On this episode of the Scouting For Growth podcast, Sabine VdL talks to Mark Stern, founder and CEO of Custom Box Agency, an award-winning boutique specializing in bringing digital offers to life through innovative offline ‘box experiences.’

Today, he’ll share how he made the leap from corporate to startup life, offer practical tips for integrating physical touchpoints into a digital world, and discuss the secret sauce behind building high-impact customer journeys. I can’t wait to dive into his wealth of knowledge.

KEY TAKEAWAYS

• When I mixed physical and digital together with my publication called ‘Entrepreneur Elements’ I people started posting unboxing videos, which a digital-only product can do. Everyone who received the product became an ambassador and lots of organic traffic was being created as a result.
• During Covid the virtual event game became bloody red, in terms of competition, because everyone became a virtual event expert overnight. But the boxes, and how we were approaching this to get results faster, was an unknown, exciting realm which  I went 100% in on and the business skyrocketed from zero to a million in the first year just by pivoting and focussing on this opportunity.
• What we include inside our boxes is a welcome note, a getting started guide – which, for me is the most powerful sales pieces to orient people on the journey that they’re about to start and see your universe, a journey map – a visual depiction of the recipe that’s going to get you the result, then all the tools and resources.
• This isn’t SWAG (Stuff Without A Goal), think of it a product development and who we can truly get into your programme and give people the incentive structure to want to take one step at a time. I love data, so I can engineer feedback loops to say, once you’ve hit a certain milestone, how can I get you to provide me with the information I need so 1, I can celebrate you, but 2, it also gives me good intel to make the product you’re making better.

BEST MOMENTS

‘In the online space done beats perfect. I approach the standards of the online realm in a corporate way; the client’s either ready or not ready at all.’

‘If you have a digital product, you have to compliment it with something physical because physical can tap into other modalities and senses that digital can’t.’

‘It’s not about you, it’s truly about your customers and their needs.’

‘Boxes can be a tool to take what you’re already talking about/teaching, or the service you’re providing and making it easier for people to have the breakthrough in the tangible way the a digital-only product just can’t.’

ABOUT THE GUEST

Mark Stern is an accomplished serial entrepreneur and the visionary behind Custom Box Agency, an award-winning experience design firm headquartered in Austin, Texas. Leveraging his background as a top-ranked strategy consultant at Deloitte, Mark has guided major retail and lifestyle brands through transformative growth initiatives. He holds an MBA from Duke University and has been recognized as a Forbes Next 1,000 Entrepreneur, as well as featured in Joey Coleman’s bestselling book Never Lose an Employee Again.Mark’s passion for merging the physical with the digital underpins his signature approach of crafting “offline-meets-online” experiences. By moving beyond standard swag and focusing on strategic box campaigns, Mark’s team has successfully launched 100+ direct mail initiatives—boosting conversions, slashing churn, and extending customer lifetime value. As a mentor at SXSW, sought-after keynote speaker, and champion for innovative entrepreneurship, Mark remains dedicated to helping businesses of all sizes adopt experience design as a powerful lever for growth.

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ABOUT THE HOST

Sabine is a corporate strategist turned entrepreneur. She is the CEO and Managing Partner of Alchemy Crew a venture lab that accelerates the curation, validation, & commercialization of new tech business models. Sabine is renowned within the insurance sector for building some of the most renowned tech startup accelerators around the world working with over 30 corporate insurers, accelerated over 100 startup ventures. Sabine is the co-editor of the bestseller The INSURTECH Book, a top 50 Women in Tech, a FinTech and InsurTech Influencer, an investor & multi-award winner.

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On this episode of the Scouting For Growth podcast, Sabine VdL talks to Colin Hirdman, the antidote to automated mediocrity. As a lifelong entrepreneur and co-founder of Monkey Island Ventures, he has spent two decades scaling SaaS tools, digital agencies, and now Rainmaker – a ‘white-glove’ service that ethically automates LinkedIn outreach to turn connections into revenue.

Colin discusses Rainmaker’s ‘Authentic Engine’ framework: 10-30% connection rates, campaigns tailored to micro-audiences, and why human-driven strategies still dominate AI in B2B growth. As well as why he targets 25 people/day — and how even solo founders can replicate this, the ‘criminal justice grad’ who turned entrepreneur, accidently and sold his first startup days after college, and LinkedIn’s automation guardrails: What’s ‘ethical’ vs. what gets you banned.

