www.thecultureworks.com

www.adriangostick.com

Books by Adrian Gostick:

The Carrot Principle 

All In

Leading With Gratitude

Anxiety At Work

As business owners and leaders, we are faced with many daily challenges when it comes to developing talented employees.  One of the most unspoken issues that can compromise a company’s core values and culture is anxiety in the workplace.  

There has also been a noticeable shift in the work-place values of Millennials and Generation Z when compared to older generations.  In today’s episode, Co-Host TJ Hock and best selling leadership author Adrian Gostick discuss how to recognize and manage this value change while enhancing employee engagement, leading high-performance teams and getting stuff done!  

About Adrian Gostick:

Adrian is the author of bestselling books on employee engagement and corporate culture as well as a sought-after keynote speaker and executive coach. "The Carrot Principle" and "All In" have been New York Times and  Wall Street Journal bestsellers--called a “must read for modern-day managers” by CNN. "Leading with Gratitude" was released by Harper Business in 2020 and "Anxiety at Work" in May 2021. In 2022, Adrian Gostick was ranked #4 on the list of the Top 30 Global Gurus in Leadership and #4 in Organizational Culture. 

Adrian’s books have been translated into more than 30 languages and have sold more than 1.6 million copies around the world. As a leadership expert, he has appeared on NBC's Today Show and CNN.  Adrian has also been featured in The Economist, Harvard Business Review, Wall Street Journal and Fortune. He is the founder of The Culture Works, a global training company focused on employee engagement, and an executive coach and member of the Marshall Goldsmith 100 Coaches.

0:00 - Start

1:47 - What is Anxiety?

3:05 - Why is anxiety at work so prevalent?

5:34 - How do you adjust to the work ethic of young people 

9:16 - Remaining a manager without being ‘friends’

11:42 - Creating healthy debate with different generations

13:25 - Why did you write ‘Anxiety At Work?’

15:52 - Does remote work increase anxiety? The new ‘hybrid work?’

18:23 - Assumptions are made more when we work remotely

20:42 - Suggestions for leaders

Key Takeaways:

Half of Millennials and 70% of Gen Z have left work for anxiety issues

Anxiety has always existed, the younger generation is more comfortable talking about it

Leaders need to change their thought process when managing a younger generation

Entry level jobs are now referred to as ‘dead end’ jobs

Loyalty is an important factor for younger generations in the workplace

Using ‘I noticed’ while mentoring is a great way to convey that you care

Remote and in-person company meetings should be purposeful and intentional

Impact on mental health due to the pandemic 

90% of leaders avoid having tough conversations with their staff

Reducing uncertainty for employees results in longer retention

Co-Host Rob Coldwell interviews Craig Eppler, founder of Eppler Capital Properties LLC about his rapid journey into real estate investment and asset management.  Acquiring his first investment property in 2019, Craig has already amassed a very respectable real estate portfolio. Rob explores Craig’s journey from how he financed his first investment property, to his relationship with his investor-focused realtor and the challenges that he faced with his former property management company.  Giving the listeners a very transparent look at his investment and financing strategies, Craig also discusses what to look for in a property management company and his current model for managing 48 doors. Whether you are a first-time investor or growing your current portfolio,  you won’t want to miss this episode!

[email protected]

IG @epplerc

Craig grew up in Bethlehem, Pennsylvania and was a graduate of York College with an MBA in finance. After graduation, he moved to Philadelphia to work for a large asset management company. Not enjoying the mega company culture, Craig moved to a smaller firm and continues as a Portfolio Manager for a Registered Investment Advisor in the Philadelphia suburbs.  His primary focus is on portfolio construction, options strategies and macro research.  His personal portfolio is currently up to 48 doors, primarily investing in residential properties in Central to Southeastern Pennsylvania.

To be on the podcast, advertising inquiries, or other information about Living Well With Rent Well, please contact [email protected]

2:00 - How did you finance your first investment property?

5:36 - What techniques did you use to buy multiple properties?

9:31 - The story behind the 32 unit purchase

13:55 - What was your portfolio growth journey?

22:20 - Lessons in property management

27:56 - What does your property management model look like now?

34:13 - What tips do you have on how to manage your property managers? 

42:19 - What does your future look like?

