Why is it that people don't understand you're busy! But when you offer a quick apology for whatever it is they think you did wrong and zip off, they're miffed. What's up with that?! Isn't an apology sufficient? Nope. Not unless you've been listening with your heart. Discover in this podcast what makes for a genuinely satisfying apology, without taking oodles of time out of your already harried life.