KEY TAKEAWAYS         

• I’ve done a lot of growth hacking through email and LinkedIn, but I got better results through LinkedIn and ended up building out a software and process for myself. Rainmaker was born through me making it available to other businesses. But, you don’t need me or rainmaker to do any of the things we discuss on this podcast, you can do it manually.
• You have to be authentic on LinkedIn, both as yourself as well as the brands you represent. You should also have an educational mindset – no one wants to be sold to on LinkedIn, but almost everyone is willing to be educated – and an experimentation mindset, trying different features and functions of LinkedIn, stack the things that work and set aside the things that don’t. Understand the pains an barriers that you prospects are trying to overcome and know what it is that you can teach them.
• Growth hacks: LinkedIn Events – if you have a direct competitor, industry or organisation putting on a LinkedIn Event that your business solves for, if you attend that event you can see everyone else who attended that event and create a prospects list. Use people who are big in your area as proxies – use people’s open connections to see all first connections to her, second connections to you and is in your area, and begin connecting to them
• Building out your first connections is critical. I reach out to 15 people per day Monday-Friday during normal working hours. That gives you 500 people per month, which is below LinkedIn’s limits. Typically, you’ll get a 20% connection rate. Within 30 days of sending an invite, and they haven’t connected, withdraw the invite. It’s good hygiene, but after 3 weeks you can reach out to them again. Everything you do after that only gets better and has bigger possibilities as your audience grows.

 

BEST MOMENTS

‘There’s lots of opportunity to engage with you prospects on LinkedIn in ways that are valuable for relationship building and set you up as a thought leader.’
‘People undervalue the value of being a first connection, when you’re a first connection you can see all kids of information about them, direct message them, and use other features and functions to engage with them.’
‘I typically build my audience through Sales Navigator – a tool within LinkedIn that allows you to hone in on audiences..’
‘If you’re using automation that is in any way inauthentic it won’t work, you wouldn’t immediately set up a meeting with someone you just met, I wish people would stop, it’s lazy.’

ABOUT THE GUEST

Colin Hirdman is a lifelong entrepreneur, startup advocate, and visionary behind Rainmaker, a platform revolutionizing LinkedIn’s growth strategies through its "Authentic Engine." As co-founder of Monkey Island Ventures, a venture studio launched in 2007 with childhood friends, Colin has spent nearly two decades fostering tech innovation and scaling ventures like SaaS tools, digital marketing agencies, and software development firms. His passion lies in unlocking the power of authentic relationship-building—evidenced by Rainmaker’s mission to help founders, coaches, and sales teams expand their networks, generate leads, and close deals ethically on LinkedIn.

A Minnesota native, Colin’s journey began with selling his first startup (launched just days after college) and evolved into mentoring entrepreneurs through actionable strategies like LinkedIn automation, audience targeting via Sales Navigator, and educational outreach. His philosophy blends authenticity, experimentation, and a focus on solving audience pain points—principles he shares as a board member of MNblockchain and a sought-after voice in B2B growth.

When not advising startups or hosting LinkedIn livestreams, Colin champions the entrepreneurial spirit, proving that even a criminal justice graduate-turned-accidental-founder can redefine 21st-century scaling. Catch his insights on turning connections into revenue—no bots or spam required.

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ABOUT THE HOST

Sabine is a corporate strategist turned entrepreneur. She is the CEO and Managing Partner of Alchemy Crew a venture lab that accelerates the curation, validation, & commercialization of new tech business models. Sabine is renowned within the insurance sector for building some of the most renowned tech startup accelerators around the world working with over 30 corporate insurers, accelerated over 100 startup ventures. Sabine is the co-editor of the bestseller The INSURTECH Book, a top 50 Women in Tech, a FinTech and InsurTech Influencer, an investor & multi-award winner.

 

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On this episode of the Scouting For Growth podcast, Sabine VdL talks to Georgiana ‘Gia’ Laudi, a strategic advisor, keynote speaker, and co-founder of Forget The Funnel, a consultancy focused on helping B2B SaaS companies drive predictable, recurring revenue through a truly customer-led approach.

In this episode, Gia and I will explore why so many companies get stuck throwing “spaghetti at the wall,” instead of researching who their best customers really are. We’ll look at the common pitfalls teams face when relying solely on funnel-based thinking—plus the steps any organization can take to cultivate a thriving, customer-centric culture. Gia will also share highlights from the remarkable work she’s done with various SaaS brands, as well as tips you can put into practice right away.