44:45 - What is an exposure line of credit?

45:55 - How do you take care of you?

Key Takeaways:

Strategies to financing your investment properties

Hiring the right property management company will help you focus on growing your portfolio

Expectations between property owners and property managers 

What is an exposure line of credit

The power of journaling, running and giving back to the community

Victoria Cowart

www.petscreening.com

[email protected]

With a rise in renters seeking pet friendly properties, it is important for landlords to realize what the risks and benefits are to allowing our furry friends into their rental units.   Today Co-Host TJ Hock is covering all you need to know about pet screening with guest Victoria Cowert, Director of Education & Outreach at petscreening.com.   Victoria guides us through why it is essential that owners deploy petscreening to mitigate some of the risks as well as the numerous benefits to being a pet-friendly property.

Victoria Cowart, CPM, NAAEI Faculty, is the Director of Education & Outreach for PetScreening. Previously, she was a direct multi-family industry member with extensive experience providing management and oversight for multifamily housing communities (conventional & subsidized), mobile home communities, and HOAs. She is a property management instructor and a proud graduate of both the NAAEI Advance Facilitator Training and the NAA Lyceum Program. Victoria obtained her degree in the Management of human resources and then her industry CPM designation. She was honored to be commissioned a SC “Palmetto Patriot,” to receive the Charleston Regional Business Journal’s Executive “Influential Women In Business,” and the NAA AIMS Grassroots Member Advocate of the year. She has served the industry as President of both the local and state affiliates as well as having served as a Regional VP for Region IV for NAA. Victoria has chaired four Committees for NAA, most recently as the 2021 Legislative Chair. She is passionate about education, simplification and creating ease and understanding for industry members. Victoria is a wife, mother and a proud PetScreening pack member who also leads her own “pride” of three pound-kitties.

Timestamps:

2:55 - What is the importance of allowing pets on properties?

6:21 - Why has there been an increase in support/service animals?

9:25 - If a landlord doesn’t allow pets, how does Pet Screening help?

11:32- Are policies regarding pets changing for rentals?

14:03 - What does Pet Screening do?

18:55 - What changes/benefits would a landlord see when they begin to allow pets?

21:30 - Are tenants more satisfied if they’re allowed to have pets?

24:25 - What are the outcomes of allowing pets in your rental units?

26:55 - The benefits of petscreening.com

28:49 - Are companies beginning to allow pets in the office?

Key Takeaways:

70% of homes in the USA have pets / animals, while only 27% have children

75% of millennials have a dog, 50% have a cat

Pre-pandemic, 1 out of 10 people had emotional disabilities, post-pandemic it is 4/10

The national average of pet damage to rental units is $191.

The correlation between service/assistance animals and a rise in physical, emotional and mental disabilities in the country.

Landlords can be legally responsible for pet bites if there is a history of biting from the pet

Owners can see increased revenue and reduction in turnover with pet-friendly properties.

Twice as many applicants and vacancies fill faster when allowing pets

Allowing pets is the #2 rental search factor, behind price

Details of the petscreening.com program

Defining the best financial strategy for a newly acquired real estate investment can be quite challenging.  In today’s episode, co-host Rob Coldwell takes a fascinating look at the latest development project of Green Springs Capital Group with founder Brian Green.

[email protected]

@greenspringscapital

www.greenspringscapitalgroup.com

Brian takes us step by step ofworking through the entitlement process on a 42 unit subdivision project which includes 6 condominiums and 36 apartments with a total project cost of $12.5 million dollars.    Discussing in detail the initial challenges and the business plan to sell off the condos to recapitalize the project, refinance the apartments at stabilization, and holding long term with his company managing the properties.  This project includes relocating an existing historic building!

Brian Green is the Founding Principle of Green Springs Capital and has been investing in real estate for the past 8 years. His experience began by acquiring small multi-family properties, managing the reposition through extensive renovations and property management initiatives, refinancing at after repair value, and then self managing the newly stabilized property.

This early experience laid the groundwork for the systems and processes that became Green Springs Property Management. Under his leadership and with a proven track record as a successful entrepreneur, Brian’s primary role is to oversee all company operations with special focus on acquisitions, investor relations, and company finances. Before real estate, Brian founded a chain of retail stores that grew to over $10 million in annual sales before successfully exiting the company in 2014. He is a licensed NYS broker and has a Masters in Business Administration.

