
21:36 Including Publications, Languages, and Interests
23:02 Final Tips and Encouragement

Andrew Matthews, bestselling author known for "Being Happy," shares how happiness starts with accepting your current situation and focusing on the good in any challenge—like when Thomas Edison watched his factory burn and still saw the silver lining. He explains that happy, resilient people create their own positive workplaces by being kind, not complaining, and supporting others. Andrew also offers practical tips for dealing with negative thoughts and discusses his latest book, "Bouncing Back."

Links Mentioned:

• Andrew Matthews’s latest book, Bouncing Back on Amazon
• Andrew Matthews’s latest book, Bouncing Back on Audible
• Andrew Matthew’s Website

Free Resources:

• Strategic Planning Checklist 
• Chief of Staff Skills Assessment Checklist
• A Day in the Life of a Chief of Staff
• Chief of Staff Toolkit

Get in Touch With Emily:

• Connect on LinkedIn
• Follow on YouTube
• Learn more about coaching 
• Sign up for the newsletter
• Clarity Call with Emily

Who Am I?

If we haven’t met before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want. 

Time Stamps:

01:30 Andrew's Journey to Writing
02:39 Overcoming Rejections
04:12 Creating Happiness at Work
06:37 The Power of Perspective
13:10 Self-Acceptance and Forgiveness
20:10 The Importance of Resilience
32:58 Daily Decisions for Happiness
34:19 Happiness in Leadership
34:44 Nick Faldo's Story
37:31 Conclusion and Book Promotion

A listener asks how to prep for a conference kickoff meeting without getting overwhelmed. Emily explains that a Chief of Staff shouldn't do all the work alone and suggests framing group discussions around key topics like conference themes, attendee info, and potential Q&A panel questions. She shares practical tips like getting input from team members and focusing on facilitating effective conversations instead of having every answer ready in advance.

Links Mentioned:

• Clarity Call with Emily

Free Resources:

• Strategic Planning Checklist 
• Chief of Staff Skills Assessment Checklist
• A Day in the Life of a Chief of Staff
• Chief of Staff Toolkit

Get in Touch With Emily:

• Connect on LinkedIn
• Follow on YouTube
• Learn more about coaching 
• Sign up for the newsletter
• Clarity Call with Emily

Who Am I?

If we haven’t met before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want. 

Time Stamps:

01:08 The Role of a Chief of Staff: Clarifying Responsibilities
01:55 Group Discussions: The Key to Effective Planning
03:41 Framing the Conversation: A New Approach
04:45 Logistics and Agenda Setting for Kickoff Meetings
06:01 Gathering and Utilizing Background Information
08:10 Final Thoughts: Shifting Mindsets and Effective Leadership

Hallie Warner talks about her journey from Executive Assistant to Chief of Staff, the differences between those roles, and how they work together in both small and large companies. She shares real situations, like launching a year-long leadership program with an EA handling logistics, and discusses common setups and struggles between these positions. Hallie also gives practical advice for EAs and Chiefs of Staff and recommends top books like "Fierce Conversations" and "Multipliers."

Links Mentioned:

• Contact Hallie Warner

Free Resources:

• Strategic Planning Checklist 
• Chief of Staff Skills Assessment Checklist
• A Day in the Life of a Chief of Staff
• Chief of Staff Toolkit

Get in Touch With Emily:

• Connect on LinkedIn
• Follow on YouTube
• Learn more about coaching 
• Sign up for the newsletter
• Clarity Call with Emily

Who Am I?

If we haven’t met before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want. 

Time Stamps:

01:21 Hallie's Background and Experience
02:21 Force Multiplier: Concept and Company
04:02 Chief of Staff vs. Executive Assistant
05:42 Organizational Structures and Roles
07:48 Factors Influencing EA and Chief of Staff Roles
15:23 Collaboration Between EA and Chief of Staff
22:37 Challenges and Solutions in EA and Chief of Staff Dynamics
32:08 Misconceptions About EAs and Chiefs of Staff
32:58 Advice for Aspiring Chiefs of Staff
35:13 Conclusion and Book Recommendations

A listener preparing for final Chief of Staff interviews asks how to handle unexpected or tricky questions. Eric shares strategies like expecting curveballs, using them as a way to show problem-solving skills, and shifting interview conversations to a more natural tone. He gives examples such as reframing the question or asking for more details, and reminds listeners that not every question has a simple, right answer.

Links Mentioned:

• Clarity Call with Emily

Free Resources:

• Strategic Planning Checklist 
• Chief of Staff Skills Assessment Checklist
• A Day in the Life of a Chief of Staff
• Chief of Staff Toolkit

Get in Touch With Emily:

• Connect on LinkedIn
• Follow on YouTube
• Learn more about coaching 
• Sign up for the newsletter
• Clarity Call with Emily

Who Am I?

If we haven’t met before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want. 

