Listen Legally to Popular Authors Full Audiobooks in Business, Management

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Title: The Curated Experience

Subtitle: Engineering Customer Service to Build Loyalty

Author: Amas Tenumah

Narrator: Jeff Couch

Format: Unabridged

Length: 2 hrs and 20 mins

Language: English

Release date: 08-06-15

Publisher: Bien Press

Ratings: 2 of 5 out of 3 votes

Genres: Business, Management

Publisher's Summary:

We are in the age of the empowered customer. There are more and more customer choices, greater and greater demands on organizations. Your Customers want to contact you utilizing an ever-growing number of channels, but still expect a continual and contextual conversation with you throughout their journey. The expectations from your customer is no longer to just resolve their issues on the first try, but instead to anticipate their next need. The stakes for customer facing organizations are getting higher and higher. Fortunately, there are more opportunities today to delight customers than at any time in history.

In my book, I make the case that customer experience is not just a differentiator it is the reason your organization exists. Profits and long-term growth are by-products of delighting customers. Whether you support customers through a call center or you are an army of one you will learn how to create an environment that is intentional about delighting customers. We will explore the three vital components to achieve this liberating structures, data driven technology and empowered people. The Curated Experience: Engineering Customer Service to Build Loyalty teaches us that it is about intentionally crafting a better Customer Experience.

Members Reviews:

This is a must read for anyone that wants clarity in to the customer experience

Tenumah really nails this one...one take away from the book is you can clearly see that he has been in the trenches and won the battles. This book takes what would seem to be an easy or ordinary topic and defines it with precision, taking it to a masterful level.

He absolutely knows his stuff.

Excellent

The Curated Experience is common sense CX methodology with no sugar-coating and without pulling punches. This is not philosophy, but as the subtitle suggests, a blueprint. CX according to Tenumah isn't an end unto itself, some sort of feel-good effort meant to assuage or pacify customers. It certainly isn't a slogan; it also shouldn't be allocated to the expense side of the P&L. Instead, he contends that putting the customer first by taking practical and tangible steps through his or her journey not only results in improved CSAT and NPS, but that improved revenue subsequently follows. When businesses remove obstacles and reduce the effort it takes for consumers to transact, when they feel understood and valued, the results according to Tenumah are increased growth and profits because of delighted customers. I highly recommend The Curated Experience.

Excellent points made

I originally intended to read this book at a leisurely pace, however once I started reading I did not want to stop. The author gives many real-life examples which make the principles therein easy to digest and apply to unique situations. This book is a must-read for anyone in a customer-facing organization and obviously comes from the viewpoint of someone with extensive knowledge of the customer experience and what it lacks. I highly recommend!

An Enlightened Must Read

A must read for anyone that touches the customer directly or makes the decisions that impact those conversations.

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Title: Business Innovation Explained

Subtitle: MBA Fundamentals - Things You Will Learn in Business School Book 2

Author: Can Akdeniz

Narrator: Saethon Williams

Format: Unabridged

Length: 33 mins

Language: English

Release date: 07-10-15

Publisher: Can Akdeniz

Ratings: 5 of 5 out of 1 votes

Genres: Business, Management

Publisher's Summary:

Today, business innovation is a buzzword you hear everywhere. There are conferences, books, TED talks, and college classes all dedicated to innovation. What is innovation? How do you make sure that your company is innovating? How do you make sure that innovation doesn't hurt your company at all? This book answers all those questions and more.

This book contains:

Members Reviews:

cool history of innovation

This is a cool history of innovation. It helped me understand more about innovation, and how the term evolved and what exactly it means in today's world.

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Title: The Network Always Wins

Subtitle: How to Influence Customers, Stay Relevant, and Transform Your Organization to Move Faster than the Market

Author: Peter Hinssen

Narrator: John Haag

Format: Unabridged

Length: 7 hrs and 15 mins

Language: English

Release date: 07-09-15

Publisher: McGraw-Hill Education

Ratings: 4.5 of 5 out of 9 votes

Genres: Business, Management

Publisher's Summary:

The definitive business guide to surviving and innovating in the digital age

The world is changing faster than ever. With the rise of new digital markets and the consequent networkization of our environment, the phrase "the customer is always right" takes on a whole new meaning.