KEY TAKEAWAYS

• Two years after drafting up a customer experience map for our company, through the lens of the customer, we grew revenue by 900%. We’d aligned the team and the company, and it facilitated more streamlined conversation, more alignment, more understanding cross-departmentally making things much easier. It gave us a tool and a shared language for operationalising around customer experience.
• A big reason for forgetting the funnel and leveraging a more customer-led approach is through the lens of recurring revenue businesses. Even if you don’t have a recurring revenue business model most businesses agree that customer retention, expanding existing accounts vs finding new customers contains a lot of value. This serves all kinds of businesses very well.
• Customer research is often equated with long, drawn-out projects that are very costly and leave you with more questions than answers. There’s a lot of resistance when we use the term ‘customer research’, we tend to use the term ‘customer insights’. We use targeted, streamlined and intentional research via ‘jobs to be done’ which reveal meaningful patterns from as little as 10-12 people which can identify what leads people to seek your business out.
• Not all customers are created equally, you shouldn’t try to serve every customer, narrow your focus on who really, really cares about the problem that you solve, has a high willingness to pay, deeply understands the value in what you provide and would sing your praises from the mountain tops.

BEST MOMENTS

‘If you orient your operations around the customer experience it becomes easy to make all kinds of decisions.’

‘Existing customers are worth more and are less costly to us as a business vs finding new customers.’

‘Your relationship with your customer does not end with the purchase, it begins with the purchase.’

‘Early stage companies should focus on one customer and do a really good job, later stage companies shouldn’t conflate all customers into a homogenous group but think of segmentation in a meaningful way so you can still provide high-converting and resonating experiences even for multiple segments.’

ABOUT THE GUEST

Georgiana (“Gia”) Laudi is a strategic advisor, keynote speaker, and co-founder of Forget The Funnel, a consultancy specializing in customer-led growth for B2B SaaS companies. With over 20 years of experience in marketing and product strategy, she’s helped high-growth businesses such as Unbounce, Calendly, and Sprout Social deepen customer insights, align teams around customer value, and drive predictable, recurring revenue. As co-author of the book “Forget The Funnel,” Gia advocates a practical, step-by-step approach to uncovering why the best customers buy—and how to ensure more of them succeed post-purchase. 

Based in Montreal, Gia is passionate about turning real customer needs into clear messaging, frictionless onboarding, and expansion strategies that empower businesses to scale sustainably. She joins Scouting for Growth to share her journey, discuss common growth pitfalls, and offer actionable tactics any organization can use to become truly customer-led.

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ABOUT THE HOST

Sabine is a corporate strategist turned entrepreneur. She is the CEO and Managing Partner of Alchemy Crew a venture lab that accelerates the curation, validation, & commercialization of new tech business models. Sabine is renowned within the insurance sector for building some of the most renowned tech startup accelerators around the world working with over 30 corporate insurers, accelerated over 100 startup ventures. Sabine is the co-editor of the bestseller The INSURTECH Book, a top 50 Women in Tech, a FinTech and InsurTech Influencer, an investor & multi-award winner.

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On this episode of the Scouting For Growth podcast, Sabine VdL talks to Ron Rock, Managing Director for the Financial Services Sector at JobsOhio.

When you think "FinTech hub," your mind might automatically jump to Silicon Valley or New York. But there’s a powerhouse in the heartland that's giving these coastal giants a run for their money: Ohio.

In our conversation today, we'll unpack why Ohio – a state that puts you within a two-hour flight of 75% of the U.S. and Canadian financial services industry – might just be the strategic move your startup needs to make.

KEY TAKEAWAYS

• Ohio has the 4th largest financial services economy in the US, so if you’re looking for partnerships, the market, people that’ll have a conversation with you, the operating costs will be a lot less than they are on the coasts in New York and California.
• If you’re a graduate in IT thinking about going into an IT profession, maybe it’s time to think about financial services. If you can do that kind of developing, programming or coding there’s a lot of opportunity in InsurTech and FinTech. 
• There are a few different pillars you have to have for growth. The first is the economy in the state, which we do. Then, you have to have the ecosystem of players – the investors, large companies, startups that have found footing, and then the talent in that ecosystem has to be there as well. When we look at the talent that needs to fill the jobs of the future in financial services, we have to make sure the curriculums are up to par, including AI and low-code environments.
• We’re not a one-size-fits-all, we have programmes that didn’t fit earlier stage companies. We looked at that and how we could support formally and informally and now we have 3 innovation across the state. These give support whether that’s proximity to other innovators to incentives like JobsOhio growth Cap to support earlier state companies.

