Scouting for Growth

Lisa Bechtold: From AI Governance to AI Transformation


Listen Later

On this episode of the Scouting For Growth podcast, Sabine VdL talks to Lisa Bechtold, global executive and strategic leader in technology and law who currently serves at the head of AI governance from a transformative viewpoint at Zurich Insurance Group.

In this episode, we explore the challenges and opportunities of the current AI transformation, what it takes to drive innovation in insurance while minimizing potential risks about AI, the role of digital trust and sustainability in leveraging AI for long-term growth, and how leaders can prepare their teams for the digital transformation ahead of us.

KEY TAKEAWAYS

  • AI governance is about how we use AI, which already affects all areas of our private and business lives. The acceptance and potential success of AI applications, tools and use cases correlate with the respect of legal systems and the culture of the country or region.
  • With the tools, systems and platforms we’ve built at Zurich, we’ve driven and scaled AI adoption, including the reuse of solutions which have proven extremely successful. In parallel, we drive AI literacy to foster adoption, but also to ensure AI tools are being used in an optimal way. For example, setting the right prompts is crucial for generating the most valuable output from GenAI tools.
  • On one hand, we invest in the education of our workforce, with digital upscaling and AI literacy in particular. On the other hand, it’s crucial to allow for experimentation in a safe sandbox environment so that everyone is embrace the technological opportunities. Insurance has always been a data-driven industry, so the adoption of AI techniques is very well founded in insurance, from risk modelling to all phases of the insurance business value chain.
  • Looking ahead, with the AI revolution taking place this year, both opportunities and risks will be taken to another level. Today,AI systems are beginning to autonomously interact with one another and adapt their behaviours accordingly. I expect, as things increase within both the interaction of individual AI agents as well as in the creation of high-performance, multi-agent systems. Such multi-agent systems bring a multitude of business opportunities but also trigger challenges, such as potential information asymmetries and miscoordination, all of which need to be understood and managed.
  •  

    BEST MOMENTS

    ‘The goal of deploying AI solutions must be to optimise the benefits of the technology while effectively minimising the risks.’

    ‘AI governance is the foundation of being a catalyst of AI innovation and ensures high-quality outcomes and inspires trust in customers.’
    ‘Today we’re focusing on the scalability and further optimisation of our AI capabilities.’
    ‘Managing the complexity of multi-agent systems in a safe and lean way while optimising business value will be one of the key priorities for 2025.’

    ABOUT THE GUEST

    Lisa Bechtold: As a Global Executive and Strategic Leader and Leader in Technology & Law, I have profound expertise and experience in Data, AI, Governance, Digital Risk and Regulatory Affairs to protect corporate assets and optimise business performance.

    In my current role as Head of AI Governance at Zurich Insurance Group, I have pioneered and led the operationalisation of a framework for AI Quality & Safety to oversee the development and deployment of AI solutions globally.

    My multifaceted background positions me perfectly to provide strategic advice on data, digital solutions, and technology topics, integrating legal & risk considerations, to generate sustainable business value and digital trust as a competitive edge.

    LinkedIn

    ABOUT THE HOST

    On this episode of the Scouting For Growth podcast, Sabine VdL talks to Sangha Penesetti, founder and CEO of goZeal, who didn’t just break the glass ceiling—she installed a flexible skylight.

    Today we’ll dive into the economics of equity, why flexible work is not a perk but a performance driver, and how insurers can win by rethinking who gets a seat at the table—and how that table is set.

    KEY TAKEAWAYS

    In my early career, every client meeting I walked into was a room full of men. I was the only woman of colour. When I became a mother in 2010 I felt first-hang how unforgiving the industry was, there was no real flexibility, no empathy around new mums (though that may have just been the company I worked for then), and certainly no system that was designed for working mums.

    During Covid I found my own community: Brilliant, highly educated women, especially Indian and Asian mums, step out of the workforce to raise kids and never return. Not because they lacked ambition, but because the system simply wasn’t build for them. That’s the moment I realised it wasn’t an individual struggle but a systemic design flaw, that’s when goZeal was born.

    We talk about empowerment a lot, but what is empowerment? It‘s the financial empowerment, the capacity for women to have the money to spend on whatever they want be that a Gucci bag or feeding their kids. The data is clear: When women (and especially women of colour) advance, companies become more innovative and perform better financially. 

    BEST MOMENTS 

    ‘My experience taught me that being included isn’t the same as being empowered.’ 

    ‘Radical inclusion flips the dynamic. It’s not about representation, it’s about access to meaningful work decision-making authority and economic mobility.’

    ‘Remote work is not “flexibility.” Flexibility means flexibility of time. I wanted to hire women directly to give them the autonomy of time. Direct impact comes when you are the employer.’

    ‘True flexibility allows for peak productivity not proximity. When people work at their best insurers benefit from higher quality work, lower burnout, less attrition, stronger retention, all of that good stuff.’

    ABOUT THE GUEST

    Sangha Penesetti is the powerhouse founder and CEO of goZeal, a company rewriting the rules of work by directly hiring skilled women, especially women of colour, for high-impact, flexible roles in insurance and tech. With 18 years of experience in finance and insurance, she’s lived the challenges of being the only woman at the table—and decided to build her own.

    Under her leadership, goZeal is more than a talent platform—it’s a movement. One that’s tackling systemic inequity, modernizing legacy operations, and showing insurers that flexible work is not a perk but a strategic edge.

    She’s here to talk about the real economics of inclusion, why hybrid isn’t enough, and how insurers can close talent gaps while building a future-ready workforce.

    ABOUT THE HOST

    Sabine VanderLinden is a corporate strategist turned entrepreneur and the CEO of Alchemy Crew Ventures. She leads venture-client labs that help Fortune 500 companies adopt and scale cutting-edge technologies from global tech ventures. A builder of accelerators, investor, and co-editor of the bestseller The INSURTECH Book, Sabine is known for asking the uncomfortable questions—about AI governance, risk, and trust. On Scouting for Growth, she decodes how real growth happens—where capital, collaboration, and courage meet.

    If this episode sparked your thinking, follow Sabine VanderLinden on LinkedIn, Twitter, and Instagram for more insights.

    And if you’re interested in sponsoring the podcast, reach out to the team at [email protected]

    ...more
    View all episodesView all episodes
    Download on the App Store

    Scouting for GrowthBy Sabine VdL

    • 5
    • 5
    • 5
    • 5
    • 5

    5

    12 ratings


    More shows like Scouting for Growth

    View all
    Right About Now - Legendary Business Advice by The Radcast Network

    Right About Now - Legendary Business Advice

    115 Listeners

    Peak Performance Life Podcast by Peak Performance

    Peak Performance Life Podcast

    411 Listeners

    Impact of Educational Leadership Podcast by Impact of Educational Leadership Talk Show

    Impact of Educational Leadership Podcast

    0 Listeners

    Sparks Journal by Josh Sparks

    Sparks Journal

    0 Listeners