Try out these keys to great customer service that Kirsten shares in this episode of Defeat the Drama! 

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Jen from Fort Worth, TX asks,

I work in purchasing and previously worked in Customer Service where we made enhancements that saved time and money. In my transition, it was very clear we had broken systems and areas where we are very inefficient. I have submitted process improvement recommendations several times but they go through an approval process where I am not part of that discussion. (Leadership team) It takes some money to fix the issues. Our leadership team worried about hard cost savings but not savings where it's difficult to justify/capture. But at the same time, they are having everyone manually handle tactical issues and being inefficient. Help!

Signup for the free webinar at the link below: Surefire Strategies To Get Your Team Motivated Without Losing Your Mind!

http://www.defeatthedrama.com/webinarsignuppage

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http://podcast.defeatthedrama.com/defeat-your-drama

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Catrina from Scotland, U.K. asks, "How do you reach out to someone at work who thinks they are doing "all these tasks"' to the point that certain tasks that they are supposed to be doing aren't done as much as they should? 

Signup for the free webinar at the link below: Surefire Strategies To Get Your Team Motivated Without Losing Your Mind!
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Angry customers are difficult to work with. Matt writes in for help. Learn the quick strategies I share for winning ove an unhappy customer.

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Remember the Jerry Seinfeld episode where he vents at the car rental place with Elaine? They took the reservation they just didnt keep it. How often are you doing that with your commitments?

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This Defeat the Drama episode is about defriending and how to handle it with your team.

Signup for the free webinar at the link below: Surefire Strategies To Get Your Team Motivated Without Losing Your Mind!
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If you enjoyed, I would really appreciate a review on iTunes

This Defeat the Drama episode is about defensiveness and how to handle it with your team.

Signup for the free webinar at the link below: Surefire Strategies To Get Your Team Motivated Without Losing Your Mind!
http://www.defeatthedrama.com/webinarsignuppage

Submit your Drama Question at the below link...
http://podcast.defeatthedrama.com/defeat-your-drama

If you enjoyed, I would really appreciate a review on iTunes.

This Defeat the Drama episode is about denial and how it can impact your team.

Signup for the free webinar at the link below: Surefire Strategies To Get Your Team Motivated Without Losing Your Mind!
http://www.defeatthedrama.com/webinarsignuppage

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http://podcast.defeatthedrama.com/defeat-your-drama

If you enjoyed, I would really appreciate a review on iTunes

This Defeat the Drama episode is about deflection and how it can impact your communication with your team.

Signup for the free webinar at the link below: Surefire Strategies To Get Your Team Motivated Without Losing Your Mind!
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Hiring a friend seems like such a great idea. You know them. You know you get a long and they care about you so thtey must care about your business. Unfortunately, hiring a friend rarely works as planned.

Signup for the free webinar at the link below: Surefire Strategies To Get Your Team Motivated Without Losing Your Mind!
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If you enjoyed, I would really appreciate a review on iTunes