BEST MOMENTS

‘London and Mid-Western states have similar mentalities with amicable relationships. We find a way to make something happen.’

‘Startups have found footing in Ohio because of the climate we’re in, we don’t have large catastrophes or losses, so if you’re testing a new product or company you have that in your favour.’

‘Ohio is a microcosm of a larger market, almost like a sandbox in which you can pay before you launch.’

‘I call myself a connector, or facilitator, it’s the core of my job. I have to know the industry but I’ll never get deep into knowing exactly what the industry is doing. So I stay in my lane and make connections to the right individuals, listen to companies, and introduce people.’

ABOUT THE GUEST

Ron Rock is a forward-thinking business management executive and Managing Director of JobsOhio’s Financial Services Sector. With over two decades of experience spanning financial services, insurance, economic development, and process improvement, Ron is renowned for creating and executing strategic growth plans that boost market share, elevate customer loyalty, and broaden service offerings.

A dynamic leader, innovator, strategist, and connector, Ron bridges the gap between traditional institutions and emerging technology ventures. He regularly partners with founders, investors, and corporate stakeholders to identify opportunities for expansion into Ohio—home to the nation’s fourth-largest financial services economy. Under Ron’s guidance, JobsOhio provides tailored incentives and support, empowering promising fintech and insurtech startups to flourish while meeting the needs of major banks and insurers throughout the state.

Known for his collaborative style and commitment to continuous innovation, Ron’s work centers on connecting bright ideas with meaningful partnerships, ultimately creating jobs and sparking economic growth. His deep understanding of market dynamics, coupled with his emphasis on data-driven strategy, has positioned him at the forefront of Ohio’s rise as a nationwide hub for financial technology and insurance innovation.

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ABOUT THE HOST

Sabine is a corporate strategist turned entrepreneur. She is the CEO and Managing Partner of Alchemy Crew a venture lab that accelerates the curation, validation, & commercialization of new tech business models. Sabine is renowned within the insurance sector for building some of the most renowned tech startup accelerators around the world working with over 30 corporate insurers, accelerated over 100 startup ventures. Sabine is the co-editor of the bestseller The INSURTECH Book, a top 50 Women in Tech, a FinTech and InsurTech Influencer, an investor & multi-award winner.

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On this episode of the Scouting For Growth podcast, Sabine VdL talks to Alon Kaufman, CEO and Co-Founder of Duality Technologies, a company that is revolutionising the way organisations collaborate on data while preserving privacy and security.

During today’s conversation, we’ll explore the vision behind Duality Technologies, the real-world problems it is solving, and how organisations can future-proof themselves against risks by adopting privacy-preserving technologies. We’ll also dive into Alon’s inspiring journey as a technology leader and his perspective on the ethical and strategic aspects of data collaboration in the age of AI and Big Data.

KEY TAKEAWAYS

• Combining and enhancing data sets is becoming more and more challenging in a world where privacy, security, regulations and data protection are becoming more critical. This is a good thing. What inspires us at Duality is to find a way to allow organisations to unlock the challenges around working together on data in a way that both protects the data and allows you to get the utility out of it.
• At the source of Duality is: How can we work on data sets without leaking or sharing the data. That’s where homomorphic encryption comes in. This allows us to work on and analyse data while it remains protected or encrypted.
• Two companies each have a list of customers and they both want to understand how many customers they have in intersection. The way you did this before is for company A to disclose it’s list of customers to company B which does the analysis and fins the intersection or go to a trusted third party. With duality, the two companies can use our software platform to run a computation that comes up with the intersection without either company seeing each other’s data.
• We all want our governments and law enforcement to be able to do their work, but we don’t want them to pull in every data point that we leave outside. Duality allows law enforcement investigations to run queries and analytics only on data that is allowed and only giving the insights that are needed. Government and healthcare – where data sets are large an sensitive – are big places where Duality has been successful.

BEST MOMENTS

‘In order to get the most value out of data, the more you can bring data sets together and enhance them the better off you are.’

‘Duality’s mission is to run AI data science analytics on data sets that cannot simply be centralised, and doing it where ethe data is  while making sure the data isn’t exposed, privacy isn’t leaked or challenges of data localisation and regulation are not violated.’

