Next generation of CCaaS and DCS tools

“What makes LinkLive different is that we own all our own architecture,” says Pat Reetz, CEP Product Maker, Chief Product Officer at LinkLive. “We focus on healthcare and banking.”

LinkLive makes and secures intelligent customer connections to help organizations drive exceptional customer experience and automate interactions. The company develops electronic messaging application services, including a best-in-class Contact Center as Service (CCaaS), using its unique SAFEc architecture to create the first all-in-one cloud-based engagement platform that provides secure, compliant communications for all mediums: voice, texting, video conferencing, co-browse, mail, file share, appointment scheduling, and a digital office in one pane of glass. In this podcast we learn how LinkLive brings together technologies in highly regulated industries. We also hear about how LinkLive has deployed conversational AI.

Visit https://linklive.ai/