In this episode of the Loyalty Leaders Podcast, Rick Ferguson sits down for a live interview with Loyalty Summit Europe Chair Harald Deprosse, and we continue with Part 2 of our discussion about how technology will fuel the Loyalty Renaissance.

Segment One: Rick Ferguson sits down with Loyalty Summit Europe chair Harald Deprosse for a Loyalty Livecast discussion on the Summit conference theme of Beyond Loyalty.

Segment Two: In Part 2 of Ferguson's discussion with Loyalty Summit CXM Americas co-chair Phil Rubin and Loyalty Juggernaut's Shyam Shah, we discuss the rebirth of coalition loyalty and the need to put the customer--and customer data--at the center of your loyalty strategy.

In this episode of the Loyalty Leaders Podcast, we have a pair of two-part interviews with loyalty leaders recorded during the lead-up for our Loyalty Summit CXM Americas conference in Los Angeles this past November.

Segment One: Rick Ferguson joins Loyalty Summit CXM co-chair Phil Rubin and Loyalty Juggernaut CEO Shyam Shah for a recap of Loyalty Summit CXM, a discussion about the Loyalty Renaissance, and a case study on coalition loyalty in Latin America. This segment is part one of the full discussion; we’ll air Part Two in our next episode.

Segment Two: Phil Rubin joins Loyalty Method’s Emil Sarkissian and the Mallet Group’s Marc Berman in a discussion of the retail loyalty renaissance. In part one, Phil and company discuss the demise of third-party cookies, moving beyond transactional loyalty, and why loyalty programs have become a strategic asset for brands. Part Two of this discussion will air in our next episode.

In this episode of the Loyalty Leaders Podcast, we bring you a sneak preview of Loyalty Summit CXM Copenhagen and enjoy a warm conversation with a loyaltl leader recorded live at our Loyalty Summit CXM Americas event in Los Angeles.

Segment One: Loyalty Summit VP Rick Ferguson delves deeply into the topic of Intelligent Loyalty with Summit co-chair Charlie Hills of Mando-Connect.

Segment Two: Loyalty Summit's own Tommy Danielsen sits down with Roger Williams of Marigold to discuss the renaissance of retail loyalty.

In Episode 5 of the Loyalty Leaders podcast, we explore two topics near and dear to the hearts of travel loyalty marketers: Status and Liability Management. Are the two topics perhaps intertwined? We’ll see.

Segment One: Loyalty Summit Americas chair David Feldman sits down with Kyros CEO Len Laguno for a deep dive into loyalty program liability.

Segment Two: Loyalty Summit VP Rick Ferguson discusses the present and future of loyalty program status with Porter Airlines' Brian Schreiber and Loyalty Status Co’s Erin Murray.

In Episode 4 of the Loyalty Leaders podcast, we interview a pair of veteran loyalty marketers.

Segment One: Loyalty Summit Americas chairperson David Feldman sits down with veteran loyalty marketer Ashley Hancock to discuss the organizational challenges of the loyalty marketer, the importance of leveraging loyalty data to build a business case for the C-suite, and why some brands still find loyalty a polarizing topic.

Segment Two: Loyalty Summt VP of Marketing Rick Ferguson joins Loyalty Summit CXM co-chair Iain Pringle for a deep dive on the topic of Intelligent Loyalty, the conference theme for our upcoming Loyalty Summit CXM Conference in Copenhagen.

In this week's episode: We travel to Zurich, Switzerland with Loyalty Summit's David Slavick for a pair of deep-dive discussions on customer data and engagement.

Segment 1: David checks in with Kognitiv Chief Product Officer Anthony Winheiser to discuss the complexities of the omnichannel world, transforming disparate data sources into a single customer view, and how to approach the IT gatekeepers in your organization.

Segment 2: David talks with Jebbit Chief Evangelist Pam Erlichman about building direct relationships with consumers in an age of increasing privacy, using engagement tactics to collect first-party data, and whether or not "Gamification" is a dirty word.

In Episode #2 of the Loyalty Leaders podcast, we return to Zurich to revisit some exciting pan-European loyalty research and explore the business of elite frequent flyer status.

Segment One: Loyalty Summit CXM co-chair Iain Pringle sits down with Mando-Connect's Charlie Hills and YouGov's Nick Fishbourne to unveil new pan-European consumer loyalty research.

Segment Two: Loyalty Summit America's chair David Feldman explores the current state of airline elite frequent-flyer status with Loyalty Status Co's Mark Ross-Smith.

In this week's episode of the Loyalty Leader's Podcast, we catch up with a couple of sessions recorded during our recent Loyalty Summit CXM in Los Angeles.

Segment 1: Wise Marketer CEO Bill Hanifin chats with veteran CBS News travel reporter Peter Greenberg to discuss the challenges faced by the Big Three US airlines as they attempt to maintain strong relationships with elite frequent flyers.

Segment 2: Loyalty Summit US chairperson David Feldman catches up with Claudia Infante, Chief Data Officer for US dining and entertainment brand Margaritaville to discuss the unique opportunies in building loyalty to a legendary consumer brand.

Welcome to the Loyalty Leaders Podcast - The meeting place for the brightest and most interesting minds in Loyalty.

In today's episode, Iain Pringle speaks with Professor Cristina Ziliani on what loyalty trends we can expect in the next five years

Phil Rubin speaks with Łukasz Sloniewski, head of R&D Loyalty & Marketing Solutions about how Loyalty is entering the Metaverse.

You can meet both our hosts and guests at the first, annual Loyalty Summit CXM conference in Zurich March 15th-17th 2023.

This episode is sponsored by Comarch

Loyalty Leaders Podcast by FT Events, the creators and host of the Loyalty Summit and Loyalty Summit CXM Conferences