‘Companies that already know to work on their own data, and control it, can now go to the next step and do it in a collaborative way.’

‘Insurance companies need to work together around fraud because the fraudsters utilise the fact different companies don’t talk and will attack one and then the other because they know the level of data shared between them is limited.’

ABOUT THE GUEST

Alon Kaufman is the CEO and Co-Founder of Duality Technologies, a pioneering company at the forefront of data encryption and privacy technologies. With over 20 years of experience in technology leadership, Alon has a rich background that spans across Big Data, Data Science, Machine Learning, and Cybersecurity.

As a thought leader, Alon frequently speaks on topics related to Big Data, Cybersecurity, and Innovation. He is committed to advancing the conversation around data privacy and security.

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ABOUT THE HOST

Sabine is a corporate strategist turned entrepreneur. She is the CEO and Managing Partner of Alchemy Crew a venture lab that accelerates the curation, validation, & commercialization of new tech business models. Sabine is renowned within the insurance sector for building some of the most renowned tech startup accelerators around the world working with over 30 corporate insurers, accelerated over 100 startup ventures. Sabine is the co-editor of the bestseller The INSURTECH Book, a top 50 Women in Tech, a FinTech and InsurTech Influencer, an investor & multi-award winner.

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On this episode of the Scouting For Growth podcast, Sabine VdL talks to Sara Simeone, an award-winning entrepreneur behind NoCodeLab.ai, the First Vibe Coding Launchpad that helps non-technical dreamers ship AI-powered products in just five weeks—no keyboard sorcery required.

Whether you’re a Gen Z founder sketching ideas on a dorm whiteboard, an investor scouting the next scalable platform, or a corporate leader hunting for fresh growth engines, Sara’s story is your front-row seat to how Vibe Coding is about to change the way we build.

KEY TAKEAWAYS

• Vibe coding is defined as creating something using your natural language and vibe with the code to try to understand how the product in front of you is changing as you add more prompts/features. It’s an evolution of the drag-and-drop of no-code platforms but allows you to express yourself in a clear, specific and tangible way to translate visions into products.
• When I stepped into the startup founder world, I realised that there was a very big problem: There are a lot of subject matter experts who had a lot of dreams, but they couldn’t make these into tangible products. A lot of accelerator programmes only teach you how to launch a product rather than create one because they take for granted that you have a technical co-founder or you can create it yourself, this excludes non-technical founders from a big portion of the entrepreneurial world. Founders don’t need to become techies, but they need a new process to make tch work for them. That’s when I realised AI can help.
• My goal is to give non-technical founders the creative freedom to move fast but with the discipline of the corporate world. We guide them to develop something new, that wouldn’t have been able to have been developed before. It’s now possible to create, realise and build that idea, it’s a mindset shift where we can become our own CPOs, CEOs, CMO, COOs, etc, we just need the right community around us.
• I want founders to be aware that they can solve their own problems and they can build something in plain English. When you’re building something, ask yourself who are the customers? What do they need? How much am I going to charge for this? Once there you can start generating technical foundations and product requirements – front/back end, database, APIs, etc in order to create that product.

BEST MOMENTS

‘Vibe coding was coined in 2025, so it’s brand new, but I’d been doing it before the term was created.’

‘AI gives us a lot of tools but we need to know how to use them.’

‘The beauty of AI platforms is that if you see that something is going wrong you can question the code, understand what’s wrong and ask the AI to fix it for you.’

‘With vibe coding and NoCodeLab you can build your ideas in days, weeks, or months depending on your technical expertise or background.’

ABOUT THE GUEST

Sara Simeone is a multi-award-winning entrepreneur and product strategist who has spent the past two decades turning frontier technologies into real-world growth engines. Today she wears several cutting-edge hats: Founder of NoCodeLab.ai, the first vibe-driven coding accelerator for non-technical founders; CEO & Co-founder of Niftyz.io, the Web3 token-factory that lets brands transform data and IP into tradable digital assets; and lecturer in Blockchain For Business at the MedieInstitutet in Sweden. 

