This episode celebrates the five year anniversary of the podcast! This is a break from the typical "Love Works Here Podcast" format. Shawn and Hannah are joined by Sam as they answer a range of questions sent in from the @loveworkshere Instagram account. 

Shawn and Hannah share the story of the unlikely breakthrough that carried them through one of their toughest seasons ever. 

Shawn and Hannah discuss ways to optimize leadership teams by finding the unique strengths and contributions within the team - so we can "pass the torch" to leaders who are equipped to run through the valleys that we aren't equipped to travel through. 

Shawn and Hannah share the story of Shawn's journey through solving one of the most difficult parts of running a business - protecting the team when dealing with some of the toughest customers. 

Shawn and Hannah discuss the importance of mental health, ways to deal with stress and trauma, and reasons why we, as leaders, so often avoid talking about the subject.

Shawn discusses the importance of a giving great answers to the toughest questions. Transparency, vulnerability, and trust - are all vital elements to telling our personal story when it matters the most. When everything is on the line in an interview, and you only get one shot to answer life-changing questions, your best bet will always be, to trust first, and "put your heart on the table."

This episode is a break from the typical "Love Works Here Podcast" format. Shawn and Hannah answer questions sent in from the @loveworkshere Instagram account and go in depth on Team Member burnout, retention strategies, as well a handful of other current and relevant topics. 

In this episode, Shawn shares the journey to finding his purpose, and the misconceptions he encountered along the way. The episode ends with an in-depth guide to finding your own purpose. Listeners are strongly advised to have a pen and paper during this exercise.

This episode departs from Team Member Culture, and focuses on the customer. We have discovered that there are basic, human, emotional needs that every Team Member has in common and that appealing to these needs is a big key to their happiness. Knowing that, what if we discovered the emotional needs that every guest has in common? This episode follows Shawn's journey to this discovery, and the framework he created to make sure that all of his Team Members were appealing to these needs in every customer interaction.