This powerful guide from serial entrepreneur and radical innovation consultant Peter Hinssen shows you how to keep your company up to speed with your market, engage with customers at a time when loyalty keeps fading into the background, and transform your organization into a network in order to thrive in this era of digital disruption.

The Network Always Wins provides step-by-step strategies to help you:

This business guide is as illuminating as it is pleasant and fun to listen to. It provides everything you need to adapt your organization for this exciting new age of networks and digital disruption. You'll learn how to evolve faster, connect deeper, and make better decisions than ever before. You'll find proven methods to speed up your reaction time, beat the clocks of your competitors, and anticipate consumer trends before they even happen.

In today's fast-moving marketplace, networks are power. This book shows you how to harness that power. For your company. For your customers. For your continued success in the digital age.

Members Reviews:

Where is the world of technology going?

An excellent overview of where technology is going. A good complement to Platform Scale: How an emerging business model helps startups build large empires with minimum investment.

For innovation lovers

This is a must read book about the technology society, full of stories and interesting ideas.

Mixed

Another day, another book that promises to be the definitive guide to innovating in the digital age. To overuse a phrase, if I had a pound for every bookâ

Is this a bad book? Absolutely not - it is just a question of whether it deserves its self-awarded âdefinitiveâ status as otherwise it does a reasonable job of explaining how a company can possibly retain its position at the top table, engaging and delivering benefit to customers as competitive pressures increase through the network effect and by being a so-called network organisation.

Core to the authorâs philosophy is how a company can react to markets that are changing, developing and being ever demanding at a pace that you cannot compete with, let alone control or observe. The author describes this book as being a survival guide that will teach you the new rules of the land and how to reinvent your company. One suspects you will need other help to achieve this goal.

Reading through the book there was a bit of a love-hate relationship developing: at times you really felt a connection with the authorâs messages and then things went cold and quite disconnected. Rinse and repeat. Combine this wavering feeling with the bookâs self-described âdefinitiveâ status and its fairly heavy price (compared to similar books, where even a few dollars above the normal range tends to stand out like the âadornmentsâ on a bulldog) and it is hard to see it as anything other than an interesting, useful tool to add to your collection rather than your indispensible multitool that you would carry everywhere and rely on daily.

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Title: Project Management QuickStart Guide

Subtitle: The Simplified Beginner's Guide to Project Management

Author: ClydeBank Business

Narrator: Lucy Vest

Format: Unabridged

Length: 1 hr and 9 mins

Language: English

Release date: 06-11-15

Publisher: ClydeBank Media LLC

Ratings: 3.5 of 5 out of 44 votes

Genres: Business, Management

Publisher's Summary:

Project management is quickly becoming one of the fastest growing fields in the current job market. Often considered a science due to its technical analysis and methodology grounded in theory, project management skills are transferable and relevant to almost every industry. Project management career positions are diverse in nature and can be found in construction and development companies to software design and IT companies. More recently project management has established itself as a profitable and sustainable career choice for many individuals within the business world and has been shown as a great place to start on the path to C-level positions.

Project management itself, however, is far more than just a position title or career choice. Almost every job in the current market demands and stresses that individuals be able to multitask and handle multiple activities at once - both of which are at the core of project management. In order to be able to honestly and confidently claim to possess these skills you must understand the fundamentals of project management.

In this book I'll start at square one with the fundamentals. Step by step I'll take you from the basics of creating a budget, schedule, and scope to more advanced topics such as mitigating project risks and expectation management techniques. I'll teach how to manage and control any type of project of any magnitude.

This book will serve as a great introduction to individuals who are pursuing careers as project managers, current project managers looking to review key topics and prepare for the Project Management Professional exam, or those individuals simply looking to add project management skills to their repertoire.

PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your My Library section along with the audio.

Members Reviews:

Comprehensive with outstanding attention to detail

Would you recommend this audiobook to a friend? If so, why?

I would recommend this book to anyone who is in the corporate world and affected in any respect by large project management, as well as small business owners who deal with managing large projects

What does Lucy Vest bring to the story that you wouldnt experience if you just read the book?

Honestly, I found Ms. Vest's reading dry and uninspiring. Actually, that's okay -- because this is a pretty cut and dry book. It's about a clear cut system, and part of the goal of this system is *avoiding* drama of projects gone wrong.

Any additional comments?

I at first expected this to be a book that would be great for listening to in the car -- actually, it's not. A listening to the book calls for referring to the companion pdf with illustrations. I mean, the narrator LITERALLY calls for you to refer to specific illustrations at points in the books. Once I adjusted my expectation, the book felt more like a private session with a highly experienced tutor, who was walking me through all the concepts through both work and image.This is an extremely detail oriented book, and while I do not work within the corporate world, I found great value in applying many of these concepts to projects I need to manage as a small business owner.

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Title: Pinterest Ultimate Guide

Subtitle: How to use Pinterest for Business and Social Media Marketing

Author: Lance MacNeil

Narrator: Charles Orlik

Format: Unabridged

Length: 40 mins

Language: English

Release date: 05-18-15

Publisher: dsk-enterprise

Ratings: 4 of 5 out of 11 votes

Genres: Business, Management

Publisher's Summary:

One of the hottest social networking sites today is Pinterest. Although the site still lags behind global behemoths Facebook and Twitter in terms of number of registered users, Pinterest has nonetheless had a steady and progressive rise over the years, thanks in large part to its heavy focus on gorgeous images.

The site's enormous success is definitely one for the books. Latest figures show that Pinterest has over 70 million registered users across the world, with a huge bulk of them - or more than 50 million users - coming from the United States alone. According to webpage ranking service Alexa, Pinterest is the 27th most frequently visited website in the world. Without a doubt, Pinterest definitely counts as a total force to reckon with in the social media sphere. That's a giant leap from its initial days in 2010: the year it was founded by Paul Sciarra, Evan Sharp, and Ben Silberman.

With over 300 people currently employed by Pinterest, it continues to forge ahead as it battles it out for social media supremacy against both new and established competitors.

Members Reviews:

Great resource

No fluff and straight to the point. Fantastic explanations and mentions good tips other Pinterest marketing books don't even touch. Highly recommend.

Bogus!

As if the author simply went to various on line sources and copied content. He repeats himself over and over. Probably only 10 minutes of actual content, none of it original or thoughtful. Can I get my $ back?!

Pinterest Interest

PINTEREST ULTIMATE GUIDE was a great informative look at how to use the site and how it can benefit you. This audiobook will help you with your networking skills as well as marketing. It's a good idea to know the best way to get the most from it.

Pinterest launched into the social network scene in 2010 among the biggies such as Facebook and Twitter and has been very successful. It ranks third after Twitter and Facebook in it's popularity. With advertisers and businesses getting in on Pinterest, it has mostly appealed to women for its recipes, clothing, and do-it-yourself projects, but I foresee a trend in more men getting involved in the future.

This is a super guidebook on how to get started and things you need to know if you're already using the site. It's informative and definitely worth checking out. It's a good way to network for everyone. This is a great how-to book by Lance MacNeil.

Charles Orlik does a terrific job bringing the information to the listener. He speaks clearly and is easy to follow. He delivers straight talk at a good pace and makes this a nice, easy listen. If you're curious about Pinterest, here's your opportunity to learn how to use it to your advantage.

Audiobook received in exchange for an honest review.