ABOUT THE HOST

Sabine is a corporate strategist turned entrepreneur. She is the CEO and Managing Partner of Alchemy Crew a venture lab that accelerates the curation, validation, & commercialization of new tech business models. Sabine is renowned within the insurance sector for building some of the most renowned tech startup accelerators around the world working with over 30 corporate insurers, accelerated over 100 startup ventures. Sabine is the co-editor of the bestseller The INSURTECH Book, a top 50 Women in Tech, a FinTech and InsurTech Influencer, an investor & multi-award winner.

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On this episode of the Scouting For Growth podcast, Sabine VdL talks to Ivan Pylypchuk, the CEO of Softblues, and Olha Pylypchuk, the company’s COO.

In today’s discussion, we’ll explore: What Agentic AI is and why it’s poised to disrupt traditional business processes, how Ivan and Olha are leveraging multi-agent systems to solve domain-specific challenges and deliver business transformation, and the future of AI agents and their role in shaping the workplace of tomorrow.

KEY TAKEAWAYS

• If you talk about traditional AI systems, they can handle one simple, specific task, such as image recognition, data classification, content generation. Agentic AI is more autonomous and capable of complex decision making across multiple steps. Our approach is focussed on controlled, multi-agent systems. 
• The biggest challenge companies face is collecting data and putting it together. Often, companies have their valuable data spread across different systems and departments, like customer databases, email records, business software. These don’t always talk to each other. To have an effective AI implementation, you must make sure that all this data is collected neatly and accurately.
• Surprisingly, some companies don’t know how their people work. When you observe their processes sometimes, they miss important details about their daily operations which can create a lot of wasted investment when we rectify these mistakes afterwards. That’s why we invest a lot of time work with and talking to the businesses about how their workflows move from point A to B. Then we can enhance them with the help of AI.
• How team members embrace this technology is very important. Even a perfect solution will fail it teams don’t use it. We create simple interfaces and make sure our systems explain their recommendations in plain language. This approach improves the understanding of how AI works dramatically and build trust.

BEST MOMENTS

‘Agentic AI gives us scalability in different domains, explainability to understand what it’s doing, so we can provide the exact information that is needed across an organisation.’

‘It’s important to start very small, on a piece of a project so the AI can show clearly its quick results. After the goal has been demonstrated, then we scale the solution.’

‘Our recruitment solution help reduced time to hire by 60% and provided an increase in the quality of hires by 40%.’

‘It gives you more time to do strategic work that brings more value to the business than managing this data.’

ABOUT THE GUEST

Ivan Pylypchuk is the CEO and AI Solution Architect at Softblues, a company specializing in building multi-agent AI systems to tackle real-world business challenges.

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Olha Pylypchuk is the Co-founder and Chief Operating Officer of Softblues, where she drives operational excellence and spearheads AI-driven business automation initiatives.

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ABOUT THE HOST

Sabine is a corporate strategist turned entrepreneur. She is the CEO and Managing Partner of Alchemy Crew a venture lab that accelerates the curation, validation, & commercialization of new tech business models. Sabine is renowned within the insurance sector for building some of the most renowned tech startup accelerators around the world working with over 30 corporate insurers, accelerated over 100 startup ventures. Sabine is the co-editor of the bestseller The INSURTECH Book, a top 50 Women in Tech, a FinTech and InsurTech Influencer, an investor & multi-award winner.

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On this episode of the Scouting For Growth podcast, Sabine meets Areiel Wolanow, the managing director of Finserv Experts, who discusses his journey from IBM to founding FinServ Experts, emphasising the importance of focusing on business models enabled by technology rather than the technology itself.

Areiel delves into the challenges and opportunities presented by artificial intelligence, responsible AI practices, and the implications of quantum computing for data security, highlighting the need for organisations to adapt their approaches to digital transformation, advocating for a migration strategy over traditional transformation methods

KEY TAKEAWAYS

• Emerging tech should be leveraged to create new business models rather than just re-engineering existing ones. Understanding the business implications of technology is crucial for delivering value.

• When harnessing artificial intelligence, it's essential to identify the real underlying problems within an organisation, assess its maturity, and build self-awareness before applying maturity models and gap analyses.

• The EU AI Act serves as a comprehensive guideline for responsible AI use, offering risk categories and controls that can benefit companies outside the EU by providing a framework for ethical AI practices without the burden of compliance.

• Organisations should prepare for the future of quantum computing by ensuring their data is protected against potential vulnerabilities. This involves adopting quantum-resilient algorithms and planning for the transition well in advance.

• Leaders should place significant responsibility on younger team members who are more familiar with emerging technologies. Providing them with autonomy and support can lead to innovative solutions and successful business outcomes.