Timestamps:

0:00 Introductions

5:05- Current business numbers

11:33 - Getting Started in Property Management

16:29 - What does redeveloping an apartment look like

23:45 - How do you and your brother work together

26:40 - Talk about the property you’re developing

36:31 - What was worked out at the agreement of sale

41:50 - Things to build into the lease

45:13 - How much was the land / what are your costs

53:45 - Closing question

Key Takeaways:

Don’t Make Exceptions in Property Management

Strategy on Refinancing

Advantages of 1-2 Bedroom Investments

Defining Redevelopment

Process of Relocating Tenants During the Redevelopment Process

Roles within a Self Managed Business

What is Ground Up Development

Minimizing Common Areas will Minimizes Ongoing Costs

Working with Community Groups helps Achieve Approval

Costs of Existing & New Construction Projects

Choosing the right property management company can be a daunting task for the majority of investors especially during an unstable economy.  How will a recession affect the real estate and property management industries? What should owners be looking for when vetting a company to oversee their properties?  How are property management companies using technology to service their clients and what outcomes should an owner be looking for? These are just a few of the questions that our host TJ Hock and guest Matthew Kaddatz tackle during today’s episode leaving you with the answers needed to make the best decision for your real estate portfolio.

Matthew is the Senior Director of Product, SMB Market at Appfolio, a leading provider of cloud-based business software solutions in real estate. Matthew has spent the past 15 years working in the property management industry with experiences including founding and operating a property management company, as well as building technology for property management companies. In his current role, he is responsible for ensuring AppFolio is continually building innovative tools that help property management businesses grow and become more efficient.

/in/matthewkaddatz

Appfolio.com

Timestamps:

0:00 - Start

1:38 - How does recession affect Property Management?

5:02 - Thoughts on Realtor relationships with Property Management

7:50 - How can Property Managers make the best of the recession?

10:33 - How is technology changing to help Property Managers service their clients?

15:14 - What are Property Owners looking for as far as technology?

20:27 - Are you seeing a way Property Managers change how they run their business?

22:20 - Affordably scaling your company amid rising costs

23:52 - Thoughts on retaining talent

Key Takeaways:

In today’s episode, our co-host Rob Coldwell kick’s off our special series “Renovating to Your Renter”.  Rob’s guests will include investors who have decades of experience in renovating section 8 housing, student rentals, short term rentals such as Airbnb and VRBO and luxury destination homes!  We will also hear from one of the nation’s top organizations  who works exclusively with traveling healthcare professionals in the mid-term rental space. Our guests will also share their expertise and advice for what to include (and not include) in your renovation budget, risk factors and benefits when renting to a particular tenant base, operations and much more! This dynamic series will answer all of your questions to ensure that you will receive the best return on your investment!

Michael McManus is a seasoned business owner and entrepreneur who, along with his wife Melissa, has built a portfolio of single-family homes and operates a successful business managing numerous Airbnb properties. Short term rental units can bring in more than 25% rental income than long term leases, which can mean big money for the investors. We will be discussing what happens behind the scenes of managing a short-term rental, the risks, best practices and how his team ensures a successful experience for his guests.   If you have ever had any interest in jumping into the short-term rental market, this episode is for you!

0:00 - Introductions

3:03 - Why White Walls?

7:05 - Switching from long term to short term spaces

12:15 - Legalities of short term rentals

17:55 - What does Michaels team do?

20:17 - Monitoring automation (care of unit, renting, etc)

23:08 - Why contract out management?

24:50 - How important are reviews?

25:55 - Can low ratings be corrected?

27:10 - The risks of short-term rentals

29:55 - MIchaels’s other Photography businesses

30:40 - Bonus question!

