This episode departs from Team Member Culture, and focuses on the customer. We have discovered that there are basic, human, emotional needs that every Team Member has in common and that appealing to these needs is a big key to their happiness. Knowing that, what if we discovered the emotional needs that every guest has in common? This episode follows Shawn's journey to this discovery, and the framework he created to make sure that all of his Team Members were appealing to these needs in every customer interaction.

Leaders have a way of showing up when no one else does, but sometimes good leaders  show up in places where we didn't even know or think to look. Shawn discusses what matters most in selecting leaders, how some people pursue leadership for the wrong reasons, and how to spot these things early on, before it's too late. 

Shawn and Hannah discuss four common reasons why vision fails, and dive in to focus on the fourth. Building a virtual gathering place can be one of the most affective ways to remind your team of the things that matter most, but none of that is effective without engagement. In this episode we share our best idea for maximizing engagement so that vision can be reinforced continuously. 

Shawn and Hannah discuss the difference between being on the front side of the job or the back side of the job, and how this difference can make simple jobs impossible, or impossible jobs, simple - all which have an affect on the culture of the business. Shawn explains a step by step method to diagnosing bottlenecks, working your way to the front side - and using this method to increase capacity in businesses that may have hit a wall. 

This episode is a break from the typical "Love Works Here Podcast" format. In the very first first un-cut and un-edited episode, Shawn answers candidly, questions sent in from the @loveworkshere Instagram account. 

Shawn and Hannah discuss the importance of developing leaders quickly in a rapidly growing business, and how sometimes you have to build influence from scratch. Shawn speaks to the common things that tend to keep people from moving forward into leadership, and how to work through them. 

Shawn and Hannah discuss the importance of building a bench of leaders who care as much as the owner cares - which sounds tougher than it has to be. Shawn shares stories that reinforce the vital importance of first selecting the right leaders, and then getting the most out of those leaders, by tailoring their role to the their strengths. 

Shawn, Hannah, and Christine discuss the importance and significance of "the first day," and the changes they made to their Orientation after reading "The Power of Moments" by Chip and Dan Heath.

Every business has certain days that seem impossible to staff. What if we could turn those tough days into the days where everyone wanted to show up and work? Shawn and Hannah discuss their own list of "tough days to staff," and how their leaders have worked together to transform them into some of the best days of the year. 

Shawn and Hannah review chapter 4-6 of Simon Sinek's book "Leaders Eat Last," and discuss the power of the brain's "happy chemicals" and their affect on us. They then discuss how these chemicals play into "The York Framework": A series of systems that, when utilized in the workplace, help develop people, grow trust throughout the organization, and transform any business into a place where everyone loves their job.