BEST MOMENTS

'We focus not on the technology itself, but on the business models the tech enables.'

'The first thing you have to do... is to say, OK, is the proximate cause the real problem?'

'The best AI regulations out there is the EU AI Act... it actually benefits AI companies outside the EU more than it benefits within.'

'Digital transformations have two things in common. One is they're expensive, and two is they always fail.'

ABOUT THE GUEST

Areiel Wolanow is the managing director of Finserv Experts.  He is an experienced business leader with over 25 years of experience in business transformation solutioning, sales, and execution. He served as one of IBM’s key thought leaders in blockchain, machine learning, and financial inclusion. Areiel has deep experience leading large, globally distributed teams; he has led programs of over 100 people through the full delivery life cycle, and has managed budgets in the tens of millions of dollars.

In addition to his delivery experience, Areiel also serves as a senior advisor on blockchain, machine learning, and technology adoption; he has worked with central banks and financial regulators around the world, and is currently serving as the insurance industry advisor for the UK Parliament’s working group on blockchain.

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ABOUT THE HOST

Sabine is a corporate strategist turned entrepreneur. She is the CEO and Managing Partner of Alchemy Crew a venture lab that accelerates the curation, validation, & commercialization of new tech business models. Sabine is renowned within the insurance sector for building some of the most renowned tech startup accelerators around the world working with over 30 corporate insurers, accelerated over 100 startup ventures. Sabine is the co-editor of the bestseller The INSURTECH Book, a top 50 Women in Tech, a FinTech and InsurTech Influencer, an investor & multi-award winner.

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On this episode of the Scouting For Growth podcast, Sabine VdL talks to Lisa Bechtold, global executive and strategic leader in technology and law who currently serves at the head of AI governance from a transformative viewpoint at Zurich Insurance Group.

In this episode, we explore the challenges and opportunities of the current AI transformation, what it takes to drive innovation in insurance while minimizing potential risks about AI, the role of digital trust and sustainability in leveraging AI for long-term growth, and how leaders can prepare their teams for the digital transformation ahead of us.

KEY TAKEAWAYS

• AI governance is about how we use AI, which already affects all areas of our private and business lives. The acceptance and potential success of AI applications, tools and use cases correlate with the respect of legal systems and the culture of the country or region.
• With the tools, systems and platforms we’ve built at Zurich, we’ve driven and scaled AI adoption, including the reuse of solutions which have proven extremely successful. In parallel, we drive AI literacy to foster adoption, but also to ensure AI tools are being used in an optimal way. For example, setting the right prompts is crucial for generating the most valuable output from GenAI tools.
• On one hand, we invest in the education of our workforce, with digital upscaling and AI literacy in particular. On the other hand, it’s crucial to allow for experimentation in a safe sandbox environment so that everyone is embrace the technological opportunities. Insurance has always been a data-driven industry, so the adoption of AI techniques is very well founded in insurance, from risk modelling to all phases of the insurance business value chain.
• Looking ahead, with the AI revolution taking place this year, both opportunities and risks will be taken to another level. Today,AI systems are beginning to autonomously interact with one another and adapt their behaviours accordingly. I expect, as things increase within both the interaction of individual AI agents as well as in the creation of high-performance, multi-agent systems. Such multi-agent systems bring a multitude of business opportunities but also trigger challenges, such as potential information asymmetries and miscoordination, all of which need to be understood and managed.

 

BEST MOMENTS

‘The goal of deploying AI solutions must be to optimise the benefits of the technology while effectively minimising the risks.’
‘AI governance is the foundation of being a catalyst of AI innovation and ensures high-quality outcomes and inspires trust in customers.’
‘Today we’re focusing on the scalability and further optimisation of our AI capabilities.’
‘Managing the complexity of multi-agent systems in a safe and lean way while optimising business value will be one of the key priorities for 2025.’

ABOUT THE GUEST

Lisa Bechtold: As a Global Executive and Strategic Leader and Leader in Technology & Law, I have profound expertise and experience in Data, AI, Governance, Digital Risk and Regulatory Affairs to protect corporate assets and optimise business performance.

In my current role as Head of AI Governance at Zurich Insurance Group, I have pioneered and led the operationalisation of a framework for AI Quality & Safety to oversee the development and deployment of AI solutions globally.