Key Takeaways

Short term rentals earn 20-25% more than long term

Most municipalities allow you to rent your own home however you choose

Owners should personally drop in every 3 months

When the technology works, automation makes short-term rental management easier

Hiring a manager costs money, but saves a ton of hassle

Reaching out to unsatisfied guests can improve your ratings

Higher prices attract a better clientele

Short term rental arbitrage are a great segway to real estate investing

Making connections is one of the best parts of real estate investing

https://www.rentwell.com/back-office-support

[email protected]

484-680-3840

If you are an investor who would like to continue to manage your property but needs support to ease some of the general tasks associated with being a landlord then this is the episode for you!   Join Co-Host TJ Hock and Rentwell’s Business Development Manager Sean Watson as they discuss an exciting new offering called Back Office Support Services. This service package leverages Rentwell’s expertise and in-house resources to help manage your investment by assisting with rent collection, field maintenance calls, monthly reports and much more!  

As a licensed realtor and real estate investor,  Sean has over 10 years of experience within the property management and real estate industries.  His expertise has helped hundreds of Rentwell clients maximize their investments by offering quality property management services and cost saving strategies.  Back Office Support Services is your answer to staying in control of your property while eliminating some of the daunting administrative tasks that can be overwhelming and time consuming! 

0:00 - Start

1:00 - What is Back Office Support?

8:36 - The Front Line of Defense

9:40 - Who is Back Office Support not good for?

13:00 - An upside for your residents

15:06 - Specifics offerings of Back Office Support

19:08 - What does the landlord do?

21:06 - The importance of schematics

Key Takeaways

Back Office Support takes care of the mundane tasks of property management

Investors can continue to manage their investments with back office support

Helps residents by providing more payment options and tracking

Alerts the tenant and property owner when insurance needs renewing 

Matterport is a tool that can assist with future remodel projects, tenants with furniture, etc

Sean Watson is the Business Development Manager for Rentwell and has been with the company for 10 years.  His primary focus is working with investors to maximize their real estate portfolios by delivering strong financial results and cost-saving strategies.  Sean is a licensed realtor, investor and is a graduate of Mount Saint Mary’s University with a degree in business. He currently resides in Philadelphia, Pennsylvania.

Author: “The Culture Blueprint”

www.RobertRichman.com

Robert Richman, former Zappos Culture Strategist and co-creator of Zappos Insights joins Co-Host TJ Hock in today’s powerful episode discussing culture in the workplace. As one of the world’s authorities on corporate culture and author of The Culture Blueprint,  Robert will share his knowledge and systematic guide to building a high performance workplace. 

Zappos Insights is a Zappos subsidiary educating companies about the secrets behind Zappos’ amazing employee culture and world-class customer service. Robert took the proof of concept from a small website to a multi-million dollar business teaching over 25,000 students per year.

As one of the world’s authorities on employee culture, Robert is a sought-after keynote speaker at conferences around the world and has been hired to teach culture in person at companies such as Google, Toyota, Westin, Salesforce, Anthem, Bridgestone, and Eli Lilly.

Robert advises companies on how to build culture through experiences. Using principles of high performance and self-organization, Robert creates an event called Open Space that lets the group focus on what they are most passionate about then follows up with recorded insights and action items. He works with companies both virtually and in-person to tap into the full potential of their teams.

Robert is also well-versed in the cryptocurrency markets and is writing his next book, The Decentralized Company – An open-source guide to building a self-managed, distributed workforce.

A graduate of Northwestern University with a degree in film, as well as from Georgetown University’s Leadership Coaching Program, Robert is a member of the Transformational Leadership Council, and he is based out of San Diego, California.

0:00 - Intro

1:36 - About Robert Richman

2:55 - What is “Culture Hack?”

5:46 - How do you find feedback on culture?

10:08 - Agreements vs Demands

16:00 - Habits of highly successful people

20:14 - The 99% Rule to stop annoying your employees/customers

21:14 - Culture shifts today in the workplace

28:48 - Closing thoughts

Key Takeaways:

• Defining Culture Hack in the workplace

• The difference between Agreement vs. Demand

• Vulnerability within business culture 

• Habits of Highly Successful PeopleQualities of a great leader

• Rules should be for 99% of the company, not the offending 1%

• How to find honest feedback regarding culture within your organization

Today’s discussion uncovers a fascinating tool that can literally change the way we do business, our voice! Join TJ Hock as he interviews Tracy Goodwin, voice expert and owner of Captivate the Room as she shares her  experience in the field of studying, researching, and understanding the psychology of the voice. Why we use our voice the way we do, how our voice is being processed in the subconscious of the listener, and voice-work at a deeper level are just of the few areas covered within this interview. No matter what the subject matter is or how large the audience may be,  TJ and Tracy will help prepare you for your next business meeting, presentation, or one-on-one conversation with a co-worker. 