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Title: Scrum QuickStart Guide

Subtitle: The Simplified Beginner's Guide to Scrum

Author: ClydeBank Business

Narrator: Lucy Vest

Format: Unabridged

Length: 2 hrs

Language: English

Release date: 04-29-15

Publisher: ClydeBank Media LLC

Ratings: 4 of 5 out of 49 votes

Genres: Business, Management

Publisher's Summary:

Completing a project as a team is one the fundamental elements of the current professional climate. Getting internal and external projects, ranging from the IT sector to the construction development, to work together efficiently and effectively is a common challenge faced by almost every organization. Fortunately, management architects have developed multiple strategies to tackle projects. One of the most highly adopted is the scrum method.

Differing greatly from the traditional "waterfall" or "relay" approach to project management methodology, scrum emphasizes the importance of a cross-functional team that pushes forward together to a collective goal - the project's success. Implementing such tactics as "daily scrums" in which all members of the team are held accountable for their accomplishments, current tasks, and potential obstacles, scrum attempts to create a real "team" amongst the members so that individuals must move forward together. This is similar to what occurs within a scrum on the rugby field.

This holistic approach doesn't just embrace the importance of progressing as a team. It also raises several important question that highlight potential inefficiencies within an organization, specifically related to resource allocation, accountability, and task management. Not to be overlooked, the approach taken even from the smallest projects within an organization can ultimately define overall success.

PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your My Library section along with the audio.

Members Reviews:

Must have Project management methods and practices

If you're a software developer or project manager then at some point you're going to come across the phrases "agile" and "scrum".

I think I ought to lay out a little disclaimer that I am a proponent of scrum processes and agile methods in general. As a software developer of 30 years experience I've been exposed to almost all the popular (and unpopular) productivity and management methods you can shake a stick at when it comes to getting software from the "good idea" to "being used and loved" stages. Some I hated, some I loved but didn't work and, despite a few enforced sojourns from it, I keep coming back to Scrum. I also use the pomodoro technique but that's not covered in this book.

First the negatives; the free review copy I received contained several audio errors where the narration either faded out or repeated words or sentences. A few other people had mentioned this on their reviews too. I discussed this with Clydebank directly and a new, corrected version of the audio will be replacing the version I listened to. A brief look at their responses to review comments should make it clear they are fairly responsive to criticism and appear to value customer service - something they actually reiterate in the audio too. Pretty unique in the audiobook world I think and an admirable quality. Top marks for this.

Now the raft of positives; a superb book which thoroughly covers what Scrum is, why it's worth adopting along with quotes and case studies to back up this suggestion.

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Title: The Reciprocity Advantage

Subtitle: A New Way to Partner for Innovation and Growth

Author: Bob Johansen, Karl Ronn

Narrator: Kevin Stillwell

Format: Unabridged

Length: 6 hrs and 14 mins

Language: English

Release date: 02-26-15

Publisher: Audible Studios

Ratings: 4.5 of 5 out of 7 votes

Genres: Business, Management

Publisher's Summary:

A powerful new kind of competitive advantage is now possible thanks to technological and social disruptions that are already occurring. These disruptions revolutionize how companies can partner to create new growth. The Reciprocity Advantage shares a model for creating that growth: define your right-of-way (the underutilized resources you already own that you can share with others), partner to do what you can't do alone, experiment to learn, and scale the new business at low risk.

Reciprocity and advantage are words that are not normally seen together, but reciprocity - giving now to get later - will become a normal part of winning in the future. The Reciprocity Advantage shows you how to leverage new forces like digital natives and cloud-served supercomputing now into massively scalable, profitable, incremental growth for your business.

Provocative and pragmatic, leading 10-year forecaster Bob Johansen and experienced business developer Karl Ronn describe how to lean in to disruptions to create new growth for your business. They include actual cases showing early successes for a range of companies and nonprofits like IBM, Microsoft, Google, Apple, and TED. They then provide key exercises to define your promising new ideas and nurture them into healthy new businesses. Their recommendations are based on practical experience in managing the problems of new business creation and many years of helping others see the future more clearly. Distilled from hands-on work, this book gets you started today on creating your own reciprocity advantage.

Members Reviews:

Love it

Another great book from Bob. Insighful, simple, Bob invites you to prepare yourself and your company for the future, thanks.