Time Stamps:

01:14 Expecting the Curve Ball
01:58 Turning Challenges into Opportunities
03:06 Shifting the Interview Tone
04:46 Engaging in Natural Conversation
06:59 Handling Complex Questions
08:20 Recap and Final Advice

Scott Adams shares how he went from working in pro sports and leading teams at Exos and Mayo Clinic to offering fractional COO and Chief of Staff services. He explains the difference between COO and Chief of Staff roles, how he helps companies realign strategy and improve efficiency, and why real listening is key to building trust. Scott also talks through how he approaches discovery calls, setting bold goals with clients, and why leaders should focus on small improvements that add up over time.

Links Mentioned:

• Scott Adams' Website
• Connect with Scott Adam on LinkedIn

Free Resources:

• Strategic Planning Checklist 
• Chief of Staff Skills Assessment Checklist
• A Day in the Life of a Chief of Staff
• Chief of Staff Toolkit

Get in Touch With Emily:

• Connect on LinkedIn
• Follow on YouTube
• Learn more about coaching 
• Sign up for the newsletter
• Clarity Call with Emily

Who Am I?

If we haven’t met before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want. 

Time Stamps:

00:42 Scott Adams' Unique Career Path
01:36 Launching Wellness Services and Scaling
02:51 Founding Adams Consulting Firm
03:48 Understanding Client Needs and Fit
05:27 Scaling Companies and Growth Challenges
10:01 COO vs. Chief of Staff Roles
17:54 Balancing Multiple Engagements
19:10 Value of Knowledge Over Time
22:37 Building Relationships Across Multiple Companies
24:06 Listening and Engaging with Teams
26:19 Transitioning from Listening to Action
29:12 Empowering Teams and Encouraging Self-Sufficiency
31:39 The Role and Impact of a Fractional Chief of Staff
37:26 Setting Ambitious Goals and Measuring Progress
40:24 The Importance of Incremental Improvement
41:57 Final Thoughts and Key Takeaways

This episode covers how bottlenecks form when every decision goes through the CEO and shows how a Chief of Staff can help move decision-making power to the leadership team and even frontline managers. Emily explains how shifting decisions after a reorg, giving authority to those closer to the information, and using a process of transitioning decisions from the CEO to others can speed things up. She also shares a real-life example about cruise ship captains making rerouting calls during a hurricane to show the power of putting decisions in the hands of those closest to the action.

Links Mentioned:

• Clarity Call with Emily

Free Resources:

• Strategic Planning Checklist 
• Chief of Staff Skills Assessment Checklist
• A Day in the Life of a Chief of Staff
• Chief of Staff Toolkit

Get in Touch With Emily:

• Connect on LinkedIn
• Follow on YouTube
• Learn more about coaching 
• Sign up for the newsletter
• Clarity Call with Emily

Who Am I?

If we haven’t met before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want. 

Time Stamps:

00:52 Role of the Chief of Staff in Decision Distribution
02:00 Empowering the Leadership Team
04:22 Decentralizing Decisions to the Front Lines
06:49 Case Study: Cruise Line Decision Making
07:57 Creating an Effective Decision-Making System

Sabrina Dhaliwal shares her unique career path from a Financial Analyst at the Canadian Coast Guard to Chief of Staff and Product Marketing Manager at a tech startup. She talks about landing her current job through a networking coffee chat, jumping into unexpected roles like head of marketing, and why learning quickly is key for Chiefs of Staff in fast-paced environments. The episode also covers work-life balance, building an 18-month roadmap, and the importance of community engagement for startups.

Free Resources:

• Strategic Planning Checklist 
• Chief of Staff Skills Assessment Checklist
• A Day in the Life of a Chief of Staff
• Chief of Staff Toolkit

Get in Touch With Emily:

• Connect on LinkedIn
• Follow on YouTube
• Learn more about coaching 
• Sign up for the newsletter
• Clarity Call with Emily

Who Am I?

If we haven’t met before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want. 

Time Stamps:

00:29 PTO and Work-Life Balance
01:53 Sabrina's Career Journey Begins
02:58 Transition to Strategy Consulting
04:15 Joining Remo Three
05:30 Challenges and Adaptations in a Startup
13:25 Evolving Role and Future Plans
26:38 Advice for Aspiring Chiefs of Staff

Chief of Staffs are reminded to celebrate both team and individual wins, especially during hectic times. Emily shares examples like acknowledging milestones in developing life-saving medical devices and recognizing a team member who overcame personal challenges. She suggests celebrating with small gestures, public recognition, or private notes, and emphasizes not to overlook consistent high performance.

Links Mentioned:

• Clarity Call with Emily

Free Resources:

• Strategic Planning Checklist 
• Chief of Staff Skills Assessment Checklist
• A Day in the Life of a Chief of Staff
• Chief of Staff Toolkit

Get in Touch With Emily:

• Connect on LinkedIn
• Follow on YouTube
• Learn more about coaching 
• Sign up for the newsletter
• Clarity Call with Emily

Who Am I?

If we haven’t met before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want. 

Time Stamps:

01:21 The Importance of Reminding the Team of Their Purpose
03:39 Recognizing Individual Achievements
04:30 Consistent Performance and Final Thoughts