Tracy can be found at www.captivatetheroom.com 

Linked In:  https://www.linkedin.com/in/tracyagoodwin/

Instagram:  Captivate the Room

Facebook:  https://www.facebook.com/captivatetheroom/

Twitter:  tracyagoodwin 

Podcast:  Captivate the Room

Over the last 30 years Tracy has coached thousands of celebrities, business professionals, entrepreneurs and even supreme court justices on how to find their voice and captivate the room so they inspire others and make a bigger impact with their message.  Tracy’s unique approach, the Psychology of the Voice gets to the core of limiting certain voice habits and changes them for a better outcome.  People all over the world seek her out for her expertise to free the barriers that keep them from getting to the next level in their business and personal lives.  

+0:25 For Audio Version

0:00 - Start

3:42 - The psychology of the voice. 

5:41 - The dialect comes from the subconscious

10:31 - How does voice study translate into leadership?

18:01 -  How does a direct approach benefit conversation?

23:50 - Team member may not have input, and that’s okay

26:13 - Tips for improving your voice

28:32 - Why do we assume what the other person is feeling instead of asking?

31:00 - Rapid Fire questions

34:04 - Does this apply to written communication?

Key Takeaways: 

Our voice is our greatest, most underutilized asset

Somebody who feels attacked in conversation won’t engage

Reframing conversations so people feel seen and heard

How foreshadowing acts as if the outcome is yours

Defining “direct conversations” and tonal neutrality

It is not about your words but what the listener hears

How to use direct conversations to seek resolutions and improve productivity

Your voice will not work if you are not present in the conversation

Book Reference:

Worthy Human: Because You Are the Problem and the Solution by Tracy Litt

www.argooddoctors.com

@abbeyresearch on socials

[email protected] 

The role that empathy plays within an organization is key to building high performing teams and successful leaders.  Join our host TJ Hock and his guest Kristin Donnelly as they take a deep dive into the meaning of empathy, emotional intelligence and the simple techniques that you can use to enhance the culture within your organization while motivating team members. 

Dr. Kristen Donnelly is an award winning, four time TEDx speaker, empathy educator, writer, and business owner who believes that curiosity can change the world. She and Dr. Erin Hinson form The Good Doctors of Abbey Research, who exist to help individuals and

organizations as they cultivate inclusivity and engage empathetically with those around

them.

She has spoken internationally - from Oxford University, to TEDxChicago, to national association conferences - and her work is routinely featured in global media publications.

(Audio Times + 0:30)

0:00 - Learning to lead with empathy

6:37 - What does holistic wealth mean to you? 

9:01 - Wake Up Call to Business Owners

11:38 - What is emotional intelligence?

15:28 - How does somebody start learning empathy?

21:57 - How do you find empathy when coming from a place of anger?

24:48 - Book recommendations for learning empathy

26:10 - Does lack of empathy at work contribute to exhaustion?

36:50 - Quick questions

What is emotional intelligence?

Emotional Intelligence is fundamentally knowing yourself and being patient enough to understand other people. As humans, we have a tendency to think everyone else sees the world the same way we do. Being able to see other people as themselves instead of a carbon-copy of ourselves is one of the first steps in understanding emotional intelligence. This all begins with empathy. 

Examples of Active Listening Techniques:

Most people are only thinking about what they are going to say next when in a conversation, but this is usually not the best way to engage with another person. Kristen Donnelly gives us some tips to learn how to be more of an active listener, therefore engaging better with the person you’re talking to. The better you engage, the more of a positive impression they will have of you! 

Key Takeaways:

Empathy within the workplace creates a stronger team

Empathy is something you can logic

Defining emotional intelligence and its role in the workplace

Ask more questions, make less assumptions

Active listening techniques

The differences in generational leadership

Holistic Wealth 

Every human wants to be seen, heard, and understood

Corporate burnout is caused by our culture 

Tiny changes will eventually become habits

References:

Dare to Lead by Brene Brown

To Kill a Mockingbird- Harper Lee

PBS Docuseries Asian American