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Title: Operations Management: A Summary

Author: Trevor Clinger

Narrator: John Lesser

Format: Unabridged

Length: 11 mins

Language: English

Release date: 01-13-15

Publisher: Trevor Clinger

Ratings: 3.5 of 5 out of 4 votes

Genres: Business, Management

Publisher's Summary:

Without any form of operations management, the major firms of today would be in the process of putting up their white surrender flag. Operations management is extremely important to the business world, because it is now the main factor to consider in attempts to gain an edge over a competitor. Operations management is the business activity that involves the design, development, and maintenance of systems and processes that transforms resources, such as raw materials, technology, and labor, into goods and services that meet the customer's needs. This paper was written for a final paper for an operations management college class. I currently hold an Associates Degree of Business Management Technology, and hold the title of being a Junior in my pursuit of obtain a Bachelor's of Business Management.

Members Reviews:

A great guide to help managers manage better!

Where does Operations Management: A Summary rank among all the audiobooks youve listened to so far?

It actually ranks pretty high because of it's usefulness. When managing a business, some managers tend to forget about the operations segment or are afraid to engage it. This book helps ease that anxiety and could help any and all managers, business students, and professors!

Very informative definition!

The author did a great job in talking about operations management, and providing tons of details to back up his definition of operations management. 6 out of 5 stars for sure!

Waste of Money and Waste of Time

Anyone whos looking for more information about Operations would be well served looking anywhere else. Absolute waste of my time and resources.

a couple of good points

Interesting Read. I think this was part of a larger series so I did not get how it related to a larger picture.

This is very expensive for what it is.

This is not the most exciting of topics at the best of times. Unfortunately the reader seems to have no interest for the subject (monotone all the way through). This personally made it hard for me to tune into the content. I will try and to be it another go. last point 2.99 is very expensive for a 11 minute book. especially when you can get a 10 hour one for under 10.

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Title: Clayton Christensen on Disruptive Innovation

Author: Clayton Christensen

Narrator: Dave Summers

Format: Original Recording

Length: 23 mins

Language: English

Release date: 12-24-14

Publisher: American Management Association

Ratings: 4 of 5 out of 6 votes

Genres: Business, Management

Publisher's Summary:

While most companies focus on Sustaining Innovation (making existing products better), really successful companies branch into Disruptive Innovation and create new products or make existing products available to those who don't have access to them. It seems like a win-win situation since the only competition to disruptive innovation is non-consumption; when the product is something like green energy provided to developing nations, this is unquestionably a good thing for the consumer and for the provider. However, as our guest Clayton Christensen warns, these innovations take years to germinate. Businesses who wait until they are in the red to start thinking about Disruptive Innovation are already too late. No matter how your company is faring, it's never too soon to think about your disruptive innovation.

AMA is a world-class leadership development provider in more than 40 countries worldwide. Our training is internationally recognized by nine professional associations and the majority of the Fortune 500 companies.

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Title: Peter R. Worrell on the Golden Age of Mergers and Acquisitions

Author: Peter R. Worrell

Narrator: Dave Summers

Format: Original Recording

Length: 10 mins

Language: English

Release date: 12-24-14

Publisher: American Management Association

Ratings: 3 of 5 out of 3 votes

Genres: Business, Management

Publisher's Summary:

Peter R. Worrell, author of Enterprise Value: How the Best Owners-Managers Build Their Fortune: Capture Their Companys Gains, and Create Their Legacy, discusses the importance for entrepreneurial owner-managers to prepare for the eventual acquisition of his or her company. Worrell is the managing director at Bigelow LLC, which deals exclusively with the private market, and has personally worked with owner-manager clients for over thirty years. He discusses the private market today, how the golden age for mergers and acquisitions has yet to pass, and the most significant reason most acquisitions fail. AMA is a world-class leadership development provider in more than 40 countries worldwide. Our training is internationally recognized by nine professional associations and the majority of the Fortune 500 companies.