My multifaceted background positions me perfectly to provide strategic advice on data, digital solutions, and technology topics, integrating legal & risk considerations, to generate sustainable business value and digital trust as a competitive edge.

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ABOUT THE HOST

Sabine is a corporate strategist turned entrepreneur. She is the CEO and Managing Partner of Alchemy Crew a venture lab that accelerates the curation, validation, & commercialization of new tech business models. Sabine is renowned within the insurance sector for building some of the most renowned tech startup accelerators around the world working with over 30 corporate insurers, accelerated over 100 startup ventures. Sabine is the co-editor of the bestseller The INSURTECH Book, a top 50 Women in Tech, a FinTech and InsurTech Influencer, an investor & multi-award winner.

 

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On this episode of the Scouting For Growth podcast, Sabine VdL talks to Alex Schmelkin, a visionary entrepreneur who's reshaping the future of insurance operations. Alex is the Founder and CEO of Sixfold, a company at the forefront of harnessing Generative AI to empower insurance underwriters with groundbreaking tools and capabilities.

Today, we'll explore how Sixfold is leveraging Generative AI to transform underwriting practices, the challenges and opportunities in implementing AI at scale, and Alex's vision for the future of insurance operations.

KEY TAKEAWAYS         

• There’s close to $7 trillion of premium written around the globe every year. That equals 7% of global GDP, it’s an enormous amount of premium that’s needed for the world to function and for people and businesses to take risks. The most underserved population are the underwriters, the people making decisions day in day out on that $7 trillion worth of business trying to figure out the good and bad risks and why. There’s so little support for these unsung heroes.
• The typical underwriter is reading the equivalent of a novel every 2-3 days in documentation. These are not interesting fiction novels, they’re information-dense losses, statements of values of property and exposures. We’ve expected them to consume more and more but it’s information overload. Enter language models and AI, in the first time in human history we have the ability to take in a nearly limitless volume of data and help the underwriter to see through that to find the patterns without having to read every single word on every single page and free them to do the extra research at the end to find the best result for the end customer.
• Regulators understand that AI is here and have already embraced it. They’re not as ahead of it as we would like them to be, as an industry, and they’re not getting everything right. But by putting a few fence posts around the problem we’re trying to solve they’ve forced the conversation and the industry to respond to it and to start rolling out the way we are with some of these AI transparency partner models.
• The single challenge we run into everywhere is underwriter trust. The underwriters, despite being overworked, there not being enough of them, and despite it being a challenging job, are really good at what they do. The reason is they’ve been trained over the years to do everything they can to get the right answer. They’re the front line protecting insurance companies from bringing on bad risks. The hardest thing is to convince them is that AI is accurate. If they have a bad experience with AI first time they may not go back ever.

 

BEST MOMENTS

‘I found insurance – or it found me – almost 20 years ago and I’ve never looked back, and it’s all underwriting all the time.’
‘The biggest use of GenAI today is helping underwriters to find more accuracy, be more effective, and more transparent in their underwriting efforts.’
‘We attempt to arm the human with a bevy of different things for the that are the less value-producing part of their jobs.’
‘The human is so much more effective when they’re working beside a robot that helps them be more accurate and more efficient at their job.’

ABOUT THE GUEST

Alex Schmelkin is the Founder and CEO of Sixfold and is at the forefront of revolutionizing how insurance underwriters operate through Generative AI—a game-changing approach that not only enhances decision-making but also streamlines processes for a more efficient future.

His knack for identifying industry pain points and transforming them into innovative solutions has been the backbone of his success. With a deep-rooted belief in the power of technology to drive growth, Alex has consistently pushed the envelope, challenging norms and inspiring those around him.

Beyond his entrepreneurial endeavors, Alex is a dynamic speaker who captivates audiences with insights on SaaS, customer experience, and technology ethics. His passion for responsible innovation shines through in every conversation, as he advocates for solutions that not only meet business needs but also uphold ethical standards.

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ABOUT THE HOST

Sabine is a corporate strategist turned entrepreneur. She is the CEO and Managing Partner of Alchemy Crew a venture lab that accelerates the curation, validation, & commercialization of new tech business models. Sabine is renowned within the insurance sector for building some of the most renowned tech startup accelerators around the world working with over 30 corporate insurers, accelerated over 100 startup ventures. Sabine is the co-editor of the bestseller The INSURTECH Book, a top 50 Women in Tech, a FinTech and InsurTech Influencer, an investor & multi-award winner.

 

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